Hope to have a little more variety on the morning buffet for the western portion. Some meat or bacon will be good.

Hope to have a little more variety on the morning buffet for the western portion. Some meat or bacon will be good.

Very Close to the mall which was great.

Very Close to the mall which was great.

Upon checking into the Hyatt on March 13, I encountered issues such as poor front office reception, poor air conditioning in the lobby etc. With the exception of Preeti at the front desk who has a warm and welcoming smile, none of the other agents at the front desk seemed to care about us. I was very pleased to see that upon receiving my Expedia check in survey, the front office manager and Preeti met with me personally in order to understand my experience and find ways to improve! They listened carefully to my feedback and assured me that things will improve! Had it not been for Preeti who brought so much joy through her sincerity and warm smile, I would have probably decided not to stay there again! But I am very pleased with their responsiveness and must thank the entire hotel staff including check out experience for going out of their way to address my concerns!

Upon checking into the Hyatt on March 13, I encountered issues such as poor front office reception, poor air conditioning in the lobby etc. With the exception of Preeti at the front desk who has a warm and welcoming smile, none of the other agents at the front desk seemed to care about us. I was very pleased to see that upon receiving my Expedia check in survey, the front office manager and Preeti met with me personally in order to understand my experience and find ways to improve! They listened carefully to my feedback and assured me that things will improve! Had it not been for Preeti who brought so much joy through her sincerity and warm smile, I would have probably decided not to stay there again! But I am very pleased with their responsiveness and must thank the entire hotel staff including check out experience for going out of their way to address my concerns!

Excellent

Excellent

The kids loved it Everything was great especially the breakfast spread.

The kids loved it Everything was great especially the breakfast spread.

Excellent staff and a pleasure stay

Excellent staff and a pleasure stay

Service

Service

Clean property, good breakfast options. Front desk understaffed - Would be good if they could pick up the phone before the 75th ring !

Clean property, good breakfast options. Front desk understaffed - Would be good if they could pick up the phone before the 75th ring !

Staff where not supporting and not aware of traveler, did not got same room which was mention at Expedia, refrigerator not working, no explanation about club level benefits or property feature which are available for guest, earlier I booked for 7 night, despite I was staying longer period no real support from staff Flight landed in 6 am , check was at noon they told me no room available for early check in but if I say one night earlier that room was ready that same second, felt that they don’t know how to handle frequent flyer or international staff

Staff where not supporting and not aware of traveler, did not got same room which was mention at Expedia, refrigerator not working, no explanation about club level benefits or property feature which are available for guest, earlier I booked for 7 night, despite I was staying longer period no real support from staff Flight landed in 6 am , check was at noon they told me no room available for early check in but if I say one night earlier that room was ready that same second, felt that they don’t know how to handle frequent flyer or international staff

Need to improve the service and quality

Need to improve the service and quality

hyatt has a standerd and it is wonderful hotel

hyatt has a standerd and it is wonderful hotel

Value for money good

Value for money good

Staff and service is great but the hotel needs a renovation. The carpets in the room are dirty and the furniture is worn out. The restaurants are amazing and we enjoyed the food during the dinner a d breakfast.

Staff and service is great but the hotel needs a renovation. The carpets in the room are dirty and the furniture is worn out. The restaurants are amazing and we enjoyed the food during the dinner a d breakfast.

Great hotel and staff very approachable and friendly. Great breakfast and the restaurant staff were excellent - a huge thank you to Meena and Akash her manager. The gentleman who made masala tea was also very good and provided great service. Wi-Fi good on ground floor but very weak in rooms on higher floors. My expectation for a 5 star property is that Wi-Fi should be strong throughout the hotel.

Great hotel and staff very approachable and friendly. Great breakfast and the restaurant staff were excellent - a huge thank you to Meena and Akash her manager. The gentleman who made masala tea was also very good and provided great service. Wi-Fi good on ground floor but very weak in rooms on higher floors. My expectation for a 5 star property is that Wi-Fi should be strong throughout the hotel.

Hyatt name is enough. but it is in crowded area

Hyatt name is enough. but it is in crowded area

I had booked two rooms and one of them the A/C was not working. It took a little work with the front desk to get compensated for the non-working A/C. I think this should not have taken so much time to resolve.

I had booked two rooms and one of them the A/C was not working. It took a little work with the front desk to get compensated for the non-working A/C. I think this should not have taken so much time to resolve.