Awesome and we thsnk the day clerk make everything happen!

Awesome and we thsnk the day clerk make everything happen!

Parking was amazing for big trucks! But cleaning staff doesn’t understand that they have guests that sleep all day because they work or travel at night and they are very loud!

Parking was amazing for big trucks! But cleaning staff doesn’t understand that they have guests that sleep all day because they work or travel at night and they are very loud!

First and foremost, the staff at this location was incredibly friendly. Everyone that I spoke with was accommodating and super friendly. With that being said, I am extremely disappointed in the cleanliness in our room. There was mold in the ceilings, in the air vent, and ants all over. I cleaned the ants, but noticed that there were cracks where the ants were coming in and out of. You can see the mold in our room, 317. I had family staying in room 319 and her room had even more mold on the walls than ours did. Since we were traveling out of town with young children, we were going to play in the pool. The website states that it's a heated pool. I can definitely say that it was not! It was super cold and not pleasant at all. I always stay at this location, because it's close to my family's house in SCT, but I might have to stay at a different location.. Please revamp this hotel.

First and foremost, the staff at this location was incredibly friendly. Everyone that I spoke with was accommodating and super friendly. With that being said, I am extremely disappointed in the cleanliness in our room. There was mold in the ceilings, in the air vent, and ants all over. I cleaned the ants, but noticed that there were cracks where the ants were coming in and out of. You can see the mold in our room, 317. I had family staying in room 319 and her room had even more mold on the walls than ours did. Since we were traveling out of town with young children, we were going to play in the pool. The website states that it's a heated pool. I can definitely say that it was not! It was super cold and not pleasant at all. I always stay at this location, because it's close to my family's house in SCT, but I might have to stay at a different location.. Please revamp this hotel.

Small pillows. Square half size pillows

Small pillows. Square half size pillows

Very clean and great service

Very clean and great service

Great desk staff!

Great desk staff!

We were very tired after a hot day of hiking. We were also pretty sore, but the staff provided extra pillows which was a blessing.

We were very tired after a hot day of hiking. We were also pretty sore, but the staff provided extra pillows which was a blessing.

A great night's sleep followed by breakfast.

A great night's sleep followed by breakfast.

Location

Location

Close to everything.

Great staff, extremely comfortable and clean facility!!!

Great staff! Extremely clean and comfortable stay!!!

Great staff, extremely comfortable and clean facility!!!

Staff were very helpful and nice. Hotel was 45-minute drive from Lake Guntersville State Park (thought it was closer). A/C unit shook and rattled the entire 2-night stay, made it tough during the night. Tried to use UberEats to get food delivered and it was never claimed so that was a failure. The hotel did have plenty of parking and also had a charging station for electric vehicles.

Staff were very helpful and nice. Hotel was 45-minute drive from Lake Guntersville State Park (thought it was closer). A/C unit shook and rattled the entire 2-night stay, made it tough during the night. Tried to use UberEats to get food delivered and it was never claimed so that was a failure. The hotel did have plenty of parking and also had a charging station for electric vehicles.

Beds are lumpy. You can hear all neighbors above and beside, thin walls. Very clean and delicious breakfast. Front desk staff friendly. Pool was closed on our trip, that was disappointing. Overall good, would stay again if I has too.

Beds are lumpy. You can hear all neighbors above and beside, thin walls. Very clean and delicious breakfast. Front desk staff friendly. Pool was closed on our trip, that was disappointing. Overall good, would stay again if I has too.

Updated, clean, very well maintained

Updated, clean, very well maintained

Good

So the fire alarm was set off around 5 in the morning due to an issue in the kitchen. I do understand that things happen but it would have been nice to have had better communication that everything was ok etc. I also have a charge of 22.80 that occurred after checkout with no explanation of why. I know that we didn’t take anything. I even cleaned up and put the towels in a pile in the bathroom. Just would be nice to get a call or an email to explain the charge. The room was prepaid upon reservation. The pool was great though.

So the fire alarm was set off around 5 in the morning due to an issue in the kitchen. I do understand that things happen but it would have been nice to have had better communication that everything was ok etc. I also have a charge of 22.80 that occurred after checkout with no explanation of why. I know that we didn’t take anything. I even cleaned up and put the towels in a pile in the bathroom. Just would be nice to get a call or an email to explain the charge. The room was prepaid upon reservation. The pool was great though.

The staff was super friendly and nice, the place was sp clean, the room, pool, breakfast area was clean and nice! We really enjoyed our stay n would definitely recommend it and stay there again!