Right in the heart of lovely Newburyport and parking available. We wish we could have stayed longer.

I booked through Hotels. Com and made a one day error on the booking and then tried to xhange it within 2 minutes and contacted Hotels com right away. They put me on hold and contact yhe hitel to see if we could modify by one day but hitel was booked for that night. Then I asked to cancel booking and they said hitel policy was no cancellation policy. The I contacted hotel directly and they said as it was booked through 3rd part Hotels. Com I would have to go through them. So needless to say both the Essex Inn and Hotels com. Gave me the run around and played the blame game on each other. Neither one woukd even offer a coupon for a future stay and I would be happy with that. So now I have to go to this forum and vent my frustration and I am out $250 and I did not get very good customer service from either Essex Inn or Hotels com. Very Very Unsatisfied customer!!!

I booked through Hotels. Com and made a one day error on the booking and then tried to xhange it within 2 minutes and contacted Hotels com right away. They put me on hold and contact yhe hitel to see if we could modify by one day but hitel was booked for that night. Then I asked to cancel booking and they said hitel policy was no cancellation policy. The I contacted hotel directly and they said as it was booked through 3rd part Hotels. Com I would have to go through them. So needless to say both the Essex Inn and Hotels com. Gave me the run around and played the blame game on each other. Neither one woukd even offer a coupon for a future stay and I would be happy with that. So now I have to go to this forum and vent my frustration and I am out $250 and I did not get very good customer service from either Essex Inn or Hotels com. Very Very Unsatisfied customer!!!

A bit dated the room was clean, but smelled of strong men’s cologne masking a smoky smell. The room was spacious. We didn’t bother with the breakfast: self-serve packaged, processed food. Not freshly made.

The only issue is the parking spots are very tight.

The room was so small, you could barely move around the bed. The bathroom was so small, like a tiny closet. Shower even smaller, wash you hair and your elbows hit the wall. Room was very dated. We can all do better. Location was excellent.

The room was so small, you could barely move around the bed. The bathroom was so small, like a tiny closet. Shower even smaller, wash you hair and your elbows hit the wall. Room was very dated. We can all do better. Location was excellent.

The staff were really nice and accommodating to our needs. Room was clean and beautiful and the location was unbeatable!

The staff were really nice and accommodating to our needs. Room was clean and beautiful and the location was unbeatable!

Beautiful Inn, ideal spot to wander around downtown Newburyport. Wonderfully friendly staff and accommodations. Definitely a perfect spot to stay while visiting New England!

Beautiful Inn, ideal spot to wander around downtown Newburyport. Wonderfully friendly staff and accommodations. Definitely a perfect spot to stay while visiting New England!

The staff was helpful and friendly - the place is centrally located and easy to walk everywhere.

The only problem is you don't get a dedicated parking spot. If available street parking can be had or a parking garage down the road. They were there at midnite to check me in so that was good.

The staff was helpful and friendly - the place is centrally located and easy to walk everywhere.

The only problem is you don't get a dedicated parking spot. If available street parking can be had or a parking garage down the road. They were there at midnite to check me in so that was good.

Close to town. Room was clean. Staff was helpful.

Close to town. Room was clean. Staff was helpful.

Wonderful location, minutes away from great restaurants and shops, and only about a five-minute walk from a beautiful harbor. Staff were courteous and helpful. Overall, a great property in a beautiful town.

Wonderful location, minutes away from great restaurants and shops, and only about a five-minute walk from a beautiful harbor. Staff were courteous and helpful. Overall, a great property in a beautiful town.

Beautiful room and location. Will return.

Beautiful room and location. Will return.

The Essex Inn is one of our favorites. Comfortable, quaint & cozy!

Creaky and squeeky

Creaky and squeeky

We enjoyed our stay. Staff very helpful and friendly. Our room was clean and comfortable. Continental Breakfast items perfect. Just one thing to mention is bathroom and shower are small. Other than that we loved our stay. Very convenient for walking to restaurants and shopping.

We enjoyed our stay. Staff very helpful and friendly. Our room was clean and comfortable. Continental Breakfast items perfect. Just one thing to mention is bathroom and shower are small. Other than that we loved our stay. Very convenient for walking to restaurants and shopping.

We have been here many times. The check in took too long this time. In the first room in the front on the ground floor of the 2nd building we could hear people coming in after we went to sleep. It was only 9:00 but it’s better to be on the 2nd floor although it was convenient.

We have been here many times. The check in took too long this time. In the first room in the front on the ground floor of the 2nd building we could hear people coming in after we went to sleep. It was only 9:00 but it’s better to be on the 2nd floor although it was convenient.

Our bed was very creaky and kept us up. The AC was not keeping the room cool.

Our bed was very creaky and kept us up. The AC was not keeping the room cool.

Wasn't sure what to expect but we were happily surprise. Great room (330) had a kitchen and separate living room. Don't get it if you can't climb stairs though. Hotel location is as central as it gets. Will definitely stay there again.

Wasn't sure what to expect but we were happily surprise. Great room (330) had a kitchen and separate living room. Don't get it if you can't climb stairs though. Hotel location is as central as it gets. Will definitely stay there again.