Staff weren't the best apart from the concierge Elijah who was very helpful. It was my wife's birthday and I had booked H2O as a birthday treat. I had informed hotel by email before I went about wife's birthday and again upon check in. We were supposed to receive a small something for her and that it would be delivered at 7 pm to our room. Nothing appeared.nothing was said by staff. Also the entrance to the ocean park is very dark and had poor lighting we had gone Into city for a meal. On return there was no lighting place was very dark. room Was nice. I don't think we would stay here again though.

Staff weren't the best apart from the concierge Elijah who was very helpful. It was my wife's birthday and I had booked H2O as a birthday treat. I had informed hotel by email before I went about wife's birthday and again upon check in. We were supposed to receive a small something for her and that it would be delivered at 7 pm to our room. Nothing appeared.nothing was said by staff. Also the entrance to the ocean park is very dark and had poor lighting we had gone Into city for a meal. On return there was no lighting place was very dark. room Was nice. I don't think we would stay here again though.

Hotel is effectively inside the theme park - you have to go through the gates to get in. My room was in the far side of the building, taking quite a bit of a walk to get to the room. Family room sleeps five, but note that it really is one queen bed and sofas. Two will sleep comfortable and the rest will not. This will sound off until you experience it yourself: the AC produced a "wet" cold. The temperature was very welcome in the heat, but it was also somehow humid at the same time. Room seemed clean but we found some cockroaches in the bathroom, and one of the closet doors was coming off.

Hotel is effectively inside the theme park - you have to go through the gates to get in. My room was in the far side of the building, taking quite a bit of a walk to get to the room. Family room sleeps five, but note that it really is one queen bed and sofas. Two will sleep comfortable and the rest will not. This will sound off until you experience it yourself: the AC produced a "wet" cold. The temperature was very welcome in the heat, but it was also somehow humid at the same time. Room seemed clean but we found some cockroaches in the bathroom, and one of the closet doors was coming off.

If you are a tourist looking to spend time in Manila or on business then this hotel isn't for you. If you have kids and want to spend time at the water park, aquarium etc then this place is fine. During the day the place is packed with tourists making it near impossible to eat at the hotel with long lines. The food isn't that good in any case and over priced with poor service especially their Asian Resto which was one of the worse hotel restos we ever ate at in Manila. Thank goodness for grab food delivery. You can hear at night Music from bar in bay side rooms, but it wasn't late. Early morning like 630 am kids are running and yelling in hallway heading to eat or the water park.This was everyday. Again if you have kids maybe no big deal but if on business it's not good. We found the front desk to be very nice and professional. We had 2 rooms. Cleaning was fine.

If you are a tourist looking to spend time in Manila or on business then this hotel isn't for you. If you have kids and want to spend time at the water park, aquarium etc then this place is fine. During the day the place is packed with tourists making it near impossible to eat at the hotel with long lines. The food isn't that good in any case and over priced with poor service especially their Asian Resto which was one of the worse hotel restos we ever ate at in Manila. Thank goodness for grab food delivery. You can hear at night Music from bar in bay side rooms, but it wasn't late. Early morning like 630 am kids are running and yelling in hallway heading to eat or the water park.This was everyday. Again if you have kids maybe no big deal but if on business it's not good. We found the front desk to be very nice and professional. We had 2 rooms. Cleaning was fine.

There's limited dining in the area after 6pm, no water stations available, there's no blankets readily available for all room, occupants, chiller is not cold, and there's no security in the main entrance at night, unsafe.

The aquarium lights were not working from the time we've checked in until the next day even after several reports which has greatly affected the ambience of the room's theme. Chiller was also not cold. The room's old with obvious cracked paint and torned edges.There's also limited dining after 6pm and no security at night.

I would not be staying in this type of room in the future if the rate is still the same per night (Php 11k+) as it is overpriced, only if 50% of the original rate (around Php 7k or less) then maybe the following things that I'll mention will be acceptable. Only one bed and the rest are sofas. The TV is so small which for me is not acceptable as this is the bonding time with your family yet all needs to get close to the monitor just to watch, it's very uncomfortable. Also, other rooms for 2 pax have 2 restrooms while this family room only has 1 rest room when this type of room is for 5 pax. It's so inconvenient. Plus, this type of room is located too far from the destinations (i.e. lobby, gym, dining, etc.) as it's located in the inner part of the hotel which is not senior citizen friendly. The walk will take several minutes just to get to main area. Uncoordinated staff as well. Front desk just accepts calls but doesn't provide accurate instructions with other hotel staff as we keep on repeating our requests. Breakfast taste good for most of the food options in the buffet but very few selections. I should have scored this as 1 star but I'll give it 3 stars since manager, Aries tried his best to compensate the unsatisfaction our family felt.

I would not be staying in this type of room in the future if the rate is still the same per night (Php 11k+) as it is overpriced, only if 50% of the original rate (around Php 7k or less) then maybe the following things that I'll mention will be acceptable. Only one bed and the rest are sofas. The TV is so small which for me is not acceptable as this is the bonding time with your family yet all needs to get close to the monitor just to watch, it's very uncomfortable. Also, other rooms for 2 pax have 2 restrooms while this family room only has 1 rest room when this type of room is for 5 pax. It's so inconvenient. Plus, this type of room is located too far from the destinations (i.e. lobby, gym, dining, etc.) as it's located in the inner part of the hotel which is not senior citizen friendly. The walk will take several minutes just to get to main area. Uncoordinated staff as well. Front desk just accepts calls but doesn't provide accurate instructions with other hotel staff as we keep on repeating our requests. Breakfast taste good for most of the food options in the buffet but very few selections. I should have scored this as 1 star but I'll give it 3 stars since manager, Aries tried his best to compensate the unsatisfaction our family felt.

I really enjoyed the vast amount of attractions to do near the Hotel. I also really enjoyed the room itself and the room service was amazing. I didn’t enjoy the communication at the hotel however. I felt that things could’ve been explained a little better when it came to housekeeping.

I really enjoyed the vast amount of attractions to do near the Hotel. I also really enjoyed the room itself and the room service was amazing. I didn’t enjoy the communication at the hotel however. I felt that things could’ve been explained a little better when it came to housekeeping.

Very good stay for the kids to enjoy Manila Ocean Park

Well, a fine example that you can’t live on old merits! The “big breakfast buffet” was a joke and nothing that we expected. The room was so humid and warm and it was really difficult to set the aircon right, a few degrees lower and it got freezing cold, the dry function didn’t work properly. Signs of mold in the bathroom. Nice aquarium though. The whole place was like a ghost town after 7 pm and the gym was boring and bad!

Well, a fine example that you can’t live on old merits! The “big breakfast buffet” was a joke and nothing that we expected. The room was so humid and warm and it was really difficult to set the aircon right, a few degrees lower and it got freezing cold, the dry function didn’t work properly. Signs of mold in the bathroom. Nice aquarium though. The whole place was like a ghost town after 7 pm and the gym was boring and bad!

Very good stay for the kids to enjoy Manila Ocean Park

Esxcellent customer service,

Esxcellent customer service,

We had cockroaches in our bathroom. The bed was just mattress on a hard sofa bed. Their breakfast was justis couple of dishes. Ypu pay for the location not the quality. The hotel was also undergoint maintenance with no Prior notice so you woke up to Hammers chopping tiles of…..

We had cockroaches in our bathroom. The bed was just mattress on a hard sofa bed. Their breakfast was justis couple of dishes. Ypu pay for the location not the quality. The hotel was also undergoint maintenance with no Prior notice so you woke up to Hammers chopping tiles of…..

I have stayed at H20 10 times since 2016. please bring back the tasty Filipino foods the restaurant used to serve. We didnt care to much for the new menu. need more choices

I have stayed at H20 10 times since 2016. please bring back the tasty Filipino foods the restaurant used to serve. We didnt care to much for the new menu. need more choices

The room was lovely, but dining is very limited. Our "free buffet breakfast" was cold and they didnt really care when we complained about it.

The room was lovely, but dining is very limited. Our "free buffet breakfast" was cold and they didnt really care when we complained about it.

Great experience .

Great experience .

Because of its aquatics and water park this hotel is ideal for young children. If you're traveling solo or a couple who's not interested in any of the mentions, skip this hotel. Its very noisy and a attraction for the locals.

Because of its aquatics and water park this hotel is ideal for young children. If you're traveling solo or a couple who's not interested in any of the mentions, skip this hotel. Its very noisy and a attraction for the locals.

Nice room with large fish tank which the kids love.

Nice room with large fish tank which the kids love.

The Hotel is good and nice rooms are good but facilities limited, breakfast was very average and limited selection, plus they packed things before closing time, which was annoying, the staff are nice and where helpful

The Hotel is good and nice rooms are good but facilities limited, breakfast was very average and limited selection, plus they packed things before closing time, which was annoying, the staff are nice and where helpful