Due to road works, getting to the hotel and finding parking nearby was a nightmare. We called the hotel in the early evening to let them know we wouldn't get to the hotel before late evening. After having to call three times someone finally picked up and said there was someone there 24 hours. When we arrived in Strasbourg and tried to make our way to the hotel all of the road works going on meant it took us about 40 minutes - although we had called the hotel earlier he had not warned us of the issue we would have. Then when we finally just winged it and fell lucky to park near the hotel we called to ask where we should park as the Hotels.com site said parking was available nearby. Again we had to ring four times before we got a response. He was not at all helpful. We ended up asking a guy on the street and just parked on the street hoping for the best and not to be towed. When we got to the hotel the front desk guy was clearly the guy who I had spoken to on the phone. He was very aloof, not very knowledagble and also seemed not very knowledagble about the city either. Disappointing! The hotel was old and so I set my expectations at a low level. The location was great, close to all historic sites and in a lovely busstling square. The room was tiny - really for one person not two. The room was not very clean - carpets not vacuumed and hair around the bathroom. Bed was comfortable and seemed clean. If you are a couple looking to have a nice stay in Strasbourg, choose elsewhere.

Due to road works, getting to the hotel and finding parking nearby was a nightmare. We called the hotel in the early evening to let them know we wouldn't get to the hotel before late evening. After having to call three times someone finally picked up and said there was someone there 24 hours. When we arrived in Strasbourg and tried to make our way to the hotel all of the road works going on meant it took us about 40 minutes - although we had called the hotel earlier he had not warned us of the issue we would have. Then when we finally just winged it and fell lucky to park near the hotel we called to ask where we should park as the Hotels.com site said parking was available nearby. Again we had to ring four times before we got a response. He was not at all helpful. We ended up asking a guy on the street and just parked on the street hoping for the best and not to be towed. When we got to the hotel the front desk guy was clearly the guy who I had spoken to on the phone. He was very aloof, not very knowledagble and also seemed not very knowledagble about the city either. Disappointing! The hotel was old and so I set my expectations at a low level. The location was great, close to all historic sites and in a lovely busstling square. The room was tiny - really for one person not two. The room was not very clean - carpets not vacuumed and hair around the bathroom. Bed was comfortable and seemed clean. If you are a couple looking to have a nice stay in Strasbourg, choose elsewhere.

I was delighted with the location. Right in the heart of wonderful old buildings, restaurants and the cathedral. The hotel was adequate. It had well used furniture, a unique bathroom but the bed was comfortable.

I was delighted with the location. Right in the heart of wonderful old buildings, restaurants and the cathedral. The hotel was adequate. It had well used furniture, a unique bathroom but the bed was comfortable.

Very very tiny bathroom; difficult for a large person.

Very very tiny bathroom; difficult for a large person.

This hotel was a great location right by the cathedral we loved it

This hotel was a great location right by the cathedral we loved it

We got almost no sleep, it was very loud all night. The walls are paper thin so you can hear everything your neighbors are doing and people in the halls, and people in the street. The bed was very very very small and uncomfortable. The room was tiny and the bathroom was ridiculously small. The water from the shower had an awful smell. There is no parking very close to the hotel like it mentions, it’s a 10 minute walk away and more than €20 a night. The staff was nice but that is the only nice thing about this hotel.

We got almost no sleep, it was very loud all night. The walls are paper thin so you can hear everything your neighbors are doing and people in the halls, and people in the street. The bed was very very very small and uncomfortable. The room was tiny and the bathroom was ridiculously small. The water from the shower had an awful smell. There is no parking very close to the hotel like it mentions, it’s a 10 minute walk away and more than €20 a night. The staff was nice but that is the only nice thing about this hotel.

Very nice stayed

Very nice stayed

Absolutely wonderful stay. The bed was very comfortable and we enjoyed the natural light in the room. The customer service was amazing; my husband became ill and they were creative in helping accommodate his needs. Thanks so much!

Absolutely wonderful stay. The bed was very comfortable and we enjoyed the natural light in the room. The customer service was amazing; my husband became ill and they were creative in helping accommodate his needs. Thanks so much!

Location is good, Staffs are friendly, room was fantastic and cleen. This is not a big hotel but good enough for a yraveler.

Location is good, Staffs are friendly, room was fantastic and cleen. This is not a big hotel but good enough for a yraveler.

The second you walk in you are greeted by cobwebs and a terrible smell. You need to walk down a stinky narrow hallway just be turn the corner and be greeted by someone at the “front desk” who is not trying to helpful at all. This also explains why the phone was never answered when we tried calling earlier in the day. After the unpleasant beginning we held out hope that the room would be fine, and that is all that matters. However, the bathroom was infested with spiders, and the entire room looked dilapidated and dirty. The only positive is that the bedding did look clean. However, the bathroom was unusable. We canceled our booking then and there and found a new spot to stay. I’d recommend not giving this place a chance if you wouldn’t be willing to tolerate well below standard cleanliness.

The second you walk in you are greeted by cobwebs and a terrible smell. You need to walk down a stinky narrow hallway just be turn the corner and be greeted by someone at the “front desk” who is not trying to helpful at all. This also explains why the phone was never answered when we tried calling earlier in the day. After the unpleasant beginning we held out hope that the room would be fine, and that is all that matters. However, the bathroom was infested with spiders, and the entire room looked dilapidated and dirty. The only positive is that the bedding did look clean. However, the bathroom was unusable. We canceled our booking then and there and found a new spot to stay. I’d recommend not giving this place a chance if you wouldn’t be willing to tolerate well below standard cleanliness.

What a great service and staff. The two ladies that helped were wonderful and caring / helpful. We lived the hotel. Highly recommended for a great location and service. Thank you.

What a great service and staff. The two ladies that helped were wonderful and caring / helpful. We lived the hotel. Highly recommended for a great location and service. Thank you.

Amazing location right in the center of the old city, around the corner from the cathedral and a block from the river. Even though the plaza in front of the hotel was filled with crowded with noisy tourists, inside our room was as quiet as can be. The only negative - and it's a minor one at best - is the room was permeated with the smell of cologne, perhaps to hide tobacco odor? By the second day, either the smell went away or I stopped noticing it. But overall, we had a very positive experience at the hotel, and the location really couldn't be beat.

Amazing location right in the center of the old city, around the corner from the cathedral and a block from the river. Even though the plaza in front of the hotel was filled with crowded with noisy tourists, inside our room was as quiet as can be. The only negative - and it's a minor one at best - is the room was permeated with the smell of cologne, perhaps to hide tobacco odor? By the second day, either the smell went away or I stopped noticing it. But overall, we had a very positive experience at the hotel, and the location really couldn't be beat.

Location is perfect and the place is ok for sleeping. But bed could have been better.

Location is perfect and the place is ok for sleeping. But bed could have been better.

Hotel staff went above and beyond to make us comfortable

Hotel staff went above and beyond to make us comfortable

Small rooms but in old town

Small rooms but in old town

Convenient location, helpful staff, clean room. Good value for the price

Convenient location, helpful staff, clean room. Good value for the price

Small hotel in a perfect location. Nothing exceptional, but clean, friendly service, for a reasonable cost.

Small hotel in a perfect location. Nothing exceptional, but clean, friendly service, for a reasonable cost.