Good service by the staff.

Good service by the staff.

Great value stay at this once state of the art 1930s hotel. Full of old world charm, white cotton sheets, surprised they were not starched. Huge bedrooms and with a bath. Big breakfast in the period dining room. Ideally situated and next door to the Grand Hotel with more opulence.

Great value stay at this once state of the art 1930s hotel. Full of old world charm, white cotton sheets, surprised they were not starched. Huge bedrooms and with a bath. Big breakfast in the period dining room. Ideally situated and next door to the Grand Hotel with more opulence.

The hotel has some nice features but there were several housekeeping issues over the functioning of the bedroom and bathroom and the service at breakfast wasn't very attentive.

The hotel has some nice features but there were several housekeeping issues over the functioning of the bedroom and bathroom and the service at breakfast wasn't very attentive.

Cosy colonial style hotel, nice people, great bar! Food is good and prepared with care and consideration.

Cosy colonial style hotel, nice people, great bar! Food is good and prepared with care and consideration.

Had a 1 night stay. Unfortunately I have to mark it down due to the state of the bathroom. It was disgusting, dirty, damp and needs a huge make over. If they fix this then I would give the hotel an awesome rating. Hotel is very close to the Grand Hotel and walking distance to the city centre. The rest of the hotel itself is nice, the lobby and bar is really cool with old English furniture. The staff are also very friendly and helpful. Breakfast has a good selection.

Had a 1 night stay. Unfortunately I have to mark it down due to the state of the bathroom. It was disgusting, dirty, damp and needs a huge make over. If they fix this then I would give the hotel an awesome rating. Hotel is very close to the Grand Hotel and walking distance to the city centre. The rest of the hotel itself is nice, the lobby and bar is really cool with old English furniture. The staff are also very friendly and helpful. Breakfast has a good selection.

It’s an outdated place but really friendly staff with some simple upgrades it would be a real contender.

It’s an outdated place but really friendly staff with some simple upgrades it would be a real contender.

Bathroom walls looked mildew. room was damp including bedspreads. Breakfast was boring. Only hotel manager could communicate in English. Staff was friendly. Even at 50% discount the hotel is overpriced.

Bathroom walls looked mildew. room was damp including bedspreads. Breakfast was boring. Only hotel manager could communicate in English. Staff was friendly. Even at 50% discount the hotel is overpriced.

Great place; exceptional service; excellent staff; super breakfast. The staff was incredibly helpful from getting me a cab to helping me with broken zippers on my bag. Really great people in an non-ironic English countryside environment.

Great place; exceptional service; excellent staff; super breakfast. The staff was incredibly helpful from getting me a cab to helping me with broken zippers on my bag. Really great people in an non-ironic English countryside environment.

Well extremely cold, not clean awful staff and shocking breakfast absolutely terrible will never recommend don't be fooled by pictures on sights. It was the worse hotel needs to be pulled down and built again

Well extremely cold, not clean awful staff and shocking breakfast absolutely terrible will never recommend don't be fooled by pictures on sights. It was the worse hotel needs to be pulled down and built again

The room was a good size. The staff service was great. The TV did have some cable channels but did not subscribe to most of the English ones. The bathroom was in need to. Upgrade as quite musty and worn and torn. The hotel was in a good location. Wifi only worked in common areas. We did notice that if we booked a tuk tuk or driver from the hotel it would cost more as the drivers would assume we had more money so we would flag them from the street .

The room was a good size. The staff service was great. The TV did have some cable channels but did not subscribe to most of the English ones. The bathroom was in need to. Upgrade as quite musty and worn and torn. The hotel was in a good location. Wifi only worked in common areas. We did notice that if we booked a tuk tuk or driver from the hotel it would cost more as the drivers would assume we had more money so we would flag them from the street .

The hotel is in an excellent location for exploring Nuwara Eliya. It is a lovely old building with tonnes of character. In particular the foyer and pub downstairs were delightful. However it was a great shame that the service did not live up to the environment. We were kept waiting a long time when we arrived despite it being quite late. We were given a standard room even though we had booked a superior room. There were no towels in the room and when we requested them it took a very long time and another request before they arrived. This was then repeated the following day after the room had been cleaned. Having stayed at a number of other places in Sri Lanka this hotel had poor service in comparison.

The hotel is in an excellent location for exploring Nuwara Eliya. It is a lovely old building with tonnes of character. In particular the foyer and pub downstairs were delightful. However it was a great shame that the service did not live up to the environment. We were kept waiting a long time when we arrived despite it being quite late. We were given a standard room even though we had booked a superior room. There were no towels in the room and when we requested them it took a very long time and another request before they arrived. This was then repeated the following day after the room had been cleaned. Having stayed at a number of other places in Sri Lanka this hotel had poor service in comparison.