I checked in, put my bags in the room, and went to see my dad in the ICU at the local hospital. At my return, I came accompanied by my elder mother and my bother who helped her walk. They were coming with me to my room until the next ICU visit, in a couple of hours. The front desk person stopped them, said that they can't go into my room, and also said that I was going to be charged if they go into my room. This rule about visitors is very rude. Nobody explained this rule about visitors when I checked in. Should I have known it in advance, I would not made reservations there. The whole point was to see my dad in the hospital and speak with my family members. I could not stand the fact that they were rude to my 85 year old mom, and my brother, who was assisting her to walk. I checked out immediately. I do not recommend this hotel to anybody. It is the most expensive in the city, and the rudest to deal with.

I checked in, put my bags in the room, and went to see my dad in the ICU at the local hospital. At my return, I came accompanied by my elder mother and my bother who helped her walk. They were coming with me to my room until the next ICU visit, in a couple of hours. The front desk person stopped them, said that they can't go into my room, and also said that I was going to be charged if they go into my room. This rule about visitors is very rude. Nobody explained this rule about visitors when I checked in. Should I have known it in advance, I would not made reservations there. The whole point was to see my dad in the hospital and speak with my family members. I could not stand the fact that they were rude to my 85 year old mom, and my brother, who was assisting her to walk. I checked out immediately. I do not recommend this hotel to anybody. It is the most expensive in the city, and the rudest to deal with.

The worst service from the front desk lobby. 1- I have received only 1 key for my room and I needed to wait for 15min for the front desk to get a permission from the manager in order to have a 2nd key for the room. Seems like they don’t even have enough room keys. 2- I found out that they charged me extra for a coffee that we never used in my bill during the check out. 3- We booked a conference room for our meetings and the staff did not even know how to set up their own quipment in the room for us and we couldn’t use any of their equipment for the entire event. 4- just my check out process took over 20 minutes because the front desk did not know what their doing. Keep that in mind I was the only one in the from and the place was not even busy. I travel for my business all the times to different cities and by far this is the worst service that I ever experienced. By the way, the manager is not even their at all for any feedback or anything. Great hotel but very bad service!

The worst service from the front desk lobby. 1- I have received only 1 key for my room and I needed to wait for 15min for the front desk to get a permission from the manager in order to have a 2nd key for the room. Seems like they don’t even have enough room keys. 2- I found out that they charged me extra for a coffee that we never used in my bill during the check out. 3- We booked a conference room for our meetings and the staff did not even know how to set up their own quipment in the room for us and we couldn’t use any of their equipment for the entire event. 4- just my check out process took over 20 minutes because the front desk did not know what their doing. Keep that in mind I was the only one in the from and the place was not even busy. I travel for my business all the times to different cities and by far this is the worst service that I ever experienced. By the way, the manager is not even their at all for any feedback or anything. Great hotel but very bad service!

Very friendly staff, other than that nothing that will ever get me to stay there again

Very friendly staff, other than that nothing that will ever get me to stay there again

The hotel staff was very friendly. The room was a good size and the air conditioning worked fine. The mini bar was adequately stocked. The room was quiet.

The hotel staff was very friendly. The room was a good size and the air conditioning worked fine. The mini bar was adequately stocked. The room was quiet.

Nice hotel within the mall........worked perfectly.

Nice hotel within the mall........worked perfectly.