Nice friendly young lady on the check in desk. Restaurant wasn’t open but there is a huge shopping complex with restaurants/bars/takeaway next door. We stayed with our two small dogs which they allowed this time but was told they usually only accept one small dog (10 kg) so unfortunately we can’t go back. Thanks anyway for this stay.

Excellent

Excellent

Great location, guy on reception excellent went above and beyond to help us after a very long drive. Secure parking loved pets overall 10 out of 10.

Great location, guy on reception excellent went above and beyond to help us after a very long drive. Secure parking loved pets overall 10 out of 10.

Good standard. Good price. Easy to find .15min walk into the old town. Very helpful reception staff.

Good standard. Good price. Easy to find .15min walk into the old town. Very helpful reception staff.

Good hotel but stayed at same hotel in another city far better better breakfast and there was no bar considering no bars in that area only good thing that €6 for inside parking and no tea or coffee in room

Good hotel but stayed at same hotel in another city far better better breakfast and there was no bar considering no bars in that area only good thing that €6 for inside parking and no tea or coffee in room

Hotel is in a good condition. Very friendly staff, helped with some great food recommendations. A bit far from the centre, but walkable if you enjoy walking - or otherwise the bus options are decent. Was able to find free street parking very close to the hotel. Very good value for money overall.

Hotel is in a good condition. Very friendly staff, helped with some great food recommendations. A bit far from the centre, but walkable if you enjoy walking - or otherwise the bus options are decent. Was able to find free street parking very close to the hotel. Very good value for money overall.

Eve thing was good, also the breakfast was very good. I will only recement to have a different type of eggs to eat. Thank you.

Eve thing was good, also the breakfast was very good. I will only recement to have a different type of eggs to eat. Thank you.

Very nice people and room design

Very nice people and room design

Fantastic hotel. Super friendly staff. Spotless clean. Great location. Would highly recommend

Fantastic hotel. Super friendly staff. Spotless clean. Great location. Would highly recommend

Nice utilitarian hotel in Vitoria. The staff were very helpful and the room was clean and had everything I needed.

Nice utilitarian hotel in Vitoria. The staff were very helpful and the room was clean and had everything I needed.

Perfect for what we needed. Great staff, pet friendly, very comfortable beds. AC worked well. The suites could use more stocked utensils, although the placard invites you to ask for needs, which we did. But more than only the VERY minimal basics, why not 2 wine glasses, more than only 2 pans to cook with? It would be helpful, as would an actual mini frig in addition to a minibar. In all, a pleasant stay and would definitely stay again.

Perfect for what we needed. Great staff, pet friendly, very comfortable beds. AC worked well. The suites could use more stocked utensils, although the placard invites you to ask for needs, which we did. But more than only the VERY minimal basics, why not 2 wine glasses, more than only 2 pans to cook with? It would be helpful, as would an actual mini frig in addition to a minibar. In all, a pleasant stay and would definitely stay again.

Sercotel is a nice property in a good location and was great for what we needed. The only complaint I have is upon checkin they refused to reimburse us one night’s lodging when our plans changed. They said that because we went through a third party they were unable to do anything about it

Sercotel is a nice property in a good location and was great for what we needed. The only complaint I have is upon checkin they refused to reimburse us one night’s lodging when our plans changed. They said that because we went through a third party they were unable to do anything about it

Outdated hotel, carpets dirt, ice cold bathroom, no means of heating, restaurant non existing , only snacks, 2 out of 4 not available

We were charged 20 EUR for our pet (the highest price we ever paid), and not even a pet cushion or a toy in the room. On top, pet was not allowed in the restaurant : we had dinner delivery and had to have breakfast in turns, There is this common say that pets are not allowed in restaurants in Spain, but we were told by a Spanish lawer that is not what Spanish law says. Pets should not be in spaces were meals are processed or prepared; restaurants are only places were meals are delivered and eaten. When will Spain become a pets friendly destination ?

We were charged 20 EUR for our pet (the highest price we ever paid), and not even a pet cushion or a toy in the room. On top, pet was not allowed in the restaurant : we had dinner delivery and had to have breakfast in turns, There is this common say that pets are not allowed in restaurants in Spain, but we were told by a Spanish lawer that is not what Spanish law says. Pets should not be in spaces were meals are processed or prepared; restaurants are only places were meals are delivered and eaten. When will Spain become a pets friendly destination ?

Super

Excellent location ! Hotel was lovely and a minor problem quickly resolved. Very clean.

Excellent location ! Hotel was lovely and a minor problem quickly resolved. Very clean.

Large rooms Close to public transport

Large rooms Close to public transport

Overall a good place to stay. It is about a half mile from downtown and has free parking. It is clean and staff are helpful.