Hotel rooms have everything you need for a pleasant stay: large comfortable beds and bathrooms that are clean and shiny and very helpful staff.

Hotel rooms have everything you need for a pleasant stay: large comfortable beds and bathrooms that are clean and shiny and very helpful staff.

Staff was very friendly

Staff was very friendly

Quiet little spot, but couldn’t really enjoy because of construction going on. Nice pool and dinning options. Rooms were spacious and clean

Quiet little spot, but couldn’t really enjoy because of construction going on. Nice pool and dinning options. Rooms were spacious and clean

Alright

Alright

The rooms and staff are top notch. I will definitely come back soon

The rooms and staff are top notch. I will definitely come back soon

This is a well located property but extremely noisy. All means of transportation are on the road 24/7. Guests don't get cleaning services unless they request it and pay for it. Also, there is a coffee maker in the room but not coffee is available not even for purchasing, and finally, at the check in Guests are asked to perform an in room inventory for them to make sure people do steal any item. I found this policy disrespectful and inappropriated.

This is a well located property but extremely noisy. All means of transportation are on the road 24/7. Guests don't get cleaning services unless they request it and pay for it. Also, there is a coffee maker in the room but not coffee is available not even for purchasing, and finally, at the check in Guests are asked to perform an in room inventory for them to make sure people do steal any item. I found this policy disrespectful and inappropriated.

Excellent 👌

Excellent 👌

Everything

Everything

Our room was never cleaned and we didn’t get fresh towels during our stay. There was nowhere to get drinking water or refill our water bottles, and yet it was unsafe to drink the tap water. Other than that, our room was beautiful and we had a lovely time. I wasn’t aware that we would get the vacation club ask…

Our room was never cleaned and we didn’t get fresh towels during our stay. There was nowhere to get drinking water or refill our water bottles, and yet it was unsafe to drink the tap water. Other than that, our room was beautiful and we had a lovely time. I wasn’t aware that we would get the vacation club ask…

Room was spacey and very clean. Had a coffee maker but no coffee😂. The balcony faces the street and sun wakes you up early but I love a sun alarm. Street noise at night on the balcony not so bad but it starts early in the morning which I don’t like. Expect a sales speech

Room was spacey and very clean. Had a coffee maker but no coffee😂. The balcony faces the street and sun wakes you up early but I love a sun alarm. Street noise at night on the balcony not so bad but it starts early in the morning which I don’t like. Expect a sales speech

This is my second time here. I love the location and how secured it feels.

This is my second time here. I love the location and how secured it feels.

Clean, the staff was amazing and helpful and I enjoyed myself

Clean, the staff was amazing and helpful and I enjoyed myself

The property itself and the room were very good, and might even rate four stars. The exception is the fourth floor where we were first located (the fifth floor has the same problem). The room balcony faces the busiest and noisiest street in the Dominican Republic; it was impossible to use. After repeated requests and two nights we were moved to the third floor, which was much quieter and had a very pleasant balcony overlooking the back garden. The room was more than adequate. The staff service, however, was non-existent by design. Hotel staff never once entered or cleaned the room (we stayed 10 days). When I asked for clean towels I was referred to the desk; they informed me that for $5 US we could have the original towels replaced by clean ones. I refused. It was by any measure, one-star-hotel service. The management of this hotel is cheap beyond compare, and are turning a first class place into a beggarly bother, apparently trying to save a few bucks by not providing their customers with services that even roadside motels provide without question. What a shame and a wasted opportunity.

The property itself and the room were very good, and might even rate four stars. The exception is the fourth floor where we were first located (the fifth floor has the same problem). The room balcony faces the busiest and noisiest street in the Dominican Republic; it was impossible to use. After repeated requests and two nights we were moved to the third floor, which was much quieter and had a very pleasant balcony overlooking the back garden. The room was more than adequate. The staff service, however, was non-existent by design. Hotel staff never once entered or cleaned the room (we stayed 10 days). When I asked for clean towels I was referred to the desk; they informed me that for $5 US we could have the original towels replaced by clean ones. I refused. It was by any measure, one-star-hotel service. The management of this hotel is cheap beyond compare, and are turning a first class place into a beggarly bother, apparently trying to save a few bucks by not providing their customers with services that even roadside motels provide without question. What a shame and a wasted opportunity.

We were unaware that our room would not be cleaned unless we paid extra. We were given two towles for 3 nights and had to remove our trash on our own.

We were unaware that our room would not be cleaned unless we paid extra. We were given two towles for 3 nights and had to remove our trash on our own.

While we reserved a garden view, we were given a terribly loud road facing room. We did get garden view after raising our disgust. No housekeeping of any kind without additional costs. Would never ever stay there again.

While we reserved a garden view, we were given a terribly loud road facing room. We did get garden view after raising our disgust. No housekeeping of any kind without additional costs. Would never ever stay there again.

Customer's service very awful! Their demeanor not welcome, uncomfortable. Checked out early after a staff unlocked and came into my room, even though I called aloud to wait! I am not dress,her response was, doing resport,nonsense ! Room occupied..Invade our privacy. Room very spacious and clean but that changed when I saw a roach on night table. Upon checking out, admin staff halt my taxi to check room inventory, really!!! No one want anything to steal.. they charged 15US to changed bedding and suply towel, clean room..unheard of! I would not recommend and ofcourse my last visit.

Customer's service very awful! Their demeanor not welcome, uncomfortable. Checked out early after a staff unlocked and came into my room, even though I called aloud to wait! I am not dress,her response was, doing resport,nonsense ! Room occupied..Invade our privacy. Room very spacious and clean but that changed when I saw a roach on night table. Upon checking out, admin staff halt my taxi to check room inventory, really!!! No one want anything to steal.. they charged 15US to changed bedding and suply towel, clean room..unheard of! I would not recommend and ofcourse my last visit.