This is by far not a 5 star experience! The staff and services is awful. We placed laundry service and they delayed the return by more then 24 hours, which completely delayed our travel plans and departure to another location. There is no manager on property and in charge. The front desk lady is rude and unprofessional. In addition we had to park our own car and bring our own luggage to the room.

This is by far not a 5 star experience! The staff and services is awful. We placed laundry service and they delayed the return by more then 24 hours, which completely delayed our travel plans and departure to another location. There is no manager on property and in charge. The front desk lady is rude and unprofessional. In addition we had to park our own car and bring our own luggage to the room.

This was our first visit to Piran and to the Grand Hotel Bernardin. Unfortunately, our experience was very disappointing. We encountered several rude staff immediately upon arrival. The front desk staff did not offer a welcome and performed their duties completely detached from any level of hospitality and professionalism. There were no smiles, and no effort to make guests feel welcome. After checking in, we discovered the fellow who brought our bags to our room leaning on the bags when we arrived. He appeared upset and impatient although we were only a few minutes behind him. My husband and I felt that we were a big inconvenience to him despite the fact that helping us with our luggage was part of his job. Then we encountered more rude behaviour at the front desk when we asked for directions to the centre of Piran. The fellow who helped us asked which town we wanted to see? We explained we’d like to see the centre of the town we were in. He seemed to make a game of not giving us the simple directions. So, we relied on Google to help us navigate the way. At breakfast I asked one of the restaurant staff where I might find hot water for tea. The female server did not say good morning, did not respond in a friendly manner but yelled out ‘machine’ while pointing at a distance to the coffee machine. Overall, the service at this hotel is a mere notch above hostility. I would hope another Piran hotel would offer better service for tourists interested in discovering Slovenia.

This was our first visit to Piran and to the Grand Hotel Bernardin. Unfortunately, our experience was very disappointing. We encountered several rude staff immediately upon arrival. The front desk staff did not offer a welcome and performed their duties completely detached from any level of hospitality and professionalism. There were no smiles, and no effort to make guests feel welcome. After checking in, we discovered the fellow who brought our bags to our room leaning on the bags when we arrived. He appeared upset and impatient although we were only a few minutes behind him. My husband and I felt that we were a big inconvenience to him despite the fact that helping us with our luggage was part of his job. Then we encountered more rude behaviour at the front desk when we asked for directions to the centre of Piran. The fellow who helped us asked which town we wanted to see? We explained we’d like to see the centre of the town we were in. He seemed to make a game of not giving us the simple directions. So, we relied on Google to help us navigate the way. At breakfast I asked one of the restaurant staff where I might find hot water for tea. The female server did not say good morning, did not respond in a friendly manner but yelled out ‘machine’ while pointing at a distance to the coffee machine. Overall, the service at this hotel is a mere notch above hostility. I would hope another Piran hotel would offer better service for tourists interested in discovering Slovenia.

Great view with a comfortable feeling

Great view with a comfortable feeling

Nice beach front, but the hotel itself is a bit old

Nice beach front, but the hotel itself is a bit old

I booked 2 rooms for 1 night for a total of 430 euros. In my room was impossible to stay innthe day because they are doing works in another floor and there was drilling on the walls all the time until 6.30 pm. I complained at the reception and they told they didn't know about any work. so I showed them the pictures of the people working. then the next day the private beach is not allowed because they had to take pictures until 10 am. hundreds of people had to stay away for one photographer. unbelievable. I am so disappointed of this 5 star hotel with prices 5 star and so low on confort and service

I booked 2 rooms for 1 night for a total of 430 euros. In my room was impossible to stay innthe day because they are doing works in another floor and there was drilling on the walls all the time until 6.30 pm. I complained at the reception and they told they didn't know about any work. so I showed them the pictures of the people working. then the next day the private beach is not allowed because they had to take pictures until 10 am. hundreds of people had to stay away for one photographer. unbelievable. I am so disappointed of this 5 star hotel with prices 5 star and so low on confort and service

This was one of the best hotel experiences ever. I strongly recommend this hotel!

This was one of the best hotel experiences ever. I strongly recommend this hotel!

Good water veiw from the room and great spa facilities . Friendly staff.

Good water veiw from the room and great spa facilities . Friendly staff.

Beautiful views.

Beautiful views.

The staff was friendly and efficient. The pool was awesome. And very walkable to Piran with many dining options.

The staff was friendly and efficient. The pool was awesome. And very walkable to Piran with many dining options.

Easy check in. Lose to city center. Very friendly staff. Nice view from room.

Easy check in. Lose to city center. Very friendly staff. Nice view from room.

It's a very outdated hotel, old carpet, date furniture. breakfast was great, as well as the staff

It's a very outdated hotel, old carpet, date furniture. breakfast was great, as well as the staff

The view from this hotel was gorgeous. The room was clean, cute and comfortable. The hotel restaurant upstairs has a buffet option for 25€ per person (price for July 2022) which was pretty good and very convenient. Private beach area was really nice as well.

The view from this hotel was gorgeous. The room was clean, cute and comfortable. The hotel restaurant upstairs has a buffet option for 25€ per person (price for July 2022) which was pretty good and very convenient. Private beach area was really nice as well.

The best of all worlds: walking distance to both piran and portoroz, just in front of the beach for a fast dip. Thank you!!!

The best of all worlds: walking distance to both piran and portoroz, just in front of the beach for a fast dip. Thank you!!!

Loved it. Right on the beach and Piran is a cute little town.

The position of the hotel is excellent. The room is spacious, clean and with a beautiful view. The condition of the pool is bad. The hotel does not have an a la carte restaurant open out of season.

The hotel staff were friendly, very accommodating and worked hard at making our stay pleasant.

Very decent hotel, amazing view. 5 stars may be slightly overrated, but its definitely the 2nd best hotel on Slovenian coast.

Very decent hotel, amazing view. 5 stars may be slightly overrated, but its definitely the 2nd best hotel on Slovenian coast.

+ve location - 15 minutes walk along coast to Piran was perfect on-site parking plentiful large clean rooms all with balcony and beautiful view nice beach area, deck chairs always available large breakfast room so could easily keep distance from others -ve odd smell in the corridors on a couple of occasions breakfast was diverse but refills slow in coming so not great if you go for last sitting