We had to request the dining amenity 3 times before it was put on our bill. Staff was very friendly. Restaurant was expensive. Tours were very expensive.

We had to request the dining amenity 3 times before it was put on our bill. Staff was very friendly. Restaurant was expensive. Tours were very expensive.

The hotel boasts beautiful landscaping and architectural features in its common areas, promising a luxurious stay. Despite the attentive service from the wait staff, notably Freddy, and the breakfast servers, our overall experience was marred by a significant issue: a lack of running water for two consecutive nights, starting from 10 PM. This unexpected inconvenience greatly detracted from our enjoyment and comfort during our stay. What compounded our frustration was the indifference of the reception to address the problem adequately. Their offer of $32 compensation for the inability to perform basic hygiene tasks, such as flushing the toilet or showering after a long day, felt grossly inadequate given the circumstances. Moreover, the maintenance of the hotel fell short of expectations for a five-star establishment, with noticeable areas in need of upkeep. Although the breakfast, featuring delicious local Belizean cuisine, was a highlight, the absence of local options for lunch or dinner was disappointing. The restaurant staff demonstrated a level of service that was truly five-star. Please note, the lack of an in-room phone system necessitating communication via WhatsApp. For people who are not familiar with it, you’ll need to download the app. Lastly, the exorbitant charge for airport transfers, triple the local rate, was another disappointment, despite the exceptional service provided by our driver Eddy. In summary, I would not recommend this hotel.

The hotel boasts beautiful landscaping and architectural features in its common areas, promising a luxurious stay. Despite the attentive service from the wait staff, notably Freddy, and the breakfast servers, our overall experience was marred by a significant issue: a lack of running water for two consecutive nights, starting from 10 PM. This unexpected inconvenience greatly detracted from our enjoyment and comfort during our stay. What compounded our frustration was the indifference of the reception to address the problem adequately. Their offer of $32 compensation for the inability to perform basic hygiene tasks, such as flushing the toilet or showering after a long day, felt grossly inadequate given the circumstances. Moreover, the maintenance of the hotel fell short of expectations for a five-star establishment, with noticeable areas in need of upkeep. Although the breakfast, featuring delicious local Belizean cuisine, was a highlight, the absence of local options for lunch or dinner was disappointing. The restaurant staff demonstrated a level of service that was truly five-star. Please note, the lack of an in-room phone system necessitating communication via WhatsApp. For people who are not familiar with it, you’ll need to download the app. Lastly, the exorbitant charge for airport transfers, triple the local rate, was another disappointment, despite the exceptional service provided by our driver Eddy. In summary, I would not recommend this hotel.

I will never stay here ever again. I’ve been to 5 different hotels while Ive been here. I THOUGHT this was going to be the best one since it was twice the cost of other hotels we stayed at, and it ended up being the worst one. Other then it looking pretty, the food was terrible, the water didn’t work so we couldn’t take a shower or brush our teeth, the outlet next to my bed was coming out of the wall and I couldn’t charge my phone, the lady at the front said she would what’s app message me and never did, the next morning we had an excursion pick us up at the hotel for 7:30 but they came at 7 and the front desk said they wouldn’t knock on our door to let us know and couldn’t send us a message on what’s app because they “didn’t have my number” even though I gave it to the lady at the front desk the night before. Save your money and go somewhere else. This place was terrible. Coconut row was amazing, black orchid was good, sunset breeze was good too. I would take any of those hotels 100 times before ever going back to Ka’ana.

I will never stay here ever again. I’ve been to 5 different hotels while Ive been here. I THOUGHT this was going to be the best one since it was twice the cost of other hotels we stayed at, and it ended up being the worst one. Other then it looking pretty, the food was terrible, the water didn’t work so we couldn’t take a shower or brush our teeth, the outlet next to my bed was coming out of the wall and I couldn’t charge my phone, the lady at the front said she would what’s app message me and never did, the next morning we had an excursion pick us up at the hotel for 7:30 but they came at 7 and the front desk said they wouldn’t knock on our door to let us know and couldn’t send us a message on what’s app because they “didn’t have my number” even though I gave it to the lady at the front desk the night before. Save your money and go somewhere else. This place was terrible. Coconut row was amazing, black orchid was good, sunset breeze was good too. I would take any of those hotels 100 times before ever going back to Ka’ana.

Gorgeous property, fabulous, friendly staff and beautiful room.

Gorgeous property, fabulous, friendly staff and beautiful room.

I liked how pretty the property was. But the resort staff were either great or treated you like a dollar bill. Whoever owns this resort has trained the staff to make guests feel like they don’t matter as people only for the cash they pay

I liked how pretty the property was. But the resort staff were either great or treated you like a dollar bill. Whoever owns this resort has trained the staff to make guests feel like they don’t matter as people only for the cash they pay

Ka'ana Resort was a beautiful, tropical resort. It was peaceful and you had the ability to have sports to yourself and your family or hang out near other guests at the pool or restaurant. Our room was spacious and comfortable. The staff, especially Julio, Sam, Cruz, and Jacqueline were super friendly, helpful, and professional.

Ka'ana Resort was a beautiful, tropical resort. It was peaceful and you had the ability to have sports to yourself and your family or hang out near other guests at the pool or restaurant. Our room was spacious and comfortable. The staff, especially Julio, Sam, Cruz, and Jacqueline were super friendly, helpful, and professional.

The proximity to town and the attractions was perfect! The hotel restaurant, bar and the staff were awesome! The hotel grounds were well kept and created a feel of serenity.

The proximity to town and the attractions was perfect! The hotel restaurant, bar and the staff were awesome! The hotel grounds were well kept and created a feel of serenity.

Excellent stay! Highly recommend for a trip to San Ignacio.

Excellent stay! Highly recommend for a trip to San Ignacio.

The staff were very welcoming and helpful. The casitas we nice and quiet. The grounds are well kept. There garden was nice to see, and you can taste the food was fresh. The only thing we didn't like was the mattresses in the room were not very comfortable for us. It was very soft and didn't offer much support. Everything else was perfect.

The staff were very welcoming and helpful. The casitas we nice and quiet. The grounds are well kept. There garden was nice to see, and you can taste the food was fresh. The only thing we didn't like was the mattresses in the room were not very comfortable for us. It was very soft and didn't offer much support. Everything else was perfect.

The place is amazing! The staff are super friendly

I loved sitting outside on the deck and enjoying the sights and sounds of nature. 'The pool area was wonderful. The staff is excellent and always trying to please. The activities were over the top, professional, organized and on time.

The place is amazing! The staff are super friendly

I loved sitting outside on the deck and enjoying the sights and sounds of nature. 'The pool area was wonderful. The staff is excellent and always trying to please. The activities were over the top, professional, organized and on time.

Everything exceeded our expectations. Loved every moment. We’ll definitely be returning.

Everything exceeded our expectations. Loved every moment. We’ll definitely be returning.

This beautiful property is outstanding in amenities and service. We stayed in a wonderfully designed and comfortable cottage with a completely private garden and plunge pool behind it, surrounded by lush tropical landscaping. The staff could not have been more helpful and courteous. It is a few miles out of town, near the Xunantunich archeologic site, so transport to town for tours and meals does involve using local taxis, which are easy to obtain on the main road and in town. Meals and transportation on site are quite expensive. Worth the distance from town for a wonderful place to end a day of exploration. HIghly recommend!

This beautiful property is outstanding in amenities and service. We stayed in a wonderfully designed and comfortable cottage with a completely private garden and plunge pool behind it, surrounded by lush tropical landscaping. The staff could not have been more helpful and courteous. It is a few miles out of town, near the Xunantunich archeologic site, so transport to town for tours and meals does involve using local taxis, which are easy to obtain on the main road and in town. Meals and transportation on site are quite expensive. Worth the distance from town for a wonderful place to end a day of exploration. HIghly recommend!

The grounds are amazing, the food and drinks were well prepared, the staff are courteous and friendly. I wanted an extra night but they were full. No surprise there!

The grounds are amazing, the food and drinks were well prepared, the staff are courteous and friendly. I wanted an extra night but they were full. No surprise there!

The resort is beautiful!!!

The resort is beautiful!!!

Wonderful service, beautiful grounds, comfortable beds, the list goes on! Would definitely recommend Ka’ Ana to anyone traveling to San Ignacio.

Wonderful service, beautiful grounds, comfortable beds, the list goes on! Would definitely recommend Ka’ Ana to anyone traveling to San Ignacio.