Great staff, extremely comfortable accommodations and love the bar restaurant.

Cool boutique hotel in an old brick downtown department store!

Cool boutique hotel in an old brick downtown department store!

Was trying to book a room in Florence Italy but discovered the property was in USA! Property refused to issue a refund, even though it was cancelled weeks before the arrival date. Don't be fooled by the misleading website!

Was trying to book a room in Florence Italy but discovered the property was in USA! Property refused to issue a refund, even though it was cancelled weeks before the arrival date. Don't be fooled by the misleading website!

Greg at the front desk was very welcoming and checked to make sure my room was good when i came back down after checking in. Jordan in the bar was very efficient. The plane is very clean in arevulitalized part of town.

Greg at the front desk was very welcoming and checked to make sure my room was good when i came back down after checking in. Jordan in the bar was very efficient. The plane is very clean in arevulitalized part of town.

Carpet was stained. Brown spot on toilet lid. Lady checking us in was very cold, short, and unwelcoming. Breakfast buffet was very limited and a breakfast menu wasn’t available. No other breakfast options within walking distance.

Carpet was stained. Brown spot on toilet lid. Lady checking us in was very cold, short, and unwelcoming. Breakfast buffet was very limited and a breakfast menu wasn’t available. No other breakfast options within walking distance.

I do not have anything to say but the location is great and the hotel is a remodeled historic building

I do not have anything to say but the location is great and the hotel is a remodeled historic building

Such a beautiful and clean hotel! Breakfast not nearly worth the price? It was very “continental” but the staff were super friendly and everything was lovely and clean!

Such a beautiful and clean hotel! Breakfast not nearly worth the price? It was very “continental” but the staff were super friendly and everything was lovely and clean!

I enjoyed the hotel, nice ambience and boutique feel. Would have been good to know that there was no closet or refrigerator. I had food I was traveling with. The staff brought a mini fridge to my room on request. The heater was set to 66 upon arrival and I followed the detailed instructions to raise the heat. When I returned from dinner it had risen two degrees so I assumed that it would keep increasing but was slow. Yet, I awakened at 5:30, very cold, and saw it had reverted to 66 degrees. I reported it upon checkout and staff said they would have sent maintenance but at 5:30 am that was impossible. Very uncomfortable. Also, lots of masonry dust on the moldings near the exposed brick wall. Otherwise clean. The restaurant was great. If not for the very cold room I would have enjoyed this hotel more. The staff was quite nice.

I enjoyed the hotel, nice ambience and boutique feel. Would have been good to know that there was no closet or refrigerator. I had food I was traveling with. The staff brought a mini fridge to my room on request. The heater was set to 66 upon arrival and I followed the detailed instructions to raise the heat. When I returned from dinner it had risen two degrees so I assumed that it would keep increasing but was slow. Yet, I awakened at 5:30, very cold, and saw it had reverted to 66 degrees. I reported it upon checkout and staff said they would have sent maintenance but at 5:30 am that was impossible. Very uncomfortable. Also, lots of masonry dust on the moldings near the exposed brick wall. Otherwise clean. The restaurant was great. If not for the very cold room I would have enjoyed this hotel more. The staff was quite nice.

I have stay around the world in wonderful Hotels. This hotel needs a renovation..

I have stay around the world in wonderful Hotels. This hotel needs a renovation..

Disappointed with room as we only had a third roll of toilet paper with no extra. Lights over bed and over sink in bathroom did not work. There was no shampoo in the bottle in the shower.

The master bedrooms furniture looked a bit worn. Shower floors had hair

The master bedrooms furniture looked a bit worn. Shower floors had hair

Disappointed with room as we only had a third roll of toilet paper with no extra. Lights over bed and over sink in bathroom did not work. There was no shampoo in the bottle in the shower.

The hotel was attractive and clean. The rooms need to have blackout shades.

The hotel was attractive and clean. The rooms need to have blackout shades.

The room was very dusty. Not being cleaned right and wiped down. Phone as filthy and the train going by and the creaking floors was too much noise for us.

The room was very dusty. Not being cleaned right and wiped down. Phone as filthy and the train going by and the creaking floors was too much noise for us.

This is a unique, charming, yet down to earth hotel, designed to reflect the history of the building. We love its artwork and Bistro’s, its fine dining restaurant!

This is a unique, charming, yet down to earth hotel, designed to reflect the history of the building. We love its artwork and Bistro’s, its fine dining restaurant!

The history was great!!it was super comfortable and the staff even took the time to walk us through the property and show us some cool stuff!!! We stayed on the first floor by the spa and the only one weird thing we could say was that it has a bit of a musty scent but not enough to deter us from staying. Everything was super comfortable too!

The history was great!!it was super comfortable and the staff even took the time to walk us through the property and show us some cool stuff!!! We stayed on the first floor by the spa and the only one weird thing we could say was that it has a bit of a musty scent but not enough to deter us from staying. Everything was super comfortable too!

This is a wonderful boutique hotel in the heart of downtown Florence. It has several nice restaurants within close walking distance including one on premises. This is my second stay here traveling from FL to VA - A very good stop!

Very friendly staff, our room was very clean.

Very friendly staff, our room was very clean.