Amazing hotel and super friendly staff

Good location and room was very neat and clean. Absolutely loved the pool deck and the view was 10/10

Good location and room was very neat and clean. Absolutely loved the pool deck and the view was 10/10

WAS THE BEST! EXACTLY WHAT I WANTED AND LOOKED FOR. WOULD DEF COME AGAIN!!!

Under construction, not informed upon booking. Did not get the room we upgraded and paid for. Hotel didnt do anything to help. Very disappointing returning guest at the W.

Under construction, not informed upon booking. Did not get the room we upgraded and paid for. Hotel didnt do anything to help. Very disappointing returning guest at the W.

WAS THE BEST! EXACTLY WHAT I WANTED AND LOOKED FOR. WOULD DEF COME AGAIN!!!

Awesome hotel would stay again anytime

Awesome hotel would stay again anytime

I, 100 percent recommend this hotel. Thank you very much for a great experience!

I, 100 percent recommend this hotel. Thank you very much for a great experience!

Place was really run down

Place was really run down

The hotel and room was nice. We waiting for a bit upon arrival for valet which is understandable as they get busy so no big deal. Hotel was accommodating of an early check in as well. Pool deck was also really nice. Bed was uncomfortable, we left our breakfast selections on the door to be picked (well before the 2am cutoff) up for a 7:30 AM delivery. The cards were never picked up the night before and was still on the door at 7:30 AM when we checked. We then went down to the hotel lobby for coffee which was out. There was no one else around except for two ladies working the front desk talking and seemed bothered to have to refill it so we just left and went to Starbucks instead. We dined at Villa Azur and the food was pretty disappointing for the price. Everything was super salty and tasted premade and came out way too quickly to be made fresh. The lava tiramisu was definitely not made as I actually bit into a piece of the plastic wrapper. I booked this hotel back in April for me and my wife to have a nice weekend away and overall the stay was blah. I have no desire to ever stay here again. I thought the W was a well known high end hotel and honestly have had much better stays in hotels a 1/4 of the price of this one. I also noticed a pending charge on my card from the hotel for the room even after I had already paid for it through Expedia. The Hotel is telling me it can take a week or more to be refunded due to their mistake. To much mismanagement going on here. Do better

The hotel and room was nice. We waiting for a bit upon arrival for valet which is understandable as they get busy so no big deal. Hotel was accommodating of an early check in as well. Pool deck was also really nice. Bed was uncomfortable, we left our breakfast selections on the door to be picked (well before the 2am cutoff) up for a 7:30 AM delivery. The cards were never picked up the night before and was still on the door at 7:30 AM when we checked. We then went down to the hotel lobby for coffee which was out. There was no one else around except for two ladies working the front desk talking and seemed bothered to have to refill it so we just left and went to Starbucks instead. We dined at Villa Azur and the food was pretty disappointing for the price. Everything was super salty and tasted premade and came out way too quickly to be made fresh. The lava tiramisu was definitely not made as I actually bit into a piece of the plastic wrapper. I booked this hotel back in April for me and my wife to have a nice weekend away and overall the stay was blah. I have no desire to ever stay here again. I thought the W was a well known high end hotel and honestly have had much better stays in hotels a 1/4 of the price of this one. I also noticed a pending charge on my card from the hotel for the room even after I had already paid for it through Expedia. The Hotel is telling me it can take a week or more to be refunded due to their mistake. To much mismanagement going on here. Do better

Got late because my flight was delayed They restarted computers 3am couldn’t do check in Left me and my family in the lobby until 5am Then they tell me my reservation was canceled Horrible lobby Lots and lots of “escorts “ coming and going to the rooms. The personal letting them In and out. Horrible experience Lobby is a corridor Lots of homeless outside Never going to stay here again

Got late because my flight was delayed They restarted computers 3am couldn’t do check in Left me and my family in the lobby until 5am Then they tell me my reservation was canceled Horrible lobby Lots and lots of “escorts “ coming and going to the rooms. The personal letting them In and out. Horrible experience Lobby is a corridor Lots of homeless outside Never going to stay here again

We booked a room with 2 beds and upon our arrival at 2am were told they “unfortunately gave that room away accidentally.” They gave us a room with one bed for 4 people for 3 days and provide no compensation at all.

We booked a room with 2 beds and upon our arrival at 2am were told they “unfortunately gave that room away accidentally.” They gave us a room with one bed for 4 people for 3 days and provide no compensation at all.

The hotel was great, safe and secure. The only complaint is that the a/c in the room wasn’t working. Also i had prepaid while booking via the hotels.com app and was still charged for the amount of $908.96. I was told it would be refunded in a couple of days. The staff were very nice and accommodating!

The hotel was great, safe and secure. The only complaint is that the a/c in the room wasn’t working. Also i had prepaid while booking via the hotels.com app and was still charged for the amount of $908.96. I was told it would be refunded in a couple of days. The staff were very nice and accommodating!

Room was great. Quiet and clean. Valet service was quite slow.Ate breakfast at the restaurant in the hotel. Waited 7 min before the hostess acknowledged me and got me a table. Staff was very slow and disorganized. Ordered an omelet and toast but toast come out 5 min after my omelet! Would not eat there again.

Room was great. Quiet and clean. Valet service was quite slow.Ate breakfast at the restaurant in the hotel. Waited 7 min before the hostess acknowledged me and got me a table. Staff was very slow and disorganized. Ordered an omelet and toast but toast come out 5 min after my omelet! Would not eat there again.

Perfect venue for American Airlines arena

great

great

Front desk staff and cleaning crew were exceptional.

Front desk staff and cleaning crew were exceptional.

Double billed me. And wasted an hour of my time to get the charges reversed.

Double billed me. And wasted an hour of my time to get the charges reversed.

Very nice room in a very convenient location to attend the game across the street. Great stay except that our window was so filthy we could barely see out of it.

Very nice room in a very convenient location to attend the game across the street. Great stay except that our window was so filthy we could barely see out of it.