One of the best hotels

One of the best hotel experiences we have ever had

One of the best hotel experiences we have ever had

We have just returned from a weeks stay with two young children (4 and 11 months). Overall it was a lovely hotel, very modern and clean with a luxurious feel. We searched for a long time to find a hotel where we didn’t have to compromise on the quality of the hotel in order to have good children’s facilities and this did not disappoint. The hotel has the look and feel of an adults only but has a fab water park and children’s area too. The food was good, we mainly ate in the buffet restaurant but had one meal at the Asian restaurant and one at the Chefs Grill, which were both good. We had a junior suite room, which was a really good size, the only downside was that there was no bath, which was tricky with two young children. I would give the hotel and facilities 5 stars, however the service really did let it down. Staff were friendly but in no way did they go above and beyond to provide 5 star service. In the restaurants you were never asked if you wanted a drink other than when you first sat down and the waiters were generally un attentive. Every day they watched me walk from the buffet with a baby in one arm and a plate in the other and nobody ever offered to help. One waiter in the Asian restaurant was very rude, the wind blew our soy sauce off the table and all over us, he just stood and watched not offering to help. When we then asked for help he left us all standing up while he seated another table, only to return when we had to ask him again to get us some napkins.

We have just returned from a weeks stay with two young children (4 and 11 months). Overall it was a lovely hotel, very modern and clean with a luxurious feel. We searched for a long time to find a hotel where we didn’t have to compromise on the quality of the hotel in order to have good children’s facilities and this did not disappoint. The hotel has the look and feel of an adults only but has a fab water park and children’s area too. The food was good, we mainly ate in the buffet restaurant but had one meal at the Asian restaurant and one at the Chefs Grill, which were both good. We had a junior suite room, which was a really good size, the only downside was that there was no bath, which was tricky with two young children. I would give the hotel and facilities 5 stars, however the service really did let it down. Staff were friendly but in no way did they go above and beyond to provide 5 star service. In the restaurants you were never asked if you wanted a drink other than when you first sat down and the waiters were generally un attentive. Every day they watched me walk from the buffet with a baby in one arm and a plate in the other and nobody ever offered to help. One waiter in the Asian restaurant was very rude, the wind blew our soy sauce off the table and all over us, he just stood and watched not offering to help. When we then asked for help he left us all standing up while he seated another table, only to return when we had to ask him again to get us some napkins.

Amazing resort with good food and super nice staff.

Amazing resort with good food and super nice staff.

We stayed at this hotel for the first time, and it was also our first visit to Crete. Overall, the hotel was good, but there were numerous small issues that made us question certain aspects. For instance, the staff during lunch and dinner seemed overly strict, which detracted from the dining experience. The air conditioning was broken and couldn't cool below 20°C. Although there were four restaurants on site, access was restricted to VIP guests or required appointments, and we were only able to book one restaurant during our six-day stay. Additionally, the loud music at night could be disruptive, sometimes continuing until 10 PM. On the upside, the reception staff were helpful, and the four bars were efficient. The pool was a nice size, accommodating the number of hotel guests well.

We stayed at this hotel for the first time, and it was also our first visit to Crete. Overall, the hotel was good, but there were numerous small issues that made us question certain aspects. For instance, the staff during lunch and dinner seemed overly strict, which detracted from the dining experience. The air conditioning was broken and couldn't cool below 20°C. Although there were four restaurants on site, access was restricted to VIP guests or required appointments, and we were only able to book one restaurant during our six-day stay. Additionally, the loud music at night could be disruptive, sometimes continuing until 10 PM. On the upside, the reception staff were helpful, and the four bars were efficient. The pool was a nice size, accommodating the number of hotel guests well.

We had a great week. It is always a concern the food won’t be good at an all inclusive hotel but this place did not disappoint. The guests are 90% families so as a family it’s a relaxing place to be.

We had a great week. It is always a concern the food won’t be good at an all inclusive hotel but this place did not disappoint. The guests are 90% families so as a family it’s a relaxing place to be.

Property was nice but the only thing which could have been better if it was clearly mentioned that some of the dine options will be closed and will open later in the season.

Property was nice but the only thing which could have been better if it was clearly mentioned that some of the dine options will be closed and will open later in the season.

Just perfect!!!

Just perfect!!!

We’ve stayed here before and it was perfect from start to finish. But this time we were somewhat disappointed. The first three days were perfect but then suddenly the resort started closing fascilities and restaurants one after one because the whole resort was about to shut down on 11/4. That meant that the food court by the pool closed, the dining options became less and you could easily tell in the quality of the food that the options were less and less by the buffet. Very disapponting. If you take full price, you offer full service til the end!

We’ve stayed here before and it was perfect from start to finish. But this time we were somewhat disappointed. The first three days were perfect but then suddenly the resort started closing fascilities and restaurants one after one because the whole resort was about to shut down on 11/4. That meant that the food court by the pool closed, the dining options became less and you could easily tell in the quality of the food that the options were less and less by the buffet. Very disapponting. If you take full price, you offer full service til the end!

Very nice resort

Very nice resort

Amazing holiday! From the food, to the facilities, to the service. Will definitely be back!

Amazing holiday! From the food, to the facilities, to the service. Will definitely be back!

Euphoria Resort is a perfect place where spend your holidays. A new big structure with all inclusive treatment and all the conforts: 5 restaurants with a good selection of food, a fantastic swimming pool and direct access to the sea (not the best beach of the Island in particular for the baby). Only one negative thing: the cleaning of the room is not a five star level.

Euphoria Resort is a perfect place where spend your holidays. A new big structure with all inclusive treatment and all the conforts: 5 restaurants with a good selection of food, a fantastic swimming pool and direct access to the sea (not the best beach of the Island in particular for the baby). Only one negative thing: the cleaning of the room is not a five star level.

The main problem is not enough employees. This makes the service and maintenance poor. For example: the pool waiters and the children's and infants family club opens at 10am cause all of the employee's are in breakfast service

The main problem is not enough employees. This makes the service and maintenance poor. For example: the pool waiters and the children's and infants family club opens at 10am cause all of the employee's are in breakfast service

The service is terrible, the staff is robotic and not empathetic to the guests. Not enough staff members. Weak AC and no one to talk to. The GYM is hot like a sauna, unbearable. In contrast, the facility is terrific, feels brand new and esthetic, though the potential of this property is so much higher, if only the service was even average.

The service is terrible, the staff is robotic and not empathetic to the guests. Not enough staff members. Weak AC and no one to talk to. The GYM is hot like a sauna, unbearable. In contrast, the facility is terrific, feels brand new and esthetic, though the potential of this property is so much higher, if only the service was even average.

Really nice resort. Top class faculties. The swimming pool is simply superb. To top it off, the staff is world class. Very friendly, provide very frequent service and approachable with a smile

Really nice resort. Top class faculties. The swimming pool is simply superb. To top it off, the staff is world class. Very friendly, provide very frequent service and approachable with a smile

Great. Really great. Food excellent. Super clean. Right on the beach.

Great. Really great. Food excellent. Super clean. Right on the beach.

Our family had a wonderful time! The beach was incredibly beautiful and the property is very well maintained. The entire staff, especially Marina, were friendly and helpful. We are counting the days until we go back next year.