Good experience overall. Interesting concept for a hotel. However, both of my lights flickered the entire evening. But excellent room service and prompt front desk assistance.

Good experience overall. Interesting concept for a hotel. However, both of my lights flickered the entire evening. But excellent room service and prompt front desk assistance.

Loved the hotel room and the location. Service was good. There were lots of homeless people around the area and it felt a bit unsafe.

Loved the hotel room and the location. Service was good. There were lots of homeless people around the area and it felt a bit unsafe.

The front desk person was friendly but didn’t tell us about the water in the room and the refill area. We needed waters Friday night and all we were told was that they were out. We only had a bed sheet our first night. We froze. I asked for a comforter for the second night. Not exactly worth the price of what we paid for our stay.

The front desk person was friendly but didn’t tell us about the water in the room and the refill area. We needed waters Friday night and all we were told was that they were out. We only had a bed sheet our first night. We froze. I asked for a comforter for the second night. Not exactly worth the price of what we paid for our stay.

We were staying just one night for a ball game. The staff was very friendly and helpful. The young lady at the desk did a great job at welcoming us and giving us good suggestions for food. I had requested a room with a view and on a high level. They definitely came through. We had the 10th floor and a great view of the city. My only complaint, and I don't even know if it is fixable, is the windows. There is a barrier window to cover the original window and it has collected a lot of cobwebs and dust. I only noticed because I was taking a picture. If that is the only downside, I think that's speaks well for this hotel. It was a great stay and I will for sure return.

We were staying just one night for a ball game. The staff was very friendly and helpful. The young lady at the desk did a great job at welcoming us and giving us good suggestions for food. I had requested a room with a view and on a high level. They definitely came through. We had the 10th floor and a great view of the city. My only complaint, and I don't even know if it is fixable, is the windows. There is a barrier window to cover the original window and it has collected a lot of cobwebs and dust. I only noticed because I was taking a picture. If that is the only downside, I think that's speaks well for this hotel. It was a great stay and I will for sure return.

Fantastic hotel. Very unique bc it’s a museum too! Room was comfortable, cold and clean!!!

Lively area of town with great bars and restaurants. Art museum in hotel and roof top bar overlooking city skyline. Nice room, large bed and bathroom.

Overall uncomfortable. No light blocking window treatments……several outside lights filtering in ALL night. Very uncomfortable bed, Unable to get good sleep. Hilton properties used to have decent properties….. I’m not so sure anymore

Overall uncomfortable. No light blocking window treatments……several outside lights filtering in ALL night. Very uncomfortable bed, Unable to get good sleep. Hilton properties used to have decent properties….. I’m not so sure anymore

Very nice hotel; restaurant is great

Front desk was vey helpful and friendly You can catch the trolley just up the block to get around the city but it is also very walkable The rooftop bar was great—despite the cooler weather they had blankets you could wrap yourself in Wish they had a larger drink selection

Overall very nice experience

My daughter and I went to see a concert at great American ball park. We were told at check in that the water was going to cut off at 11 pm. That’s the same time as the concert ended. Luckily, we left early enough from the show to get back to the room with enough time for my daughter to shower, but I couldn’t. I figured I’d be able to shower in the morning before we left, but the water wasn’t even back on by the time we left. That was very disappointing, as it was the only bad thing about the stay. I usually don’t stay at the big fancy hotels, usually I prefer just to find a cheap room and call it a day. The one time I splurge on a room, the waters doesn’t work and I can’t shower.

This was first time in Cincy and we really enjoyed our stay, and would come back. The hotel was ok, but not sure I would stay again.

Casual stay

It was nice, but the AC in our room was broken so it was very hot all night

Room was pretty dusty and cobwebs up near the bed. Near elevator smelled like the hotel was a smoking hotel. Staff in my personal opinion should be more professionally dressed. Also I understand on paying or securing an incidental fee but I was charged NOT pending for my stay on the day we checked in what the cost should be but then after we departed their was a charge for $600+ after I was already charged $450+ the $600+ is showing pending however this should not be actually charged but now that $600+ is marked on my acct so I can not use that $600+ money u til it is credited back from the hotel this is the wrong way of doing business if this part is for incidental then you should only pending the $100 per day we stayed 1 night! This is 100% wrong on how you do business! I will not be staying at 21c again it’s the little things that matter.

Room was pretty dusty and cobwebs up near the bed. Near elevator smelled like the hotel was a smoking hotel. Staff in my personal opinion should be more professionally dressed. Also I understand on paying or securing an incidental fee but I was charged NOT pending for my stay on the day we checked in what the cost should be but then after we departed their was a charge for $600+ after I was already charged $450+ the $600+ is showing pending however this should not be actually charged but now that $600+ is marked on my acct so I can not use that $600+ money u til it is credited back from the hotel this is the wrong way of doing business if this part is for incidental then you should only pending the $100 per day we stayed 1 night! This is 100% wrong on how you do business! I will not be staying at 21c again it’s the little things that matter.

Nice place. My bath sink was leaking but otherwise everything was very good

The AC didn’t work and had to have a man come in room@ 10 pm to address that. The sink was leaking / dripping. The shower head didn’t have option to adjust water pressure. It was so hard and made the shower painful. The walls in hallways were dirty and very scuffed up. Not at all the experience I was expecting. Especially for the price. Very dissatisfied

The AC didn’t work and had to have a man come in room@ 10 pm to address that. The sink was leaking / dripping. The shower head didn’t have option to adjust water pressure. It was so hard and made the shower painful. The walls in hallways were dirty and very scuffed up. Not at all the experience I was expecting. Especially for the price. Very dissatisfied

Nice place. My bath sink was leaking but otherwise everything was very good

For 4.5 star rated hotel, I expected better than that. Furnitures were outdated and dusty, and carpet was dirty and needed to be replaced. Lack of basic toiletries. Smelled and felt like 2 star motel. For the money I spent, it was not worth it. I regretted the minute I walked into the room. I ordered ribeye steak to my room, it arrived cold and dry. It had bad smell and felt like i was chewing on a rubber. I had to spit out. I spoke to the front desk about this terrible experience, no one followed up on it. Do not waste your money.

For 4.5 star rated hotel, I expected better than that. Furnitures were outdated and dusty, and carpet was dirty and needed to be replaced. Lack of basic toiletries. Smelled and felt like 2 star motel. For the money I spent, it was not worth it. I regretted the minute I walked into the room. I ordered ribeye steak to my room, it arrived cold and dry. It had bad smell and felt like i was chewing on a rubber. I had to spit out. I spoke to the front desk about this terrible experience, no one followed up on it. Do not waste your money.

Would not recommend. Stayed at other 21C properties and this was significantly different than every other.

Would not recommend. Stayed at other 21C properties and this was significantly different than every other.

Staff was attentive and responsive. The location was great for walking to various interests. It was quite noisy at night but we assumed that was beyond the hotel’s control.

Staff was attentive and responsive. The location was great for walking to various interests. It was quite noisy at night but we assumed that was beyond the hotel’s control.

Overall service not up to price of room. Restaurant service good food not good.