There were a few things that stood out and led us to give this place an average rating. Firstly, my wife and I were unaware of the distinction between preferred clients and regular clients. This differentiation meant that certain amenities, such as premium liquor like Don Julio, were only available to preferred clients. At other all-inclusive resorts we've visited, we never encountered restrictions on the types of drinks we could order. Another disappointing incident involved the room service staff. When restocking our refrigerator with snacks and drinks, I requested Pringles chips but was told they were only for preferred clients. It seemed excessive to make such a distinction over chips. On a positive note, the dinner staff at the restaurants were quite attentive, and the food was good, though not excellent. I also wanted to mention that not all the staff were equally friendly. While some were very welcoming, others didn't even say hello. While it doesn't bother me personally if people in general don't greet me, but I believe it's important for the staff to make every guest feel welcome.

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Very quiet and great customer service

Very quiet and great customer service

The property is nice, it needs some up dating. Customer service was not good at all people at front desk were very unprofessional and with other agencies for timeshare working in the same area was a mess. The hotel does not have ATM machine for customers to use. But they offer you to help you with extra charges on top of other charges. Restaurants food was very bad except the japonés. If everything is included why to change extra money to be at front of the shows they offer? The waiters were horrible and there service was to be standing on the side of the tables that you had to pay extra mean while the people behind those tables had to wait or stand up to get water or utensils because they pretend to be busy. I will not recommend this please as 5 stars because the most 2 1/2 stars hope they really change that because it seems it’s been like this for a while. never saw someone incharge at front desk. We had to check in and out on The other side were gold member do but still was bad to see the front desk employees busy on their cellphones.

The property is nice, it needs some up dating. Customer service was not good at all people at front desk were very unprofessional and with other agencies for timeshare working in the same area was a mess. The hotel does not have ATM machine for customers to use. But they offer you to help you with extra charges on top of other charges. Restaurants food was very bad except the japonés. If everything is included why to change extra money to be at front of the shows they offer? The waiters were horrible and there service was to be standing on the side of the tables that you had to pay extra mean while the people behind those tables had to wait or stand up to get water or utensils because they pretend to be busy. I will not recommend this please as 5 stars because the most 2 1/2 stars hope they really change that because it seems it’s been like this for a while. never saw someone incharge at front desk. We had to check in and out on The other side were gold member do but still was bad to see the front desk employees busy on their cellphones.

The staff could not have been better: happy, fun, and would bend over backwards to make sure you got what you wanted. Huatulco is also safe and not supper touristy. You can safely explore close by towns with a cheap ($10) cab ride. Would go back 100 times in a row if it was a little easier to fly into.

This was a nice property that needs some tlc. The food is so so Italian restaurant was the best!

This was a nice property that needs some tlc. The food is so so Italian restaurant was the best!

The staff could not have been better: happy, fun, and would bend over backwards to make sure you got what you wanted. Huatulco is also safe and not supper touristy. You can safely explore close by towns with a cheap ($10) cab ride. Would go back 100 times in a row if it was a little easier to fly into.

This hotel was beautiful and well kept.

Property is not like any other Secrets I e stayed at before. Menu choices were horrible and food was not was horrible. Need to be updated. Overall I give this Secrets a 3

Property is not like any other Secrets I e stayed at before. Menu choices were horrible and food was not was horrible. Need to be updated. Overall I give this Secrets a 3

This hotel was beautiful and well kept.

I would stay again in this place

I would stay again in this place

From the moment we arrived to when we left, we were treated like royalty. The staff was exceptional, always greeted and kind. The views are amazing, the vibes were chill. Good if you want to relax, all adults no kids which for us was great. They have Dreams down the road which is for families. We came to relax so it was awesome for us. Recommend Secrets if you’re there to have a more intimate time with your significant other.

From the moment we arrived to when we left, we were treated like royalty. The staff was exceptional, always greeted and kind. The views are amazing, the vibes were chill. Good if you want to relax, all adults no kids which for us was great. They have Dreams down the road which is for families. We came to relax so it was awesome for us. Recommend Secrets if you’re there to have a more intimate time with your significant other.

Wonderful room (big, luxurious, great shower and jacuzzi tub), exceptional and helpful service everywhere we went, beautiful location. The couples massage was incredible, and very reasonably priced. Food was good to very good, drinks were great.

Wonderful room (big, luxurious, great shower and jacuzzi tub), exceptional and helpful service everywhere we went, beautiful location. The couples massage was incredible, and very reasonably priced. Food was good to very good, drinks were great.

Not impressed with this location. Did not like that we were not allowed to play our own music. Not many activities to do at the resort. This location is more for the older/retired crowd.

Not impressed with this location. Did not like that we were not allowed to play our own music. Not many activities to do at the resort. This location is more for the older/retired crowd.

Beautiful view, helpful staff, great food options

Beautiful view, helpful staff, great food options

We had a good time at the end of our trip but we had two issues one it was when we got there it was very late around 9pm we rent a car at the airport and we got the right directions but close to get to the resort it was very dark the sign for the Hotel was very hidden and not enough light to turn to the property it took us awhile to find the resort is not easy to find it at night, I probably recommend more light at the entrance of the resort and second issue was about males have to use a formal shirt for every meal this is the first resort we ever have to change for every meal I will agree for a nice dinner but for breakfast and lunch I think is little bit too much, is vacation and people just want to relax but for us it was back in forward to the room to change. The staff is very helpful, respectful I love the attitude and attention they give us .

We had a good time at the end of our trip but we had two issues one it was when we got there it was very late around 9pm we rent a car at the airport and we got the right directions but close to get to the resort it was very dark the sign for the Hotel was very hidden and not enough light to turn to the property it took us awhile to find the resort is not easy to find it at night, I probably recommend more light at the entrance of the resort and second issue was about males have to use a formal shirt for every meal this is the first resort we ever have to change for every meal I will agree for a nice dinner but for breakfast and lunch I think is little bit too much, is vacation and people just want to relax but for us it was back in forward to the room to change. The staff is very helpful, respectful I love the attitude and attention they give us .

The hotel was nice and provided all the amenities you can need during your stay. The hotel was clean but the room did look like it needed some maintenance. Walls had scuff marks and some of the furniture was worn out. Some things I didn't like were that the hotel seems to only cater to Caucasian Americans/Canadians when it comes to the entertainment and music by the pool. The one thing I really hated about of stay is the constant harassment of the VIP membership service people who harrased us every day about having breakfast with them to explain their hotel membership plans. From the moment we checked into the hotel they sat us down to get us to agree to go to the breakfast. We told them daily that we were not interested. Other than that, the restaurants we ate in had very food food and the hotel staff was very friendly and accomadeting. Overall, the hotel was nice but not sure if I would stay here again.

The hotel was nice and provided all the amenities you can need during your stay. The hotel was clean but the room did look like it needed some maintenance. Walls had scuff marks and some of the furniture was worn out. Some things I didn't like were that the hotel seems to only cater to Caucasian Americans/Canadians when it comes to the entertainment and music by the pool. The one thing I really hated about of stay is the constant harassment of the VIP membership service people who harrased us every day about having breakfast with them to explain their hotel membership plans. From the moment we checked into the hotel they sat us down to get us to agree to go to the breakfast. We told them daily that we were not interested. Other than that, the restaurants we ate in had very food food and the hotel staff was very friendly and accomadeting. Overall, the hotel was nice but not sure if I would stay here again.

Enjoyed our first trip to Huatulco Mexico, our room was cleaned couple times a day, we did have a little light switch we could turn on if we choose not to. They did a turn down service every night which threw me off at first but I really enjoyed having everything tidied. Abraham welcomed us our first day & everyday would ask how everything was & if we needed any help. He helped us book a 7 bay tour & waterfall tour. we enjoyed both of those however next time we are going to leave a day in between as it definitely tired us out but definitely worth it! He also gave us advice on where we should go for shopping and always found us a cab fairly quickly! We couldn’t get our safe working but they got it changed out for us with no problems. There were a few options for restaurants right on the resort as well as daily buffets so lots of options. Our favourite restaurant was Spice (Pan-Asian Fusion Restaurant), the food was absolutely delicious! We also learnt there is a secret cabinet in the room for the concierge to put room service in or to take dirty dishes without them having to come into your room. (This door can be locked from the inside so you only unlock it when you ordered something or when you have asked them to come grab your dishes, don’t worry) All in all it was a nice relaxing vacation for the most part we just needed to plan our tours a little further apart from one another but this was our first time so that was our mistake. It’s hot and humid but I enjoy heat

Enjoyed our first trip to Huatulco Mexico, our room was cleaned couple times a day, we did have a little light switch we could turn on if we choose not to. They did a turn down service every night which threw me off at first but I really enjoyed having everything tidied. Abraham welcomed us our first day & everyday would ask how everything was & if we needed any help. He helped us book a 7 bay tour & waterfall tour. we enjoyed both of those however next time we are going to leave a day in between as it definitely tired us out but definitely worth it! He also gave us advice on where we should go for shopping and always found us a cab fairly quickly! We couldn’t get our safe working but they got it changed out for us with no problems. There were a few options for restaurants right on the resort as well as daily buffets so lots of options. Our favourite restaurant was Spice (Pan-Asian Fusion Restaurant), the food was absolutely delicious! We also learnt there is a secret cabinet in the room for the concierge to put room service in or to take dirty dishes without them having to come into your room. (This door can be locked from the inside so you only unlock it when you ordered something or when you have asked them to come grab your dishes, don’t worry) All in all it was a nice relaxing vacation for the most part we just needed to plan our tours a little further apart from one another but this was our first time so that was our mistake. It’s hot and humid but I enjoy heat

The place and service were very good but, the food and drinks were not what we expected.

The place and service were very good but, the food and drinks were not what we expected.