The staff was very helpfel, I will recommend others

The staff was very helpfel, I will recommend others

The property is in a very good location. The hotel is very clean with nice amenities and the service is great. I shall be staying here again and will recommend it to many.

The property is in a very good location. The hotel is very clean with nice amenities and the service is great. I shall be staying here again and will recommend it to many.

Based on the reviews and price point, I had certain expectations of this hotel. Unfortunately, none of them were met. At roughly $300/night, this is one of the most expensive hotels in Ghana, if not West Africa. For that price, one might expect some service. However, the staff here seems to disagree. On arrival, they had no idea about my booking and lacked interest in trying to find it. Instead, they proposed booking another room for $400/night. 30 minutes later, I was allowed in the room while they continued to search for my reservation. Instead of an on-site restaurant, they will begrudgingly order you food from local places. A basic pasta arrived ninety minutes later that was truly inedible. They lied about the price of the food and then the receptionist demanded a tip for herself. The two times I went to the front desk, it was unattended and took 10+ minutes to summon someone. The room itself wasn’t even that nice. While spaceuse, the window was tiny, the toilet ran constantly, and the bathroom flooded. There aren’t many options in Kumasi, but I strongly suggest you save your money and don’t stay here!

Based on the reviews and price point, I had certain expectations of this hotel. Unfortunately, none of them were met. At roughly $300/night, this is one of the most expensive hotels in Ghana, if not West Africa. For that price, one might expect some service. However, the staff here seems to disagree. On arrival, they had no idea about my booking and lacked interest in trying to find it. Instead, they proposed booking another room for $400/night. 30 minutes later, I was allowed in the room while they continued to search for my reservation. Instead of an on-site restaurant, they will begrudgingly order you food from local places. A basic pasta arrived ninety minutes later that was truly inedible. They lied about the price of the food and then the receptionist demanded a tip for herself. The two times I went to the front desk, it was unattended and took 10+ minutes to summon someone. The room itself wasn’t even that nice. While spaceuse, the window was tiny, the toilet ran constantly, and the bathroom flooded. There aren’t many options in Kumasi, but I strongly suggest you save your money and don’t stay here!