Rooms were clean, comfortable, modern, and quiet. I wish they offered more gluten-free items at breakfast.

I am handicapped and had a handicapped room. The bathroom had a walk-in shower. The curtain was to short and sprayed water all over the bathroom floor. I was trying to walk out and fell on the floor. I did not receive any injuries but my son had to drag me out of the bathroom because I couldn’t stand up with all the water on the floor. He pulled me to the carpet area so I could get some traction to stand up. I had to change my underwear because they were soaked. I reported this to the front desk.

I am handicapped and had a handicapped room. The bathroom had a walk-in shower. The curtain was to short and sprayed water all over the bathroom floor. I was trying to walk out and fell on the floor. I did not receive any injuries but my son had to drag me out of the bathroom because I couldn’t stand up with all the water on the floor. He pulled me to the carpet area so I could get some traction to stand up. I had to change my underwear because they were soaked. I reported this to the front desk.

Stood in line to check in for over 1hr- lady was only waiting on 1 person!- & i finally just left. I did Not stay here

Clean

Stood in line to check in for over 1hr- lady was only waiting on 1 person!- & i finally just left. I did Not stay here

Clean

Great

Great

Great place to stay, will be our new “go to” in Madison.

We arrived later than we would have liked however when arriving after checking in with a sleeping 18 month old in arms and a tired 5 year old I walked in to our suite to find a large dead bug in the floor. I'm far from rude. I tried to use in room phone to call the front desk 3 times unsuccessfully. so with a sleeping baby in arms and another child went back down stairs and ask for another room after showing the picture to the ones working the desk. I have worked in hotel guest service so I understand its difficult to accommodate sometimes but the older lady was not very friendly about trying to find another room. A gentle man happen to hear what was going on and offered his suite as he was not going to have his family joining him yet. it was VERY polite of him and we thanked him, too. i wouldn't not stay here again and understand everyone is dealing battles outside of work, just woulld have been nice to have been smoother considering the sleeping baby in my arms the entire time.

We arrived later than we would have liked however when arriving after checking in with a sleeping 18 month old in arms and a tired 5 year old I walked in to our suite to find a large dead bug in the floor. I'm far from rude. I tried to use in room phone to call the front desk 3 times unsuccessfully. so with a sleeping baby in arms and another child went back down stairs and ask for another room after showing the picture to the ones working the desk. I have worked in hotel guest service so I understand its difficult to accommodate sometimes but the older lady was not very friendly about trying to find another room. A gentle man happen to hear what was going on and offered his suite as he was not going to have his family joining him yet. it was VERY polite of him and we thanked him, too. i wouldn't not stay here again and understand everyone is dealing battles outside of work, just woulld have been nice to have been smoother considering the sleeping baby in my arms the entire time.

Associate at the desk was great customer service

Associate at the desk was great customer service

Friendly staff at check in and delicious breakfast.

Friendly staff at check in and delicious breakfast.

TV CHANNELS WERE NOT GOOD, EVERYTHING ELSE WAS OK

TV CHANNELS WERE NOT GOOD, EVERYTHING ELSE WAS OK

Stayed 2 days coffee maker in room did not work, we told them and still was not fixed when we left ..

Stayed 2 days coffee maker in room did not work, we told them and still was not fixed when we left ..

Clean

Clean

Very clean and courteous staff

Very clean and courteous staff

The room was wonderful and the shower was spectacular with high water pressure. Disappointed the hot tub was filled in.

The room was wonderful and the shower was spectacular with high water pressure. Disappointed the hot tub was filled in.

Like the new style. Saturday breakfast started too late for us. We want to be on the road by 7 am.

Like the new style. Saturday breakfast started too late for us. We want to be on the road by 7 am.

In town for a volleyball tournament for our daughter and needed a quiet and clean place to stay overnight. Check-in was quick and friendly. Room was very clean and furnished with everything we could need. Sheets were silky smooth and beds were extremely comfortable. Complimentary breakfast was beyond continental with full buffet and pancake machine, coffees, juices… and continually restocked by a kind lady who made sure guest had what they wanted… we were extremely impressed. Hope management reads this to their employees to let them know their effort and hard work is noticed and greatly appreciated.

In town for a volleyball tournament for our daughter and needed a quiet and clean place to stay overnight. Check-in was quick and friendly. Room was very clean and furnished with everything we could need. Sheets were silky smooth and beds were extremely comfortable. Complimentary breakfast was beyond continental with full buffet and pancake machine, coffees, juices… and continually restocked by a kind lady who made sure guest had what they wanted… we were extremely impressed. Hope management reads this to their employees to let them know their effort and hard work is noticed and greatly appreciated.

Very clean

Very clean