I highly recommend this hotel. Very friendly staff, clean and very well located. It’s my second time there and it won’t be the last.

I highly recommend this hotel. Very friendly staff, clean and very well located. It’s my second time there and it won’t be the last.

Great place to stay. Breakfast option is a must!! Excellent breakfast in the restaurant.

Great place to stay. Breakfast option is a must!! Excellent breakfast in the restaurant.

Great location in the city centre close to parking facility and amazing supermarket. Friendly and helpful staff, room and bathroom cleaned overall good standard but a bit basic facilities. No coffee, tea, electric water as normally other hotels provided. We saw many guests with dogs, when we checked in a dog was pee on the floor in the lobby, not good if one have animal allergic.

Great location in the city centre close to parking facility and amazing supermarket. Friendly and helpful staff, room and bathroom cleaned overall good standard but a bit basic facilities. No coffee, tea, electric water as normally other hotels provided. We saw many guests with dogs, when we checked in a dog was pee on the floor in the lobby, not good if one have animal allergic.

The room looked into a shaft. It was not clear on website as there was no view. The hotel otherwise is very good especially their food.

The room looked into a shaft. It was not clear on website as there was no view. The hotel otherwise is very good especially their food.

Rooms were clean staff was friendly & helpful.

Rooms were clean staff was friendly & helpful.

good value

good value

Great location, great price. The room is clean and quiet, but the bathroom is outdated.

Great location, great price. The room is clean and quiet, but the bathroom is outdated.

Almost of the staff was NOT friendly. Except flr two people, they were bothered every time we asked for something. And the room cleaning was terribly poor.

Almost of the staff was NOT friendly. Except flr two people, they were bothered every time we asked for something. And the room cleaning was terribly poor.

Our room was on the top floor. The beams across the ceiling, unfortunately, came very close to the bed where my daughter hit her head twice. We unfortunately, were not aware that the ceiling was so low prior to reserving the room. The bed was comfortable with good pillows the TV worked but unfortunately, Netflix did not work. Because everything was in a different language, we were not able to use the television. For the amount of money we paid for this room we expected to have the services listed being working order.

Our room was on the top floor. The beams across the ceiling, unfortunately, came very close to the bed where my daughter hit her head twice. We unfortunately, were not aware that the ceiling was so low prior to reserving the room. The bed was comfortable with good pillows the TV worked but unfortunately, Netflix did not work. Because everything was in a different language, we were not able to use the television. For the amount of money we paid for this room we expected to have the services listed being working order.

Nothing

Nothing

Perfect location to both see the old town and to stroll around the shops.

Perfect location to both see the old town and to stroll around the shops.

I came for a day trip to Andorra and chose this hotel for location and ambiance. The bed was extremely comfortable and the room well appointed. There were snacks in the mini bar that were not overpriced which was nice when I needed water. The breakfast had many choices. It is only a quick 20 minute walk to Caldera. My only issues were the hairdryer did not work properly and the phone to call reception also did not work. They say they are available on whatsapp, but they also ignored all inquiries there. After going to wait at the reception quite late, eventually someone showed, but mocked me when I said the hairdryer sis not work ( as I stood there with wet hair) and told me to come back in the am. I told him I really needed it tended to. HE cme to the room and tried turning it on, but when I explained it doesn't stay on he did not believe me. I had him stand there for 30 seconds with it on and it failed him as well. Only then did he try to solve my issue. He brought up a hairdryer from downstairs, a rather nice one at that. Those cheap hairdryers that are attached to the wall rarely work and I knew from other similar issues that usually you can check one out from reception. HE should have just given me that initially rather than mocking me as if I was making it up. Overall the staff was not very friendly which is a shame as they have the potential to have a really nice hotel. Oh, and when you shower water gets all over the bathroom floor which is a safety hazard.

I came for a day trip to Andorra and chose this hotel for location and ambiance. The bed was extremely comfortable and the room well appointed. There were snacks in the mini bar that were not overpriced which was nice when I needed water. The breakfast had many choices. It is only a quick 20 minute walk to Caldera. My only issues were the hairdryer did not work properly and the phone to call reception also did not work. They say they are available on whatsapp, but they also ignored all inquiries there. After going to wait at the reception quite late, eventually someone showed, but mocked me when I said the hairdryer sis not work ( as I stood there with wet hair) and told me to come back in the am. I told him I really needed it tended to. HE cme to the room and tried turning it on, but when I explained it doesn't stay on he did not believe me. I had him stand there for 30 seconds with it on and it failed him as well. Only then did he try to solve my issue. He brought up a hairdryer from downstairs, a rather nice one at that. Those cheap hairdryers that are attached to the wall rarely work and I knew from other similar issues that usually you can check one out from reception. HE should have just given me that initially rather than mocking me as if I was making it up. Overall the staff was not very friendly which is a shame as they have the potential to have a really nice hotel. Oh, and when you shower water gets all over the bathroom floor which is a safety hazard.

Miguel and the food and beverage team were outstanding. Front desk and housekeeping were awesome. The suggestion I have is get the Internet working better with much more band strength. Thanks to the entire team.

Miguel and the food and beverage team were outstanding. Front desk and housekeeping were awesome. The suggestion I have is get the Internet working better with much more band strength. Thanks to the entire team.

I wouldn’t do this review at all if the hotel didn’t give me any reason. The service was not that great. We initially booked for just one night and later on decided to stay another night. We advised the hotel right away that we booked another night thru Expedia, thinking it would make it easier for them not to move us to another room. Unfortunately, they had to move us to another room which basically inconvenient us. And by the way, we booked two sets of room. Also, the frontage of the hotel was great but rooms are outdated.

I wouldn’t do this review at all if the hotel didn’t give me any reason. The service was not that great. We initially booked for just one night and later on decided to stay another night. We advised the hotel right away that we booked another night thru Expedia, thinking it would make it easier for them not to move us to another room. Unfortunately, they had to move us to another room which basically inconvenient us. And by the way, we booked two sets of room. Also, the frontage of the hotel was great but rooms are outdated.

Clean but basic room. Doors tended to slam loudly given the acoustics of the hotel but that was a small thing. It would be good to offer at minimum a lobby coffee service in the morning (say, at 7AM ) for those of us who have to leave early. Very little was open in town, even at 8AM. There's a nice, elegant restaurant on site but we were surrounded by other places so dropped into the Italian spot right across the street.

Clean but basic room. Doors tended to slam loudly given the acoustics of the hotel but that was a small thing. It would be good to offer at minimum a lobby coffee service in the morning (say, at 7AM ) for those of us who have to leave early. Very little was open in town, even at 8AM. There's a nice, elegant restaurant on site but we were surrounded by other places so dropped into the Italian spot right across the street.

Great location, need to pay around 20 Euro to park overnight... room is good but cold shower!!!

Great location, need to pay around 20 Euro to park overnight... room is good but cold shower!!!