POSITIVE - VERY service minded and helpful staff (especially Chiara and Giuseppe) - good breakfast - comfortable room - walking distance to the city centre - very close to restaurants (good advice from Chiara) TO BE IMPROVED - difficult to find the hotel, a description would be good to receive in advance (since many streets are only one-way or for residents) - hotels.com need to change the phone no. on their webpage since it has changed and also take away the text that the hotel is “close to the beach”. We walked to the beach, which is no problem but when you write “close”, it should be closer :-)

POSITIVE - VERY service minded and helpful staff (especially Chiara and Giuseppe) - good breakfast - comfortable room - walking distance to the city centre - very close to restaurants (good advice from Chiara) TO BE IMPROVED - difficult to find the hotel, a description would be good to receive in advance (since many streets are only one-way or for residents) - hotels.com need to change the phone no. on their webpage since it has changed and also take away the text that the hotel is “close to the beach”. We walked to the beach, which is no problem but when you write “close”, it should be closer :-)

We were delighted to be offered an upgrade to their partner hotel next door at no extra charge. However on our return home we were shocked to find that as well as the cost of the stay we had also been charged an extra night as though we hadn’t shown up at the Hotel Elios. Staff on the desk have not been helpful when I called to point this out and asked us to email customer service, which I have done 3 times with no reply. I took the complaint to Expedia who said it was between us and the hotel. When I disputed this, Expedia have now taken it up either the hotel group, but that is all....still no resolution and O am still out of pocket I remain unimpressed with Expedia and would not recommend the hotel.

We were delighted to be offered an upgrade to their partner hotel next door at no extra charge. However on our return home we were shocked to find that as well as the cost of the stay we had also been charged an extra night as though we hadn’t shown up at the Hotel Elios. Staff on the desk have not been helpful when I called to point this out and asked us to email customer service, which I have done 3 times with no reply. I took the complaint to Expedia who said it was between us and the hotel. When I disputed this, Expedia have now taken it up either the hotel group, but that is all....still no resolution and O am still out of pocket I remain unimpressed with Expedia and would not recommend the hotel.

Very well located in Taormina with a beautiful panoramic view of Mount Etna.

Very well located in Taormina with a beautiful panoramic view of Mount Etna.

Quite disappointing although the expectations were not very high ( while the price was - 300€ total for 2 nights, to be able to have a window and breakfast I need to add up extra costs). Breakfast was served at 8 o’clock only as I found out the following day so could not have it as I needed to leave at 7:30. Bathroom was tiny, no frigo bar, no elevator to the floor on which we stayed and no one to help with the suitcases.

Quite disappointing although the expectations were not very high ( while the price was - 300€ total for 2 nights, to be able to have a window and breakfast I need to add up extra costs). Breakfast was served at 8 o’clock only as I found out the following day so could not have it as I needed to leave at 7:30. Bathroom was tiny, no frigo bar, no elevator to the floor on which we stayed and no one to help with the suitcases.