I was amazed at how terrible this hotel was. It’s dirty. The front driveway, lobby, hallways, pool area all looked worn and in bad shape. Even the tables in the restaurant had burn marks and stains on them. The walls in the hallways are old and stained. I would not stay at this hotel again! The staff were lovely and very nice to deal with. Thank goodness for that. The restaurant has a terrible menu and the breakfast was only so so. I stayed at another Centara, the Anda Deviand that was amazing this. The Phu Pana was not. It was just in bad shape. Even in the room the waste baskets were rusted and something I wouldn’t even touch. Cheap toilet paper. I always had to go ask for towels. They never left any. Overall I give it a very low score I would never return.

Nice hotel, rooms very clean and maids were excellent as was reception staff. Pool area ok and clean. The only negative is the restaurant, the food is atrociously bad, and the staff are useless. They forget orders and food is cheap rubbish. The breakfast is also terrible, again just cheap rubbish so don't bother including any food when booking here... Otherwise hotel was good.

Nice hotel, rooms very clean and maids were excellent as was reception staff. Pool area ok and clean. The only negative is the restaurant, the food is atrociously bad, and the staff are useless. They forget orders and food is cheap rubbish. The breakfast is also terrible, again just cheap rubbish so don't bother including any food when booking here... Otherwise hotel was good.

Air con wasn’t sufficient enough in my particular room but was great in my friends. Pool area seems poorly designed with the amount of surface water that doesn’t drain away around the beds. Pool bar/restaurant is over priced and would be utilised more if there was fair pricing.

Air con wasn’t sufficient enough in my particular room but was great in my friends. Pool area seems poorly designed with the amount of surface water that doesn’t drain away around the beds. Pool bar/restaurant is over priced and would be utilised more if there was fair pricing.

Nice simple hotel. There was kind staff and very good bed. Love the location.

Nice simple hotel. There was kind staff and very good bed. Love the location.

Nice hotel, but a good walk from Ao Nang Beach. A bit noisy and breakfast could be better.

Nice hotel, but a good walk from Ao Nang Beach. A bit noisy and breakfast could be better.

Nice employees they always greeted us. Pool view rooms have an amazing view. It’s in a quiet area with really good restaurants near by. I would definitely stay again. By far the best hotel I’ve stayed at in Thailand.

Nice employees they always greeted us. Pool view rooms have an amazing view. It’s in a quiet area with really good restaurants near by. I would definitely stay again. By far the best hotel I’ve stayed at in Thailand.

Overall stay was good. The hotel is nicely decorated and the rooms were clean. Our view of the pool and mountains were a nice way to wake-up. We were able to chat with some of the employees who had checked-up on us. Room service ladies were always polite and nice too. The pool area was really nice and they played calming music most of the time. Around 2-5pm, they play loud house music, which could annoy you if you're not into kind of music. Initially, our stay did not start off good. Check-in was confusing. We rented 2 rooms, but the front desk seemed to think we had one and our room was not ready after the 3pm check-in time. We were there at 3:30pm. In addition, we were not provided a key for the lights in the room (there is a key for everything and one for just the electricity), nor pool cards. We were confused when we were asked for pool cards for pool towels. The AC also needed some maintenance, which took a few hours. It looked like the condenser needed water for one and a filter change on the other room. I would say about half the towels that we received were frayed. And the blue pool towels were very worn and had stains. All these issues were eventually addressed and the employees were friendly and professional about it. The issues were stressful at the beginning, but was otherwise we had a good multi-day stay at this chic hotel.

Overall stay was good. The hotel is nicely decorated and the rooms were clean. Our view of the pool and mountains were a nice way to wake-up. We were able to chat with some of the employees who had checked-up on us. Room service ladies were always polite and nice too. The pool area was really nice and they played calming music most of the time. Around 2-5pm, they play loud house music, which could annoy you if you're not into kind of music. Initially, our stay did not start off good. Check-in was confusing. We rented 2 rooms, but the front desk seemed to think we had one and our room was not ready after the 3pm check-in time. We were there at 3:30pm. In addition, we were not provided a key for the lights in the room (there is a key for everything and one for just the electricity), nor pool cards. We were confused when we were asked for pool cards for pool towels. The AC also needed some maintenance, which took a few hours. It looked like the condenser needed water for one and a filter change on the other room. I would say about half the towels that we received were frayed. And the blue pool towels were very worn and had stains. All these issues were eventually addressed and the employees were friendly and professional about it. The issues were stressful at the beginning, but was otherwise we had a good multi-day stay at this chic hotel.

Everything was perfect but the elevator is verry slow

Everything was perfect but the elevator is verry slow

Really disappointing stay - from room and public areas cleanliness to staff showing no understanding or interest. Reception team called my room, waking me up at night to ask to keep it quiet… there was a room below having a party but no one from staff cared enough to check first where the noise is coming from. No apology provided. Lack of professionalism, dirt, bad smell… the list can continue but I think breakfast was the most disappointing. All hot items were always cold and overall their ‘buffet’ was unreasonably limited. You can notice that management is trying to save on anything.

Really disappointing stay - from room and public areas cleanliness to staff showing no understanding or interest. Reception team called my room, waking me up at night to ask to keep it quiet… there was a room below having a party but no one from staff cared enough to check first where the noise is coming from. No apology provided. Lack of professionalism, dirt, bad smell… the list can continue but I think breakfast was the most disappointing. All hot items were always cold and overall their ‘buffet’ was unreasonably limited. You can notice that management is trying to save on anything.

Overall we really enjoyed this propert, it’s clean nice and the staff is helpful and friendly! The food wasn’t anything special but it was good enough. The location wasn’t great but still walking distance away from the shops. There was a few nights where they played super loud music downstairs late at night which was not very peaceful but overall we enjoyed are stay!

Overall we really enjoyed this propert, it’s clean nice and the staff is helpful and friendly! The food wasn’t anything special but it was good enough. The location wasn’t great but still walking distance away from the shops. There was a few nights where they played super loud music downstairs late at night which was not very peaceful but overall we enjoyed are stay!

This hotel is amazing, the views onto the mountains are breathtaking. The hotel itself is modern, and clean with very accommodating staff. I couldn’t recommend it enough.

This hotel is amazing, the views onto the mountains are breathtaking. The hotel itself is modern, and clean with very accommodating staff. I couldn’t recommend it enough.

Slightly out of the way of the main tourist road - which is a good thing. Perfectly walkable down to the beach or can use the bus. Good breakfast and mostly efficient staff. Manager is excellent.

Slightly out of the way of the main tourist road - which is a good thing. Perfectly walkable down to the beach or can use the bus. Good breakfast and mostly efficient staff. Manager is excellent.

Stay was great overall. The staff, especially Penn, were very nice and helpful. The room was very clean, the bed large and comfortable. We enjoyed the daily breakfast a lot - lots of delicious food options and fresh fruit plus the staff at the restaurant area were fantastic! The location was great and very convenient. We had an issue our second day with the water, it was coming out brown but it was fixed the same day, we lost power the 4th day but that was fixed within an hour. Would definitely stay here again.

Stay was great overall. The staff, especially Penn, were very nice and helpful. The room was very clean, the bed large and comfortable. We enjoyed the daily breakfast a lot - lots of delicious food options and fresh fruit plus the staff at the restaurant area were fantastic! The location was great and very convenient. We had an issue our second day with the water, it was coming out brown but it was fixed the same day, we lost power the 4th day but that was fixed within an hour. Would definitely stay here again.

Couldn't fault anything at this resort. We had a great stay

Couldn't fault anything at this resort. We had a great stay

Great stay and would definitely return, beautiful interior, great shuttle and location, front desk booking lady is just great!! Breakfast was fine, something there for everyone and the pool area had a lovely view and was well equitable with sun beds! However just for future guest comfort we have listed our very minor niggles (all with the bathroom in our room): bathroom door wouldn’t stay open and swung into and hurt both of us by the time we finished our stay. There was a real damp drain smell when we arrived again we assumed caused by the lack of ventilation from the constantly closed door. And finally the bathroom plug wouldn’t stay open so every time we washed our hands or brushed teeth the residue would remain and we’d have to hold plug out manually. We were only there for one full day and were out most of the time which is why we didn’t bother to make a fuss. It might have been just our specific room.

Great stay and would definitely return, beautiful interior, great shuttle and location, front desk booking lady is just great!! Breakfast was fine, something there for everyone and the pool area had a lovely view and was well equitable with sun beds! However just for future guest comfort we have listed our very minor niggles (all with the bathroom in our room): bathroom door wouldn’t stay open and swung into and hurt both of us by the time we finished our stay. There was a real damp drain smell when we arrived again we assumed caused by the lack of ventilation from the constantly closed door. And finally the bathroom plug wouldn’t stay open so every time we washed our hands or brushed teeth the residue would remain and we’d have to hold plug out manually. We were only there for one full day and were out most of the time which is why we didn’t bother to make a fuss. It might have been just our specific room.

This place was more than I expected! I would stay here again!

Easy to find this hotel, because the big signage in front of the entrance. The Staff was very nice and attentive. Breakfast had valued more than you paid. Room space was big enough, comfortable, fresh air and clean. Everything new and excellent to stay.

Beautiful view from our balcony and very helpful staff