Location and service was excellent. Food was very good. The rooms are a bit old. Venting the corridors is needed as there are stale cooking smells.

Location and service was excellent. Food was very good. The rooms are a bit old. Venting the corridors is needed as there are stale cooking smells.

Don’t stay here, lift didn’t work heating didn’t work so badly in need of renovations

A comfortable older hotel. Bed were comfortable and plenty of free bottled water is provided. Highlight of the place was friednly and outstanding personnel.

Good one night stay, halfway between Isle of Skye and Glasgow for us. Central location, across from the water and close to hiking and outdoor opportunities. The restaurant looked nice, but we arrived later than planned and ate at a nearby Wetherspoon pub. Older property but had some opulence to the decor, which made it interesting.

Good one night stay, halfway between Isle of Skye and Glasgow for us. Central location, across from the water and close to hiking and outdoor opportunities. The restaurant looked nice, but we arrived later than planned and ate at a nearby Wetherspoon pub. Older property but had some opulence to the decor, which made it interesting.

Towels had blood stain on them. No mineral water. No minibar. No room service. Very poor experience.

The property advertised laundry as an amenity..apparently the laundry has been out of service for quite some time with no plans to have it fixed. The showers were either full on hot or full on cold. The staff was very good but treated poorly by the management and bemoaned the fact that the place was too old and in poor repair. The location is fair if you plan on taking the train but I will stay somewhere else next time.

Friendly staff. Hotel was clean but very tired. Breakfast was ok.

Friendly staff. Hotel was clean but very tired. Breakfast was ok.

Rose Ann and John. Were absolutely fabulous. The manager very professional

Disgustingly horrible hotel. Save your time, money, and energy and DO NOT STAY HERE. The hotel called us multiple times to confirm what time we would be arriving. By the third call within a few hours we were annoyed and confused. We then learned on a later call that they were “experiencing technical difficulties” and could no longer honor our reservation the night of check in as we were driving there. When we asked what the technical difficulties were and if they had just given our room away they just kept repeating "technical difficulties”. Upon pressing them on the matter they revealed “the ceilings caving in”. Which they knew about before we even booked but chose to scramble and wait (till 8pm as we were driving to check in) to say that we no longer have a room. Instead of giving us another room or paying to put us in a nearby hotel. They sent us to a bed and breakfast that they assured me had the same accommodations as their hotel. Then upon our arrival to the bed and breakfast we learned that they lied about everything and sent us to a b&b that was new and not set up yet. There was no breakfast, no WiFi, no heating, no hot water, no free onsite parking, a room so small I couldn’t fit my baby’s portable crib, and they failed to inform us that the B&B only accepted cash which we did not have that large a sum on us. I attempted to reach out to the hotel yet they ignored my calls, messages, and did absolutely nothing to make it up to my family. Absolutely unprofessional!

Disgustingly horrible hotel. Save your time, money, and energy and DO NOT STAY HERE. The hotel called us multiple times to confirm what time we would be arriving. By the third call within a few hours we were annoyed and confused. We then learned on a later call that they were “experiencing technical difficulties” and could no longer honor our reservation the night of check in as we were driving there. When we asked what the technical difficulties were and if they had just given our room away they just kept repeating "technical difficulties”. Upon pressing them on the matter they revealed “the ceilings caving in”. Which they knew about before we even booked but chose to scramble and wait (till 8pm as we were driving to check in) to say that we no longer have a room. Instead of giving us another room or paying to put us in a nearby hotel. They sent us to a bed and breakfast that they assured me had the same accommodations as their hotel. Then upon our arrival to the bed and breakfast we learned that they lied about everything and sent us to a b&b that was new and not set up yet. There was no breakfast, no WiFi, no heating, no hot water, no free onsite parking, a room so small I couldn’t fit my baby’s portable crib, and they failed to inform us that the B&B only accepted cash which we did not have that large a sum on us. I attempted to reach out to the hotel yet they ignored my calls, messages, and did absolutely nothing to make it up to my family. Absolutely unprofessional!

Rose Ann and John. Were absolutely fabulous. The manager very professional

We booked this hotel at the last minute and were pleasantly surprised at the size of the room and the hotel overall. We would stay here again for sure. Reception and restaurant staff were excellent and helpful.

We booked this hotel at the last minute and were pleasantly surprised at the size of the room and the hotel overall. We would stay here again for sure. Reception and restaurant staff were excellent and helpful.

Rose Ann is a credit to the hotel. Well done Rose Ann

Rose Ann is a credit to the hotel. Well done Rose Ann

The staff were very accommodating to our late arrival from Scotrail. The rooms are very quaint and we enjoyed the unique furnishings and atmosphere of the hotel. The beds were very comfortable and we had a great view from our rooms 39 & 41. All the staff were wonderful! We’d highly recommend this hotel to stay in Fort William!

The staff were very accommodating to our late arrival from Scotrail. The rooms are very quaint and we enjoyed the unique furnishings and atmosphere of the hotel. The beds were very comfortable and we had a great view from our rooms 39 & 41. All the staff were wonderful! We’d highly recommend this hotel to stay in Fort William!

Decent spot close to everything, an older hotel but our choices were limited so that's why we chose. Not a bad stay, friendly staff clean room, ok breakfast

Decent spot close to everything, an older hotel but our choices were limited so that's why we chose. Not a bad stay, friendly staff clean room, ok breakfast

There were bedbugs on my bed and I woke up with dozens of bug bites on my body, my neck, and the back of my head. I brought up the issue with the reception lady and she said they would check it but insisted there are no bedbugs in Scotland. I googled it later not surprisingly there are bedbugs in Scotland this season. BE AWARE OF THAT!!

There were bedbugs on my bed and I woke up with dozens of bug bites on my body, my neck, and the back of my head. I brought up the issue with the reception lady and she said they would check it but insisted there are no bedbugs in Scotland. I googled it later not surprisingly there are bedbugs in Scotland this season. BE AWARE OF THAT!!

The staff were helpful and friendly, the beds were comfortable and clean.

The staff were helpful and friendly, the beds were comfortable and clean.

As a Property the place is a mash up. We stayed in the annex that up the stairs, out a fire door then down another flight of stairs. The design and number of carpet choices was mostly a miss from different section of hotel. Personnel however was very nice and willing to help.

As a Property the place is a mash up. We stayed in the annex that up the stairs, out a fire door then down another flight of stairs. The design and number of carpet choices was mostly a miss from different section of hotel. Personnel however was very nice and willing to help.

Easily accessible. Parking is limited. Great service!

This is a very nice and adorable hotel in Fort William. Can't tell from the outside just how nice it is. The hotel staff was very friendly, kind and helpful. Th employee when I checked in (Vanessa or Veronica, I forget) was very sweet and helpful and I enjoyed talking to her for a bit upon checkin. Dinner at the restaurant was tasty and the staff there also very kind and helpful. The hotel is very close to city center and able to walk to shopping or food or down to the lake. Highly recommend.

This is a very nice and adorable hotel in Fort William. Can't tell from the outside just how nice it is. The hotel staff was very friendly, kind and helpful. Th employee when I checked in (Vanessa or Veronica, I forget) was very sweet and helpful and I enjoyed talking to her for a bit upon checkin. Dinner at the restaurant was tasty and the staff there also very kind and helpful. The hotel is very close to city center and able to walk to shopping or food or down to the lake. Highly recommend.

Easily accessible. Parking is limited. Great service!