Great price and quality

Great price and quality

Greeted at the check-in desk and received our keys. The lady told us that the housekeeping only took place on day 3 of our stay. I emphatically explained to her, that I would need housekeeping “daily” and she said she would take care of it. (Also told us, that if there were any clothes on the bed that they would not make it. I assured her that we are quite familiar with putting things away so housekeeping can do their job in just a few minutes. All we wanted was to replace the towels, empty trash and make the bed. (Probably a 10 minute deal at most) We left the room about 10 and returned about 5, guess what? No one had touched the room. Called down and she was apologetic but couldn’t really do anything, however she would bring some towels up, which she did promptly. So day 2 was a fail. On day 3, there was a “banging” on the door about 9am. My wife answered the door and said that we would be leaving in about and hour. The “lady” seemed very put out about this and her facial expression was that of disgust. We left at 10 and returned about 5. Upon returning, the room again had not been touched. We called down and again, got the apologetic front desk, who was unable to do anything. We asked for towels and she said she would bring them up. This time she must have been busy doing her own job, as it took a couple of hours. So day 3 was also a fail. We are seniors in our 70’s, we do not expect to spend time making the beds and “begging" for towels.

Greeted at the check-in desk and received our keys. The lady told us that the housekeeping only took place on day 3 of our stay. I emphatically explained to her, that I would need housekeeping “daily” and she said she would take care of it. (Also told us, that if there were any clothes on the bed that they would not make it. I assured her that we are quite familiar with putting things away so housekeeping can do their job in just a few minutes. All we wanted was to replace the towels, empty trash and make the bed. (Probably a 10 minute deal at most) We left the room about 10 and returned about 5, guess what? No one had touched the room. Called down and she was apologetic but couldn’t really do anything, however she would bring some towels up, which she did promptly. So day 2 was a fail. On day 3, there was a “banging” on the door about 9am. My wife answered the door and said that we would be leaving in about and hour. The “lady” seemed very put out about this and her facial expression was that of disgust. We left at 10 and returned about 5. Upon returning, the room again had not been touched. We called down and again, got the apologetic front desk, who was unable to do anything. We asked for towels and she said she would bring them up. This time she must have been busy doing her own job, as it took a couple of hours. So day 3 was also a fail. We are seniors in our 70’s, we do not expect to spend time making the beds and “begging" for towels.

The staff at this property was so nice and helpful. I enjoyed my stay, it was clean, and the surrounding was safe.

The staff at this property was so nice and helpful. I enjoyed my stay, it was clean, and the surrounding was safe.

This is a nice quiet area and room. Very clean. Our complaint is that the online information said the room included a sofa bed. We wanted to use the area for seating. Room was not as pictured

This is a nice quiet area and room. Very clean. Our complaint is that the online information said the room included a sofa bed. We wanted to use the area for seating. Room was not as pictured

The young lady at the front desk that checked us in was so nice and personable. Very friendly staff and clean.

The young lady at the front desk that checked us in was so nice and personable. Very friendly staff and clean.

Excellent value and pleasant staff members.

Excellent value and pleasant staff members.

Nice place. Nice staff. Needs a little more cleaning but good.

Nice place. Nice staff. Needs a little more cleaning but good.

Staff was great and the hotel was pretty much spotless throughout the halls, lobby, and my room

Staff was great and the hotel was pretty much spotless throughout the halls, lobby, and my room

It was very clean. The staff were friendly and professional. I highly recommend this hotel. It was a very nice stay.

It was very clean. The staff were friendly and professional. I highly recommend this hotel. It was a very nice stay.

Great hotel. Will be my only stay while in Elkhart for swim meets.

Great hotel. Will be my only stay while in Elkhart for swim meets.

I walked in and the lobby appeared very clean and the front desk lady was very nice. Once we got to the room I noticed the lights were off but the TV and the heat was on. It appeared that someone had been hanging out in the room prior to us checking in. We also found a black sock on the floor beside the bed.I pulled down the sheets to check for bed bugs and the sheets were filthy. They were covered in pubic hair and had pizza sauce dried up on them. We went to the front desk to asked for them to be changed and they told us there was no housekeeping and we could change them. The room wasn't clean at all!

I walked in and the lobby appeared very clean and the front desk lady was very nice. Once we got to the room I noticed the lights were off but the TV and the heat was on. It appeared that someone had been hanging out in the room prior to us checking in. We also found a black sock on the floor beside the bed.I pulled down the sheets to check for bed bugs and the sheets were filthy. They were covered in pubic hair and had pizza sauce dried up on them. We went to the front desk to asked for them to be changed and they told us there was no housekeeping and we could change them. The room wasn't clean at all!

Super nice employees, great place to stay. Will definitely stay again.

Super nice employees, great place to stay. Will definitely stay again.

How clean it was and convenient to family living in area!

How clean it was and convenient to family living in area!

The majority of the staff was extremely kind and helpful.

The majority of the staff was extremely kind and helpful.

Amazing hotel & staff! Top notch!!!

Amazing hotel & staff! Top notch!!!

Thank you. Great experience

Thank you. Great experience