This was horrible. They took our money, and put us in the waterfront room we paid for around 6PM. We left for 2 hours and there was an outdoor party with bad noise masquerading as music going on upon our return around 8PM. We asked the hotel staff when it would end and they said at 1 PM. We told them this was unacceptable. They then offered to either refund our money and leave or take a substandard room that we found out had no hot water. We took the room as we had no place else to go. And to add injury to insult, they offered us overvalued services in exchange, when they should have been offering us a partial refund. And they blamed Hotels.com for their refusal to offer a refund, stating that We paid a premium for the room and got far less. I am filing a complaint with Hotels.com. We should have been offered a partial refund. You should be wary of lodging with them.

This was horrible. They took our money, and put us in the waterfront room we paid for around 6PM. We left for 2 hours and there was an outdoor party with bad noise masquerading as music going on upon our return around 8PM. We asked the hotel staff when it would end and they said at 1 PM. We told them this was unacceptable. They then offered to either refund our money and leave or take a substandard room that we found out had no hot water. We took the room as we had no place else to go. And to add injury to insult, they offered us overvalued services in exchange, when they should have been offering us a partial refund. And they blamed Hotels.com for their refusal to offer a refund, stating that We paid a premium for the room and got far less. I am filing a complaint with Hotels.com. We should have been offered a partial refund. You should be wary of lodging with them.

Such a cute hotel, nice and quiet area. Good amenities, the staff are friendly and welcoming

Such a cute hotel, nice and quiet area. Good amenities, the staff are friendly and welcoming

I wouldn’t recommend this place to anyone ever. It wasn’t ready despite showing up well after check in. No water or brown water coming out of showers and sink on our second day with No one to be able to contact because there was no front desk staff after 4 pm this place is expensive and terrible bad in all aspects, cleanliness, customer service, convenience, and overall experience. Our family trip Was ruined.

I wouldn’t recommend this place to anyone ever. It wasn’t ready despite showing up well after check in. No water or brown water coming out of showers and sink on our second day with No one to be able to contact because there was no front desk staff after 4 pm this place is expensive and terrible bad in all aspects, cleanliness, customer service, convenience, and overall experience. Our family trip Was ruined.

We love the view, the serenity of the place, and the staff were all very nice. Can't wait to go again!

We love the view, the serenity of the place, and the staff were all very nice. Can't wait to go again!