They allowed pets on this property and owners would leave them in their rooms while they got food. The dogs would bark loud unfortunately. A bit disturbing.

They never clean my room

Maria was very helpful.

Friendly staff. Quiet

Friendly staff. Quiet

Nice place and great location

Nice place and great location

Everything was great

Everything was great

good

good

We stayed here about a month ago and loved it so much, decided to stay here again, even though our event was in Riverside. Great breakfast, too! Very comfy beds, plenty of pillows and super great AC unit. My only negative, if I have to find one, is their Spectrum Cable. Very difficult to navigate to find a channel. Then again, I'm spoiled with our Directv interface. :D

We stayed here about a month ago and loved it so much, decided to stay here again, even though our event was in Riverside. Great breakfast, too! Very comfy beds, plenty of pillows and super great AC unit. My only negative, if I have to find one, is their Spectrum Cable. Very difficult to navigate to find a channel. Then again, I'm spoiled with our Directv interface. :D

The parking lot space is limited, and finding an open space at night is hard.

The parking lot space is limited, and finding an open space at night is hard.

Great customer service & clean location

Great customer service & clean location

It was clean and staff were friendly.

It was clean and staff were friendly.

At the time of check-in, at 3:00 pm, there was no one at the desk, and we had to wait 30 minutes for someone to check us in.

At the time of check-in, at 3:00 pm, there was no one at the desk, and we had to wait 30 minutes for someone to check us in.

The facility was booked for a soccer tournament. My daughter used the restroom and the toilet would not flush. I called the front desk and maintenance came to fix the issue. He turned on the water valve behind the toilet. As the evening proceeded I noticed a leak on the restroom from the water valve. I notified the front desk and they let me know maintenance would be in to fix the issues in morning or we could move in the middle of the night. My children were asleep so it was not possible. Once the mains man arrived he stated he fixed the issue however he did not. We went about our day at the soccer field and returned to another puddle of water. Hotels.com refunded our stay but I had to pay for the night we stayed. They were unable to switch our rooms due to being booked at capacity. In addition, the room smelled like mold not sure if it was due to the AC or carpet. The room appeared clean and updated. The door from the pool to the first floor is not secure and there are several homeless people roaming the area.

The facility was booked for a soccer tournament. My daughter used the restroom and the toilet would not flush. I called the front desk and maintenance came to fix the issue. He turned on the water valve behind the toilet. As the evening proceeded I noticed a leak on the restroom from the water valve. I notified the front desk and they let me know maintenance would be in to fix the issues in morning or we could move in the middle of the night. My children were asleep so it was not possible. Once the mains man arrived he stated he fixed the issue however he did not. We went about our day at the soccer field and returned to another puddle of water. Hotels.com refunded our stay but I had to pay for the night we stayed. They were unable to switch our rooms due to being booked at capacity. In addition, the room smelled like mold not sure if it was due to the AC or carpet. The room appeared clean and updated. The door from the pool to the first floor is not secure and there are several homeless people roaming the area.

Everything was great about the property and its employees. Just the people across from our room was a bit noisy and their dog was barking a lot.

Everything was great about the property and its employees. Just the people across from our room was a bit noisy and their dog was barking a lot.

Walkable area to dining options. Great breakfast, clean facilities, and easy parking!

Walkable area to dining options. Great breakfast, clean facilities, and easy parking!

Construction zone outside window

Construction zone outside window

Best hotel in Norco

Best hotel in Norco

The staff were all very friendly! Hotels.com says checkout is at noon but it’s really at 11am. We checked out 15 minutes after 11 and double checked on the checkout time and the lady told me it was at 11. She was super nice when I told her what we saw here and she didn’t charge us anything extra! I’ll definitely return to this hotel for Amy future visits.