Brilliant property with amazing views, caters for all including families. Friendly staff and amazing facilities. Far away from magaluf strip so there’s no noise at night but close enough to walk.

Everything was good, location, hotel staff, hotel its self, overall good

Everything was good, location, hotel staff, hotel its self, overall good

Everything was great

Everything was great

Room excellent

Room excellent

As described online, great location close to Palmanova beach…we used as a base and didn’t use and of the hotel facilities…

As described online, great location close to Palmanova beach…we used as a base and didn’t use and of the hotel facilities…

The staff at this hotel are really kind and helpful. Great location and good food, lots of choice!

The staff at this hotel are really kind and helpful. Great location and good food, lots of choice!

Low quality of service

I would like to address my dissatisfaction with the receptionist Andre at this hotel. He was extremely disrespectful towards me and my family, using offensive language, insulted me by the words "f*** you", "i f*** you out of the hotel" and even threatening me with physical violence. When I asked to speak with the manager, he claimed to be in charge. This behavior is unacceptable and reflects poorly on the hotel. On a positive note, the hotel itself is nice and conveniently located near a beautiful beach. I particularly want to commend the exceptional staff at the bars and restaurants, namely Ismael, Ali, Abdellah, Mohamaed, and Said. They were kind and attentive to all the guests. I also want to acknowledge the helpful receptionist, Julia, and the manager who addressed the issue professionally and provided us with an amazing room as a gesture of apology for Andre's behavior. However, due to the importance of handling clients with respect and competence in a four-star hotel, I cannot give a better review. It is essential for a hotel of this caliber to have competent staff who can meet customer expectations, something that Andre clearly failed to do.

Low quality of service

I would like to address my dissatisfaction with the receptionist Andre at this hotel. He was extremely disrespectful towards me and my family, using offensive language, insulted me by the words "f*** you", "i f*** you out of the hotel" and even threatening me with physical violence. When I asked to speak with the manager, he claimed to be in charge. This behavior is unacceptable and reflects poorly on the hotel. On a positive note, the hotel itself is nice and conveniently located near a beautiful beach. I particularly want to commend the exceptional staff at the bars and restaurants, namely Ismael, Ali, Abdellah, Mohamaed, and Said. They were kind and attentive to all the guests. I also want to acknowledge the helpful receptionist, Julia, and the manager who addressed the issue professionally and provided us with an amazing room as a gesture of apology for Andre's behavior. However, due to the importance of handling clients with respect and competence in a four-star hotel, I cannot give a better review. It is essential for a hotel of this caliber to have competent staff who can meet customer expectations, something that Andre clearly failed to do.

A very friendly staff, many thanks

A very friendly staff, many thanks

The hotel receptionist (a black male receptionist and an older male receptionist) when we checked in around 10:00 pm, said to leave our credit card at the front desk and return it to us when we checked out. But when we checked out it said they didn't take our credit card. This really pissed me off! We were in a hurry to go to the airport to return home, so we couldn't say anything! But I don't understand what the real purpose of doing this is! If I was still there, I would definitely call the police immediately!

The hotel receptionist (a black male receptionist and an older male receptionist) when we checked in around 10:00 pm, said to leave our credit card at the front desk and return it to us when we checked out. But when we checked out it said they didn't take our credit card. This really pissed me off! We were in a hurry to go to the airport to return home, so we couldn't say anything! But I don't understand what the real purpose of doing this is! If I was still there, I would definitely call the police immediately!

On arrival to room chewing gum was stuck to floor and dirt right threw addressed it at reception by phone an in person was advised it would be sorted left today still there wasn't addressed . Food was freezing cold totally unacceptable sent email to front desk to get InTouch with me nobody did . Not good at all

On arrival to room chewing gum was stuck to floor and dirt right threw addressed it at reception by phone an in person was advised it would be sorted left today still there wasn't addressed . Food was freezing cold totally unacceptable sent email to front desk to get InTouch with me nobody did . Not good at all

No WiFi available in our room. They didn't fix it even after requested

No WiFi available in our room. They didn't fix it even after requested

All in all the property was amazing! General cleanliness of the hotel was great. The only small concern was the cleanliness of the room could have been better. For example, the kitchen cupboards needed a wipe and the floor needed a mop. There was a bobble left in the shower from previous occupant. The desk and shelves had dust on them too. The shower gel needed topping up. The beds also had debris on them when we checked in. We were impressed by the helpfulness and friendliness of the staff. The room had an amazing view and was so peaceful and felt very private, which we like. So close to the beach, excellent location. Plenty of space at the pool with amazing views. All in all a great stay :)

All in all the property was amazing! General cleanliness of the hotel was great. The only small concern was the cleanliness of the room could have been better. For example, the kitchen cupboards needed a wipe and the floor needed a mop. There was a bobble left in the shower from previous occupant. The desk and shelves had dust on them too. The shower gel needed topping up. The beds also had debris on them when we checked in. We were impressed by the helpfulness and friendliness of the staff. The room had an amazing view and was so peaceful and felt very private, which we like. So close to the beach, excellent location. Plenty of space at the pool with amazing views. All in all a great stay :)