Excellent

Excellent

It was a great experience! Comfortable, stylish and in a perfect location.

It was a great experience! Comfortable, stylish and in a perfect location.

The service was exceptional, the room was immaculate. Ideal for visiting Nurnberg.

The service was exceptional, the room was immaculate. Ideal for visiting Nurnberg.

The Air conditioning was not working. We did not have a good sleep. After informing also no response.

The Air conditioning was not working. We did not have a good sleep. After informing also no response.

Great

Great

Alarms went off twice in the middle of the night, forcing us to evacuate and stand outside in the rain. This may not have been the property's fault, but staff did not communicate with us at all about what was going on during the issues or after the fact. In fact, our only indicator that it was safe to reenter was the departure of the fire truck. Staff was not at all apologetic after the fact, either. I would love to come back to Nürnberg to see the things we missed due to the missed sleep, but will definitely avoid this property.

Alarms went off twice in the middle of the night, forcing us to evacuate and stand outside in the rain. This may not have been the property's fault, but staff did not communicate with us at all about what was going on during the issues or after the fact. In fact, our only indicator that it was safe to reenter was the departure of the fire truck. Staff was not at all apologetic after the fact, either. I would love to come back to Nürnberg to see the things we missed due to the missed sleep, but will definitely avoid this property.

Beautiful hotel in a great location, however there is no parking (parking is in the main train station). The staff were friendly and helpful, spoke English very well. Sadly the restaurant was non existent which was an inconvenience for us.. but is local enough to find alternatives. The room itself was nice, however was in the roof so the ceiling was low and on an angle which was awkward for my 6ft5 husband. But overall it was good, just lacking those minor parts for the 5th star.

Beautiful hotel in a great location, however there is no parking (parking is in the main train station). The staff were friendly and helpful, spoke English very well. Sadly the restaurant was non existent which was an inconvenience for us.. but is local enough to find alternatives. The room itself was nice, however was in the roof so the ceiling was low and on an angle which was awkward for my 6ft5 husband. But overall it was good, just lacking those minor parts for the 5th star.

Great location a two minute walk from the main station

Great location a two minute walk from the main station

Amazing the hotel is very well located and the staff and management awesome. There is no mistake being there.

Amazing the hotel is very well located and the staff and management awesome. There is no mistake being there.

Great location and convenient parking in a lot across the street. The breakfast buffet was very good. Shops, restaurants are right aroubd the corner.

Great location and convenient parking in a lot across the street. The breakfast buffet was very good. Shops, restaurants are right aroubd the corner.

The staff and rooms were nice. The breakfast was good. The workout room and sauna were excellent.

The staff and rooms were nice. The breakfast was good. The workout room and sauna were excellent.

N/A

N/A

The air conditioner button is out of order but it is cold enough in this hot summer. The ground (mat) is dirty. It is located opposite to Nürnberg hbf. And it is easy to reach to sighseeing spots.

The confirmed room was not assigned. The staff at the front desk got the wrong reservation information. The VIP benefits were not followed at all. She even didn't know this system. Even paid full at the check-in, the staff requested to pay again at the checkout. The front desk staffs services were totally unprofessional.

The confirmed room was not assigned. The staff at the front desk got the wrong reservation information. The VIP benefits were not followed at all. She even didn't know this system. Even paid full at the check-in, the staff requested to pay again at the checkout. The front desk staffs services were totally unprofessional.

The air conditioner button is out of order but it is cold enough in this hot summer. The ground (mat) is dirty. It is located opposite to Nürnberg hbf. And it is easy to reach to sighseeing spots.

Staff was very friendly & accommodating.

Staff was very friendly & accommodating.

Great location for tourists. Free coffee refills at breakfast for Americans.

Great location for tourists. Free coffee refills at breakfast for Americans.