OK room, but not very clean and we had problem with the air conditioner, making the room very cold, even though we talked with the reception.

OK room, but not very clean and we had problem with the air conditioner, making the room very cold, even though we talked with the reception.

Very surprised that this hotel is a 5*. WiFi and tv didn’t work as soon as I got there, mini fridge and rainfall shower didn’t work. No room service and when I went to breakfast this was very mediocre for 20 euros. Meat was cold and no eggs were left. Very very poor not impressed.

The property is a 5 star Hotel but the 5 star were given many years ago. The room had a horrible smell coming from the bathroom (probably the shower trap was missing) so it smell like sewer. The hotel does not offer in house laundry and the outside laundry service takes 3 days. Most of The furniture in the room is broken and when I asked for a better chair it was an issue. The manager told me it was the guest responsibility to inform the hotel of anything wrong because they don’t inspect rooms. Definitely the last time I will be staying there ….. plenty of other hotels around

Very surprised that this hotel is a 5*. WiFi and tv didn’t work as soon as I got there, mini fridge and rainfall shower didn’t work. No room service and when I went to breakfast this was very mediocre for 20 euros. Meat was cold and no eggs were left. Very very poor not impressed.

The property is a 5 star Hotel but the 5 star were given many years ago. The room had a horrible smell coming from the bathroom (probably the shower trap was missing) so it smell like sewer. The hotel does not offer in house laundry and the outside laundry service takes 3 days. Most of The furniture in the room is broken and when I asked for a better chair it was an issue. The manager told me it was the guest responsibility to inform the hotel of anything wrong because they don’t inspect rooms. Definitely the last time I will be staying there ….. plenty of other hotels around

This property is in a good location if you are going to rhe tower, and overall is nice. The problem with it is with maintenance. Things that are so obvious that the management must be ignoring it intentionally. Custains torn and falling off the windows. Air-conditioning controls not working. Entry door locks not working properly and nobes falling off. Outside entry light missing or not working at most every room. Backside of building needs painting. Grass needs mowing. This could be a nice place to stay.

Hotel service was a really good, but hotel itself was a little bit bad condition. Balcony doors doesn't work correctly etc.

Hotel service was a really good, but hotel itself was a little bit bad condition. Balcony doors doesn't work correctly etc.

I am writing to express my extreme dissatisfaction with the experience I had at your establishment, Pizza Tower Plaza, during my stay on [date of stay]. I had booked a room at your hotel based on the positive feedback I found online, which I now believe may have been misleading. Upon arriving, I immediately noticed that the air conditioning in my room was not functioning properly. Despite reporting this issue to the front desk multiple times throughout the night, I received no resolution. Instead, I was repeatedly told that the problem was being addressed, yet no action was taken. When I inquired again the next morning, I was informed that the air conditioning system was not working at all, something the staff was aware of from the beginning. I am deeply frustrated and disappointed with the level of service I received. Not only did I have an uncomfortable and sleepless night due to the high temperature, but I also feel that I was deceived about the condition of the facilities. I paid $220 plus cost of frustration on my stay, expecting a certain standard of comfort and service, which was clearly not met. Given the circumstances, I am requesting a full refund of $220. If this issue is not resolved to my satisfaction, I will be compelled to escalate this matter to a consumer forum and share my experience on various social media platforms and review sites. I hope you will take this matter seriously and provide an appropriate resolution. I look forward to your prompt response.

I am writing to express my extreme dissatisfaction with the experience I had at your establishment, Pizza Tower Plaza, during my stay on [date of stay]. I had booked a room at your hotel based on the positive feedback I found online, which I now believe may have been misleading. Upon arriving, I immediately noticed that the air conditioning in my room was not functioning properly. Despite reporting this issue to the front desk multiple times throughout the night, I received no resolution. Instead, I was repeatedly told that the problem was being addressed, yet no action was taken. When I inquired again the next morning, I was informed that the air conditioning system was not working at all, something the staff was aware of from the beginning. I am deeply frustrated and disappointed with the level of service I received. Not only did I have an uncomfortable and sleepless night due to the high temperature, but I also feel that I was deceived about the condition of the facilities. I paid $220 plus cost of frustration on my stay, expecting a certain standard of comfort and service, which was clearly not met. Given the circumstances, I am requesting a full refund of $220. If this issue is not resolved to my satisfaction, I will be compelled to escalate this matter to a consumer forum and share my experience on various social media platforms and review sites. I hope you will take this matter seriously and provide an appropriate resolution. I look forward to your prompt response.

Do not waste your money on the breakfast unless you like buns for breakfast apart from that the food inthe bar excellent only 20 minutes walk from the tower pool lovley i will be stopping there again 6 minutes in a taxi from the airport

Do not waste your money on the breakfast unless you like buns for breakfast apart from that the food inthe bar excellent only 20 minutes walk from the tower pool lovley i will be stopping there again 6 minutes in a taxi from the airport

On face value, this seems a nice hotel. I would have been happy with this stay if it was graded what it was… a 3 star hotel… not 5. The gym was ‘under maintenance’ yet for the entire 2 weeks and not accessible to the public, yet after searching most of the hotel in the most obvious spots for guests to be able to access, there was no gym. There wasn’t even a sign for a gym. The pool space and bar was quaint and was enjoyable to be around. However there was only one vegetarian option on the menu. We did not eat at the restaurant of the evening as the prices were very high for the options and style of restaurant.

On face value, this seems a nice hotel. I would have been happy with this stay if it was graded what it was… a 3 star hotel… not 5. The gym was ‘under maintenance’ yet for the entire 2 weeks and not accessible to the public, yet after searching most of the hotel in the most obvious spots for guests to be able to access, there was no gym. There wasn’t even a sign for a gym. The pool space and bar was quaint and was enjoyable to be around. However there was only one vegetarian option on the menu. We did not eat at the restaurant of the evening as the prices were very high for the options and style of restaurant.

Beautiful hotel, lovely grounds and pool, immaculately kept. Views across to the tower and mountains. Staff very friendly and helpful. A couple of signs of wear are tear in some of the rooms but this in no way diminished our enjoyment. Only downside is that it's about 25 to 30 minutes walk to the tower and shops/restaurants. We loved the holiday and would go back again in a heartbeat.

Reception staff helpful. Arrived at 11:30 but check in not until 15:00. Provided with towels for pool and able to eat lunch in pool bar. Booked standard double which had a bedroom, small dining seating area and bathroom. Minibar but no prices displayed. Restaurant area only open at breakfast, pool bar used during day for snacks with different evening menu. Only had lunch on first day and eve meal on last night. Short walk (15mins) to nearest train station Pisa San Rossore with good links to surrounding area. The previous reviews did concern me but no concerns during my 4 night stay with my daughter.

It's about a twenty minute walk from the tower. They have a nice large pool and the grounds are beautiful.

It's about a twenty minute walk from the tower. They have a nice large pool and the grounds are beautiful.

Reception staff helpful. Arrived at 11:30 but check in not until 15:00. Provided with towels for pool and able to eat lunch in pool bar. Booked standard double which had a bedroom, small dining seating area and bathroom. Minibar but no prices displayed. Restaurant area only open at breakfast, pool bar used during day for snacks with different evening menu. Only had lunch on first day and eve meal on last night. Short walk (15mins) to nearest train station Pisa San Rossore with good links to surrounding area. The previous reviews did concern me but no concerns during my 4 night stay with my daughter.

Lovely hotel and ideal location for Pisa snd seeing other places. 30 mins to Lucca, 30mins to Forte dei Marmi, train to Florence. Great that it had a pool as was very hot. Hotel a bit tired in places, paint work etc but all in all would stay again.

Lovely hotel and ideal location for Pisa snd seeing other places. 30 mins to Lucca, 30mins to Forte dei Marmi, train to Florence. Great that it had a pool as was very hot. Hotel a bit tired in places, paint work etc but all in all would stay again.

Every thing is fantastic and worth every single cent you spend.

Every thing is fantastic and worth every single cent you spend.

Lovely hotel, a little walk into central Pisa but easy enough to do. Gym wasn’t available even though it said it was.

Lovely hotel, a little walk into central Pisa but easy enough to do. Gym wasn’t available even though it said it was.

The service was good. The rooms need to work.

The service was good. The rooms need to work.

Really nice hotel close to centre of Pisa.

Lovely property, room was very spacious, kids loved the pool.

Lovely property, room was very spacious, kids loved the pool.

We had booked 3 family rooms. Upon arrival 2 of them were upgraded to junior suites, and all 3 rooms were of nice sizes, clean and tidy. The staff was helpful and very nice to us through the whole stay. The hotel has some signs that it needs some upgrades here and there. But all in all we liked the hotel, rooms, staff, food and pool area. Would definitely consider to come back on another occation.