The hotel is dated but the facilities are very good and the staff are very friendly and helpful.

Excellent for the price

Nice hotel. Not very modern but clean and everything worked great. The staff were nice and the breakfast was really good. Very convenient for a walk into Hitchin which is a nice market town. Enjoyable stay.

Very old fashioned guest-house feel to this hotel. Was asked quite curtly if my partner was staying with me on check in, as apparently I'd only booked a king sized bedroom for one! Not sure hotels.Com had made this clear and did feel very awkward and old fashioned. Price therefore increased an extra £10, perfectly reasonable as included for breakfast, but I haven't been asked for room occupancy details since the 80s, and I'm not sure things have changed at the Firs in all that time. Room very clean and comfortable, but honestly felt like the rest of the place is very dated.

Welcoming. Friendly staff. Nicely cooked full breakfast. Cereal fruit yoghurt and toast also available. Hotel is older but very clean. Good amenities in room. Nice little terrace outside.

All was good, breakfast was excilent. Only fault bar was not open

Our room in the Firs Hotel was comfortable and clean, with a nice double bed and two armchairs which we liked very much. The room faced on to the main road which had a lot of traffic until quite late, and it was too hot to close the window. The ceiling fan helped a lot but we ended up having the window open a bit and got a good night's sleep when the traffic reduced later in the evening. Breakfast was excellent, we had cereal, full English breakfast, excellent coffee, toast, marmalade, and fruit. Check in and check out were quick and easy, and we thought it was very good value for a comfortable night's stay in Hitchin. The location was very convenient, there was plenty of parking in the hotel car park and the WiFi worked very well. We will certainly stay in the Firs Hotel again, next time we are visiting the area.

Good sized room and comfortable. Small bathroom but perfectly adequate. Dated decor but fine for a convenient stay. Plenty of parking.

Clean,comfortable and spacious room. Staff welcoming and helpful. The hotel is on a main road so we were glad to have a room at the back which was quiet.

A one night stay for a family party in Hitchin. A cheerful welcome from the young lady at reception. Helpful information for parking in the town centre and the fun we were likely to have at the "adult pantomime" we were going to. An excellent full English breakfast in a clean and warm breakfast room. The bed was very comfortable, the room warm and clean. Ensuite bathroom roomy and clean with a nice big shower cubicle.

Lovely staff, comfortable room with complimentary tea/coffee and bottled water. Breakfast was delicious and the waitress was really welcoming. I was worried about it being on a main road, but slept really well, with no road noise whatsoever. All in all a really lovely stay and would definitely stay again.