WiFi is only available in the bar or pool area, not in room. Weak WiFi reception whenever it was available. Long wait time (2 hours) for dinner although reservation was made. You are required to make a dinner reservation however there was no availability to even make a reservation in advance as all restaurants were completely reserved. Housekeeping cleaning was incredibly poor. Trash was not taken out for days, small bugs crawling everywhere, same unclean sheets were being used to make the bed even though requested for new clean sheets. TV cable and phone service stopped working. There is an extra charge for pool/beach towels even with all inclusive. Overall a poor experience and one of the worst hotels I’ve ever stayed at.

WiFi is only available in the bar or pool area, not in room. Weak WiFi reception whenever it was available. Long wait time (2 hours) for dinner although reservation was made. You are required to make a dinner reservation however there was no availability to even make a reservation in advance as all restaurants were completely reserved. Housekeeping cleaning was incredibly poor. Trash was not taken out for days, small bugs crawling everywhere, same unclean sheets were being used to make the bed even though requested for new clean sheets. TV cable and phone service stopped working. There is an extra charge for pool/beach towels even with all inclusive. Overall a poor experience and one of the worst hotels I’ve ever stayed at.

The layout, scenery, the food and drinks were all good.

The layout, scenery, the food and drinks were all good.

The hotel gives breakfast, lunch and dinner which is amazing

The hotel gives breakfast, lunch and dinner which is amazing

Food was good but not great and the staff (with a few exceptions) weren't the friendliest. They weren't rude but some had a demeanor like they didn't want to be there or you were putting them out. The WiFi was terrible.

Food was good but not great and the staff (with a few exceptions) weren't the friendliest. They weren't rude but some had a demeanor like they didn't want to be there or you were putting them out. The WiFi was terrible.

Apartments nice with a kitchen (although no kitchenware available, except a few glasses). The beach is nice but rocky. Food is acceptable, but not exceptional.

Apartments nice with a kitchen (although no kitchenware available, except a few glasses). The beach is nice but rocky. Food is acceptable, but not exceptional.

- Ineffective cleaning, having found tables and shelves in the housing unit with layer of dust and areas to be cleaned under furniture; - Poor comfort, given that the beds were not ready for the coolest weather felt during our stay and one of the rooms had no AC unit; - Facilities not according to the advertised category of the hotel unit given the poor maintenance and already evident aging of the structure, without the existence of, for example, a full body mirror, in room tea and coffee facilities, and the existence of sheets with holes; - Employees, most of them cordial but not very active in customer service, and most of the times disorganized and with evident lack of training; - Low quality-price ratio, with the clear intention to show variety in detriment of quality, both in the quality of materials and spaces, and in its aesthetic treatment, and in the food and beverages available, where imported canned goods have almost taken over the place of fresh and local products, not to mention drinks included in the concept with indescribable quality; - Free Wi-Fi extremely unstable and unavailable for long periods; - Food in a 5* hotel cannot contain canned fruit, unnatural juices, industrial pastries, poor selection of bread and wines, table paths in poor condition and not replaced after each use, poorly cleaned tables with vestiges of food remains from previous users, dirty floors and impossible to sanitize (for example in dining rooms with floorboards with interstice slits)

- Ineffective cleaning, having found tables and shelves in the housing unit with layer of dust and areas to be cleaned under furniture; - Poor comfort, given that the beds were not ready for the coolest weather felt during our stay and one of the rooms had no AC unit; - Facilities not according to the advertised category of the hotel unit given the poor maintenance and already evident aging of the structure, without the existence of, for example, a full body mirror, in room tea and coffee facilities, and the existence of sheets with holes; - Employees, most of them cordial but not very active in customer service, and most of the times disorganized and with evident lack of training; - Low quality-price ratio, with the clear intention to show variety in detriment of quality, both in the quality of materials and spaces, and in its aesthetic treatment, and in the food and beverages available, where imported canned goods have almost taken over the place of fresh and local products, not to mention drinks included in the concept with indescribable quality; - Free Wi-Fi extremely unstable and unavailable for long periods; - Food in a 5* hotel cannot contain canned fruit, unnatural juices, industrial pastries, poor selection of bread and wines, table paths in poor condition and not replaced after each use, poorly cleaned tables with vestiges of food remains from previous users, dirty floors and impossible to sanitize (for example in dining rooms with floorboards with interstice slits)

Nice hotel, very calm. Rooms are very big, had a 4 pax room for myself.

Nice hotel, very calm. Rooms are very big, had a 4 pax room for myself.

Nice property. Nice Beach. Nice pools. Horrible service especially in the restaurants. Very average food. They need to get their act together. No wi-fi in the room unless you pay extra for the levels service (40 euros per person per day). This is do not disclosed when you book.

Nice property. Nice Beach. Nice pools. Horrible service especially in the restaurants. Very average food. They need to get their act together. No wi-fi in the room unless you pay extra for the levels service (40 euros per person per day). This is do not disclosed when you book.

We were comfortable and happy and you couldn't ask for a better setting. Beach not crowded and lovely. Water incredibly beautiful. Grounds are well cared for. Drinks are good - much better than most all-inclusiveness. Food so-so. We would return!

We were comfortable and happy and you couldn't ask for a better setting. Beach not crowded and lovely. Water incredibly beautiful. Grounds are well cared for. Drinks are good - much better than most all-inclusiveness. Food so-so. We would return!

wifi cover was poor, many mosquitos. Food was very varied. There are not enough beds by pool or beach for the hundreds of guests and people try to park towel on bed for the entire day. The beach is perfect sand but rocks do not permit entry into the water. A charter flights all inclusive crowd with. The free alcohol is of poor unbranded quality. Staff are exceptionally nice and hard working and kitchen does an effort to vary food.

wifi cover was poor, many mosquitos. Food was very varied. There are not enough beds by pool or beach for the hundreds of guests and people try to park towel on bed for the entire day. The beach is perfect sand but rocks do not permit entry into the water. A charter flights all inclusive crowd with. The free alcohol is of poor unbranded quality. Staff are exceptionally nice and hard working and kitchen does an effort to vary food.

seaside resaurant GRILLO and pool Restaurant WATERSIDE are nice with good Ambiente and Service. Main Restaurant is too packed and loud

seaside resaurant GRILLO and pool Restaurant WATERSIDE are nice with good Ambiente and Service. Main Restaurant is too packed and loud

No wifi in the room just in common areas Gym if you can call it gym machines old and broken Underpands hanging in a try in front of our window Food not nice We will not repeat

No wifi in the room just in common areas Gym if you can call it gym machines old and broken Underpands hanging in a try in front of our window Food not nice We will not repeat

The lobby was outstanding and the rooms were huge. I was quite impressed overall with everything. If I had to pick something to complain about, it would be the lack of wifi in the rooms.

The lobby was outstanding and the rooms were huge. I was quite impressed overall with everything. If I had to pick something to complain about, it would be the lack of wifi in the rooms.

Very good. Food is ok but could be of greater quality.

Very good. Food is ok but could be of greater quality.

Courteous and friendly staff. Good traditional Cape Verdean dinner on Sunday evening. We found the buffet style dinners at the Spice restaurant better than the other inclusive restaurant options.

Courteous and friendly staff. Good traditional Cape Verdean dinner on Sunday evening. We found the buffet style dinners at the Spice restaurant better than the other inclusive restaurant options.

We enjoyed our stay

We enjoyed our stay