It was great!

The property was just ok. I will say that the bar near the lobby made the best drinks. We had to wait a minute to get service at the beach. This hotel really isn’t a 5 star to me. The rooms are just ok.

Great resort

The property fell short of the high standards expected from a Ritz Carlton. Despite multiple attempts by staff to fix the malfunctioning phones and bathroom electricity, these issues remained unresolved. Additionally, housekeeping disturbed us at 8 a.m. due to the absence of a "Do Not Disturb" sign. Food service was slow, with a 30-minute wait at the restaurant and a two-hour delay for room service. Overall, the service was disappointing.

This property did not represent a true 5 star hotel in appearance and cleanliness, staff attention, and overall property amenities. This property compared to FourSeasons is non-comparable with the latter being supreme.

This property did not represent a true 5 star hotel in appearance and cleanliness, staff attention, and overall property amenities. This property compared to FourSeasons is non-comparable with the latter being supreme.

Hotel is phenomenal! I loved everything about it! Clean, super friendly staff, nice location!

Hotel is phenomenal! I loved everything about it! Clean, super friendly staff, nice location!

Great location,views and service.

Great location,views and service.

Generally enjoyed this Ritz, however was disappointed in 2 aspects. 1) Food Beverage; especially drinks are CRAZY high. More so than other Ritz we have been to. Its not necessary to charge $70 for 2 cocktails! So that kind of left us feeling ripped off 2) the pool area was loud with partiers. The type of people I would not expect to see at a Ritz. Watching classless people twerking and playing loud music just not our scene. Although to be fair the security did ask them several times to tone it down and behalf, but still shouldn't be necessary here. Its ideal here for relaxing and a weekend getaway. Not sure what you would do for an extended stay since unless you are into watersports there isnt much else around.

Generally enjoyed this Ritz, however was disappointed in 2 aspects. 1) Food Beverage; especially drinks are CRAZY high. More so than other Ritz we have been to. Its not necessary to charge $70 for 2 cocktails! So that kind of left us feeling ripped off 2) the pool area was loud with partiers. The type of people I would not expect to see at a Ritz. Watching classless people twerking and playing loud music just not our scene. Although to be fair the security did ask them several times to tone it down and behalf, but still shouldn't be necessary here. Its ideal here for relaxing and a weekend getaway. Not sure what you would do for an extended stay since unless you are into watersports there isnt much else around.

Staying at the Ritz Carlton is the definition of a true luxury vacation, I just wish breakfast was included. Aside from that I had an amazing stay and experience! I will definitely be back!

Staying at the Ritz Carlton is the definition of a true luxury vacation, I just wish breakfast was included. Aside from that I had an amazing stay and experience! I will definitely be back!

The Hotel staff was absolutely excellent! Helpful, friendly and efficient. The hotel is itself has a bit of an old world flavor yet the rooms are modern and the grounds impeccably kept.

The Hotel staff was absolutely excellent! Helpful, friendly and efficient. The hotel is itself has a bit of an old world flavor yet the rooms are modern and the grounds impeccably kept.

Amazing! The impeccable high standards at the Ritz Carlton never disappoint! The property is gorgeous!

Amazing! The impeccable high standards at the Ritz Carlton never disappoint! The property is gorgeous!

Nice ! I love the kids pool is separate from the adult pool.

Nice ! I love the kids pool is separate from the adult pool.

i am glad i booked Ritz, it has exceeded my expectation, i would say this is as good as you can get when you come to the island and not an all-inclusive property. location is convenient, i was able to walk to nearby restaurant for breakfast, staff was great, they were very welcoming. You do not need to worry about renting an umbrella, Grace bay is right at your footsteps and they provide food service, chair/umbrella and sunscreen. we got an upgrade to oceanfront room and it was spectacular, that definitely highlighted our trip. if i have to pick one thing to complain, it might be the condition of coffee cup in the room, i noticed they gave us the same cups (cleaned) at each room service, i noticed because i see the marks on the cups. otherwise it is still a superb experience for us, me and my family really enjoyed the property.

i am glad i booked Ritz, it has exceeded my expectation, i would say this is as good as you can get when you come to the island and not an all-inclusive property. location is convenient, i was able to walk to nearby restaurant for breakfast, staff was great, they were very welcoming. You do not need to worry about renting an umbrella, Grace bay is right at your footsteps and they provide food service, chair/umbrella and sunscreen. we got an upgrade to oceanfront room and it was spectacular, that definitely highlighted our trip. if i have to pick one thing to complain, it might be the condition of coffee cup in the room, i noticed they gave us the same cups (cleaned) at each room service, i noticed because i see the marks on the cups. otherwise it is still a superb experience for us, me and my family really enjoyed the property.

Our stay here was amazing . The staff here is so amazing. From the check in with Brandy, to their thoughtfulness on my birthday to the evening staff rounds and the many food options to the entertainment at night, I can’t say enough about this hotel. We had a great experience. It’s a beautiful resort and close to everything

Our stay here was amazing . The staff here is so amazing. From the check in with Brandy, to their thoughtfulness on my birthday to the evening staff rounds and the many food options to the entertainment at night, I can’t say enough about this hotel. We had a great experience. It’s a beautiful resort and close to everything

Amazing all around! Service, food, staff and location! Will absolutely be back!

Amazing all around! Service, food, staff and location! Will absolutely be back!

Amazing beach front property, beautiful room views, walkable location, to bars, shops and off property restaurants.Very nice and accommodating staff. I’d definitely recommend and stay here during my next stay!

Amazing beach front property, beautiful room views, walkable location, to bars, shops and off property restaurants.Very nice and accommodating staff. I’d definitely recommend and stay here during my next stay!

Customer service , and cleanliness everything about it was amazing 10/10 recommended!

Customer service , and cleanliness everything about it was amazing 10/10 recommended!

Overpriced. Service awful.

Overpriced. Service awful.