Dear Best Western Highbury, I recently stayed at your property from December 4, 2024 to December 7, 2024 in room 312. While I was initially looking forward to a pleasant stay, I am disappointed by several issues that negatively impacted my experience: Non-functional TV: The television in my room did not work, even after a staff member spent over 10 minutes attempting to fix it. This left me without one of the amenities I expected during my stay. Uncomfortable Room Temperature: The room was exceptionally warm, making it difficult to rest or relax comfortably. When I inquired at the reception about lowering the heat, I was informed there was no way to adjust it. Given these inconveniences, I feel the conditions did not align with the level of service promised by your establishment. I kindly request a refund or a partial reimbursement for my stay. I appreciate your attention to this matter and hope to resolve it promptly. Please let me know if you require any further details or documentation. Sincerely, Sonia Yazdi

Hotel was fine for a one night stay, no restaurant for evening food let it down

I was charged on arrival for parking - which was not clear on my booking , however air con was disabled - and not available and not as advertised - therefore I would like a refund as the property was advertised in a misleading manner

Hotel was fine for a one night stay, no restaurant for evening food let it down

I was charged on arrival for parking - which was not clear on my booking , however air con was disabled - and not available and not as advertised - therefore I would like a refund as the property was advertised in a misleading manner

Staff helpful. Room like a sauna even when radiator turned off. There was aircon unit would not switch on. Bath towels really small. Walls really thin you can hear everything. Area not great especially after dark did not feel safe walking to shops after dark as groups of men just hanging around shops and lots of homeless people asking for money constantly.

Staff helpful. Room like a sauna even when radiator turned off. There was aircon unit would not switch on. Bath towels really small. Walls really thin you can hear everything. Area not great especially after dark did not feel safe walking to shops after dark as groups of men just hanging around shops and lots of homeless people asking for money constantly.

The only thing we disliked about the facility was the slippery shower floor. It was so slippery that it felt downright dangerous. Rubber shower floor mats would help.