Smooth check in despite past mid night

They did lose our room key, and tried to charge us $300 for a replacement. They stated that there was no way their housekeeping would have missed it and that they checked "many many times." We were hung up on twice and told "I am not dealing with you anymore." However, we decided to call the following day and insist on another room check... they found the key. The whole situation left a really bad taste in my mouth and the stress of the situation put a damper on the rest of our trip. Roomwise it wasn't bad. Kind of what we expected. Beds were hard but the room was clean and the rate wasn't bad. After this experience though I would tell everybody to take pictures of the room when you leave, and return the key to the front because this whole ordeal was just shady. 😬

They did lose our room key, and tried to charge us $300 for a replacement. They stated that there was no way their housekeeping would have missed it and that they checked "many many times." We were hung up on twice and told "I am not dealing with you anymore." However, we decided to call the following day and insist on another room check... they found the key. The whole situation left a really bad taste in my mouth and the stress of the situation put a damper on the rest of our trip. Roomwise it wasn't bad. Kind of what we expected. Beds were hard but the room was clean and the rate wasn't bad. After this experience though I would tell everybody to take pictures of the room when you leave, and return the key to the front because this whole ordeal was just shady. 😬

We were not able to attend due to illness. When I called the day before to advise they said they were charging me regardless. In this day and age that is unacceptable. The did not even ask me for a reason. Terrible service.

We were not able to attend due to illness. When I called the day before to advise they said they were charging me regardless. In this day and age that is unacceptable. The did not even ask me for a reason. Terrible service.

It eas in very poor condition but clean

A little bit away from Port Hardy centre, though it is very quiet and easy to access.

It eas in very poor condition but clean

A little bit away from Port Hardy centre, though it is very quiet and easy to access.

Safe, quiet, slightly dated. Overall a good spot for access to Port Hardy and Fort Rupert

Safe, quiet, slightly dated. Overall a good spot for access to Port Hardy and Fort Rupert

Helpful staff.

Helpful staff.

The bathroom door would not stay close, so no privacy. Bathroom mirror very poor. There was no security lock on the outside door. We expected a kitchen but only 1 hotplate & small fridge. We booked for 2 nights, left after 1 night. On the plus side the towels & sheets were all clean & new.

The bathroom door would not stay close, so no privacy. Bathroom mirror very poor. There was no security lock on the outside door. We expected a kitchen but only 1 hotplate & small fridge. We booked for 2 nights, left after 1 night. On the plus side the towels & sheets were all clean & new.

Nothing special at this place and hard to find in the dark

Nothing special at this place and hard to find in the dark

Nice place to stop for an evening. Surrounded by nature

Nice place to stop for an evening. Surrounded by nature

Just a good stay in port hardy if you need a kitchen

Just a good stay in port hardy if you need a kitchen

The unit we were given was around a dark corner and felt isolated. The windows did not have locks. One was missing a screen. It did not feel safe. If i had arrived alone i would have been too scared to stay. All was fine and there were no intruders, but the room was not secure and women traveling alone should be aware that they too may be concerned.

The unit we were given was around a dark corner and felt isolated. The windows did not have locks. One was missing a screen. It did not feel safe. If i had arrived alone i would have been too scared to stay. All was fine and there were no intruders, but the room was not secure and women traveling alone should be aware that they too may be concerned.

Close to ferry.

Close to ferry.

Upstairs, end of porch, overlook road and garden.

Upstairs, end of porch, overlook road and garden.

Was there for 1 night before hiking the Cape Scott Trail. Not bad for 2-star. Would stay there again. Manager was very nice. Room was spacious. Had all the basic needs.

Was there for 1 night before hiking the Cape Scott Trail. Not bad for 2-star. Would stay there again. Manager was very nice. Room was spacious. Had all the basic needs.

Room smelled terrible Bathroom floor and ceiling dirty Very friendly person at check in. Ok to sleep before the ferry but not worth$250

Room smelled terrible Bathroom floor and ceiling dirty Very friendly person at check in. Ok to sleep before the ferry but not worth$250

Very clean and friendly staff