Great stay

All of the staff here are down to earth and very helpful with answering our questions. The warm hotel is simple and clean. I like it being quiet which made our stay peaceful. The location is also close by the waters and nature always is a plus! I can always go back here to experience these one again!

The entry way to the parking lot is not as appealing but when you walk into the property, you will know that it has been kept clean. The staff is friendly and answered all of our questions. It is a great experience to sleep in an ice room even just for one night! At first, I thought we won't be able to make it for the whole night but we slept soundly like a baby! Now I can tell everyone that I enjoyed being here!

The entry way to the parking lot is not as appealing but when you walk into the property, you will know that it has been kept clean. The staff is friendly and answered all of our questions. It is a great experience to sleep in an ice room even just for one night! At first, I thought we won't be able to make it for the whole night but we slept soundly like a baby! Now I can tell everyone that I enjoyed being here!

one of the most beautiful and unique properties with excellent facilities.

Incredibly unique experience and exactly as expected! Facilities are warm and well cleaned and maintained. Because Kiruna was too warm, the hotel was actually melting when we arrived and so we got a free upgrade to Ice Hotel 365 which was very nice of them. Unfortunately in the private connected bathroom, the under sink pipe was leaking. Everything else went smoothly. They have 24/7 lobby staff so if you’re having trouble sleeping in the cold, you can sit, relax, and drink free hot lingonberry juice. Highly recommend booking activities eg Sauna Ritual or Ice Carving. It’s nicely centrally located so we walked to the Sámi Museum as well.

Incredibly unique experience and exactly as expected! Facilities are warm and well cleaned and maintained. Because Kiruna was too warm, the hotel was actually melting when we arrived and so we got a free upgrade to Ice Hotel 365 which was very nice of them. Unfortunately in the private connected bathroom, the under sink pipe was leaking. Everything else went smoothly. They have 24/7 lobby staff so if you’re having trouble sleeping in the cold, you can sit, relax, and drink free hot lingonberry juice. Highly recommend booking activities eg Sauna Ritual or Ice Carving. It’s nicely centrally located so we walked to the Sámi Museum as well.

We spent several days at the ice-hotel, in the warm rooms, or rather cabins - they have separate bedrooms, a sitting/TV room, and a small kitchen. The cabin was great. The staff were very friendly, but missed to book a restaurant reservation we had asked for, and we also saw them give very wrong information about upgrade costs to another couple. Of the 3 restaurants owned by the ice-hotel, the expensive "veranda" meal was well worth the cost, really excellent, and a fantastic experience. The adjoining standard restaurant also had very good food. The "homestead" restaurant is some 900m away, and very cosy, but the quality of the food varied from very good (chantarell soup, pizzas) to rather poor (fish soup, venison sausage). The lodge also claimed to serve some food (soup, baggette) but had only crisps and snacks when we tried to eat lunch one day. Overall we had a very god vacation though, with skiing and viewing of the remarkable ice-sculptures. Even some northern lights (through the clouds).

We spent several days at the ice-hotel, in the warm rooms, or rather cabins - they have separate bedrooms, a sitting/TV room, and a small kitchen. The cabin was great. The staff were very friendly, but missed to book a restaurant reservation we had asked for, and we also saw them give very wrong information about upgrade costs to another couple. Of the 3 restaurants owned by the ice-hotel, the expensive "veranda" meal was well worth the cost, really excellent, and a fantastic experience. The adjoining standard restaurant also had very good food. The "homestead" restaurant is some 900m away, and very cosy, but the quality of the food varied from very good (chantarell soup, pizzas) to rather poor (fish soup, venison sausage). The lodge also claimed to serve some food (soup, baggette) but had only crisps and snacks when we tried to eat lunch one day. Overall we had a very god vacation though, with skiing and viewing of the remarkable ice-sculptures. Even some northern lights (through the clouds).

Being able to see the Northern Lights.

Being able to see the Northern Lights.

The stay in the Icehotel was amazing. It's a once in a lifetime experience. We stayed in the artsuite Cabin in the Woods which was so charming. I was also amazed at how warm the sleeping bags provided keep you. I was not cold at all through the night.

The stay in the Icehotel was amazing. It's a once in a lifetime experience. We stayed in the artsuite Cabin in the Woods which was so charming. I was also amazed at how warm the sleeping bags provided keep you. I was not cold at all through the night.

I had an excellent time at the ice hotel ! I stayed in a warm room! The ice rooms were exceptional to visit The hotel also allows you to rent all the required clothing, boots and gear required to do any of the outdoor activities, even if not booked through the hotel. The included breakfast was decent. My only negative feedback is that I had booked pickup from the airport and had not been on the list. I was offered a half apology and advised I must have "fallen off the list". I was lucky enough the bus driver was kind enough to let me join the bus as he was headed there anyway.

I had an excellent time at the ice hotel ! I stayed in a warm room! The ice rooms were exceptional to visit The hotel also allows you to rent all the required clothing, boots and gear required to do any of the outdoor activities, even if not booked through the hotel. The included breakfast was decent. My only negative feedback is that I had booked pickup from the airport and had not been on the list. I was offered a half apology and advised I must have "fallen off the list". I was lucky enough the bus driver was kind enough to let me join the bus as he was headed there anyway.

Beautiful beyond expectations. Well organized. Limited dining and transportation options given its location but not a issue if mostly staying in and around. Website and booking activities thru' website is very slow and didnt work most of the time. Minor hiccup in airport transfer. There was a pickup person at the airport but he didn't have me on his list despite having pre-booked and paid. But he was kind enough to take me.

Beautiful beyond expectations. Well organized. Limited dining and transportation options given its location but not a issue if mostly staying in and around. Website and booking activities thru' website is very slow and didnt work most of the time. Minor hiccup in airport transfer. There was a pickup person at the airport but he didn't have me on his list despite having pre-booked and paid. But he was kind enough to take me.

Excellent experience

Excellent experience

Everything in the hotel was really nice. The staff took really care of us. Maybe one thing that could step up is the breakfast the day after. Should be more local groceries.

Everything in the hotel was really nice. The staff took really care of us. Maybe one thing that could step up is the breakfast the day after. Should be more local groceries.

Disneyland in the Arctic. Beauty everywhere you look. Staff lovely, but churn ‘em and burn em! Did not expect my entire flight to be going to same hotel. Very busy and people coming and going - which explains the massive hair ball in the entry of my warm room, dirty towels shoved in the closet, hair pins on floor in middle of room, shower nozzle stuck so NO SHOWER until maintenance came to fix. Staff is absolutely lovely, polished, polite, and willing to help — except for the A hole bartender in the Lounge, named Nandi or Nawaz, or something of the sort. Please note ALL OTHER SERVERS were lovely, accommodating and pleasant. The one bartender clearly didn’t want to be there, didn’t want to serve, threw soggy food on plate and threw your drinks at you. He was a complete ass and I can only imagine Ice Hotel has him back for the season because the Arctic and the elements are quite rough in winter. Basically, you are a head, and they are doing their best to get you in safely, warmly and with a smile - so can’t fault them for that. It expensive b/c they have to pay a lot of staff to take care of you. Don’t even ask about cold rooms- ridiculously priced to be cold overnight. Book a warm room and visit the art cold rooms during day - they are truly beautiful, but can’t imagine comfortable at night - unless you need to check that off your bucket list - btw, there is a warm bathroom attached to the room. But you cannot accessuntil 6pm, so don’t plan on lounging in room

Disneyland in the Arctic. Beauty everywhere you look. Staff lovely, but churn ‘em and burn em! Did not expect my entire flight to be going to same hotel. Very busy and people coming and going - which explains the massive hair ball in the entry of my warm room, dirty towels shoved in the closet, hair pins on floor in middle of room, shower nozzle stuck so NO SHOWER until maintenance came to fix. Staff is absolutely lovely, polished, polite, and willing to help — except for the A hole bartender in the Lounge, named Nandi or Nawaz, or something of the sort. Please note ALL OTHER SERVERS were lovely, accommodating and pleasant. The one bartender clearly didn’t want to be there, didn’t want to serve, threw soggy food on plate and threw your drinks at you. He was a complete ass and I can only imagine Ice Hotel has him back for the season because the Arctic and the elements are quite rough in winter. Basically, you are a head, and they are doing their best to get you in safely, warmly and with a smile - so can’t fault them for that. It expensive b/c they have to pay a lot of staff to take care of you. Don’t even ask about cold rooms- ridiculously priced to be cold overnight. Book a warm room and visit the art cold rooms during day - they are truly beautiful, but can’t imagine comfortable at night - unless you need to check that off your bucket list - btw, there is a warm bathroom attached to the room. But you cannot accessuntil 6pm, so don’t plan on lounging in room

The staff here started out really rude and unhelpful, not explaining anything about the hotel or what to do, and ended up so horrible we missed our train. We came in early to have them call a taxi, said they did, and then ended up not calling until 10 minutes we needed to leave, so we missed the train. They were not helpful at all, management was extremely rude as if it was our fault. And help blaming the taxi company. We missed an entire day at our next destination. Beyond that, for the price this place was just not worth it. Really encourage you to skip this place, save the money and the headache, or just buy a pass to see the rooms quick.

The staff here started out really rude and unhelpful, not explaining anything about the hotel or what to do, and ended up so horrible we missed our train. We came in early to have them call a taxi, said they did, and then ended up not calling until 10 minutes we needed to leave, so we missed the train. They were not helpful at all, management was extremely rude as if it was our fault. And help blaming the taxi company. We missed an entire day at our next destination. Beyond that, for the price this place was just not worth it. Really encourage you to skip this place, save the money and the headache, or just buy a pass to see the rooms quick.

The Icehotel was incredible. The lounge was beautiful and the games in the lounges were a great touch.

The Icehotel was incredible. The lounge was beautiful and the games in the lounges were a great touch.

Staff was very friendly and helpful especially the bartender at the ice bar.

Staff was very friendly and helpful especially the bartender at the ice bar.

Epic stay!!! Can’t wait to go back. I was a little nervous about how rustic things would be but was blown away at how fabulous the entire property is. Reception area is cozy with friendly staff and a cute little store. Restaurant was yummy (delicious reindeer!) AND THE ICE HOTEL! Truly a sight to behold. Not sure id want to stay in a cold room but they were incredible to walk through during the day. The bar is gorgeous (get a Northern Light shot) and such a treat. My stay in a Kaamos Superior was clean, cozy and delightful. Perfect to come back to after a cold night out looking for Northern Lights. Will def go back!!

Epic stay!!! Can’t wait to go back. I was a little nervous about how rustic things would be but was blown away at how fabulous the entire property is. Reception area is cozy with friendly staff and a cute little store. Restaurant was yummy (delicious reindeer!) AND THE ICE HOTEL! Truly a sight to behold. Not sure id want to stay in a cold room but they were incredible to walk through during the day. The bar is gorgeous (get a Northern Light shot) and such a treat. My stay in a Kaamos Superior was clean, cozy and delightful. Perfect to come back to after a cold night out looking for Northern Lights. Will def go back!!

All the employees were knowledgeable and courteous, the food was excellent, and the Ice Hotel was magnificent!