the first day check in , be arranged in a room not suitable with the picture showed (the room should be a downgrade level), we complained to customer service manger ,and be informed that's a wrong picture in Expedia, they can help us cancel the booking or change a special room in top floor, but there has no other hotel can be chose in Xiamen island during Chinese new year, we have to choose OP2 which is change to a special room in top level, the alternative room was larger than original one, but owing to it's not a normal hotel room (not for sell during normal day) the facility is not that good: can't close cabinet door， some lights out of work,curtain in bathroom can't be well closed or open ETC. it's not worth compare with the price

Both air conditioning units in the first suite was not working, i.e. stuck in heating mode. After unsuccessful attempts to fix it we were promptly shown to another suite. But the second suite was noticeably less clean and suffered from more wear and tear. Overall experience was good and service was impeccable.

Both air conditioning units in the first suite was not working, i.e. stuck in heating mode. After unsuccessful attempts to fix it we were promptly shown to another suite. But the second suite was noticeably less clean and suffered from more wear and tear. Overall experience was good and service was impeccable.

Beautiful hotel. Efficient and friendly staff. Compliments to Jack or Jackie fr the food court (restaurant manager I think) for his great service.

In general, I loved the hotel and had a great stay in the Club room on the 28th floor. My only problem was that the car service I had ordered via the hotel to take me to the airport dropped me off at the wrong terminal which made for a very stressful return trip. I was surprised at how few of the employees spoke English in an understandable manner.

Beautiful hotel. Efficient and friendly staff. Compliments to Jack or Jackie fr the food court (restaurant manager I think) for his great service.

In general, I loved the hotel and had a great stay in the Club room on the 28th floor. My only problem was that the car service I had ordered via the hotel to take me to the airport dropped me off at the wrong terminal which made for a very stressful return trip. I was surprised at how few of the employees spoke English in an understandable manner.

bad training of staff and management of hotel but could understand that is a typical mainland style of hotel

bad training of staff and management of hotel but could understand that is a typical mainland style of hotel

Nice facilities and generally clean. Polite and helpful staff, able to accommodate requests in a speedy manner.

Nice facilities and generally clean. Polite and helpful staff, able to accommodate requests in a speedy manner.

All staff are helpful and friendly. They often carry a smile on their face and serve professionally.

All staff are helpful and friendly. They often carry a smile on their face and serve professionally.

Great stay, clean room, everything was great!

Great stay, clean room, everything was great!

Worth reading before you book!! In general I am staying up to 100 nights annually in hotels, however this 4-day stay was the most memorable one in NEGATIVE sense!! 1. Check in @ cleaning: delayed by several hours. Finally got a smoking room (booked non-smoking) with fresh smoking smell and cigarets remaining on the floor. After claiming by manager needed to escape room due to chemicals used to refresh air. Changed room. New room was worse and not better like promised. In mean time all restaurants closed so missed nice dinner experience and was forced to use room service. In total was forced to move room 2 times. First 24h of vacation gone. 2. Free night or free dinner compensation promised by manager. Promise not kept by hotel by check out. Paid full price. 3. Breakfast Restaurant: extremely full and noisy. If being there after 10:00 for bfast buffee looked like... 4. Elevator/electricity stoped working for 2-3 hours. Was blocked in my room on 23 floor. Room service: canceled order after 1 hour waiting. No TV in room after el. incident. Gave up calling hotel staff to fix. To save more trouble! Last day vacation "lost". As a summary recommend this hotel to all who have during vacation nothing better to do than deal with all different trouble related to your 5***** hotel experience. Enjoy your stay ;-)

Worth reading before you book!! In general I am staying up to 100 nights annually in hotels, however this 4-day stay was the most memorable one in NEGATIVE sense!! 1. Check in @ cleaning: delayed by several hours. Finally got a smoking room (booked non-smoking) with fresh smoking smell and cigarets remaining on the floor. After claiming by manager needed to escape room due to chemicals used to refresh air. Changed room. New room was worse and not better like promised. In mean time all restaurants closed so missed nice dinner experience and was forced to use room service. In total was forced to move room 2 times. First 24h of vacation gone. 2. Free night or free dinner compensation promised by manager. Promise not kept by hotel by check out. Paid full price. 3. Breakfast Restaurant: extremely full and noisy. If being there after 10:00 for bfast buffee looked like... 4. Elevator/electricity stoped working for 2-3 hours. Was blocked in my room on 23 floor. Room service: canceled order after 1 hour waiting. No TV in room after el. incident. Gave up calling hotel staff to fix. To save more trouble! Last day vacation "lost". As a summary recommend this hotel to all who have during vacation nothing better to do than deal with all different trouble related to your 5***** hotel experience. Enjoy your stay ;-)