We reserved a room for six people. Based on the pictures online, we assumed we were receiving a larger space. Please note that the pictures on the website do not correspond with the unit you are receiving. In addition, there is no lobby. I had to spend over an hour contacting hotels.com Via text and phone. Hotels.com could not get in touch with the property either after 8-10 attempts. We were extremely crammed into the room and it was very difficult to make it work, even for one night. The property is located close to restaurants, bars, and shopping. It is a very cool area of the city, and had we received the room we intended to book, it would’ve been great.

Did not receive an email stating that I had to share my passport & booking with the apartment owners. This resulted in 30min waiting time in the reception trying to get a hold of someone. Eventually it worked out, but definately unnecessary time/energy spent.

Did not receive an email stating that I had to share my passport & booking with the apartment owners. This resulted in 30min waiting time in the reception trying to get a hold of someone. Eventually it worked out, but definately unnecessary time/energy spent.

So nice to be in this beautiful town with the mountains so close by like the sound of music

So nice to be in this beautiful town with the mountains so close by like the sound of music

Perfect location in old town, 10-15minutes from station. Shower is particularly impressive. Roof terrace available when weather permits where you are allowed to smoke. Overall an ideal place to stay when you want to be able to self cater.

Perfect location in old town, 10-15minutes from station. Shower is particularly impressive. Roof terrace available when weather permits where you are allowed to smoke. Overall an ideal place to stay when you want to be able to self cater.

Loved the view, convenience to City center, cleanliness, didn't like no double lock on door, no bathroom products, no coffee for coffee maker. Very bare minimum amenities.

Loved the view, convenience to City center, cleanliness, didn't like no double lock on door, no bathroom products, no coffee for coffee maker. Very bare minimum amenities.

For the price is very nice! The place is clean (I checked also under the bed), the air smells of new and the apartment where I was is modern. I experienced quiet time, on a comfortable bad, and there are a lot of useful tools, like an night number of laundry machines and a the kitchen with accessories. The position also was super. Maybe the only thing I can say could still be improved a bit was that the room was empty, with only bed, light, and a hanger for the clothes.. some little accessories more could improve the experience.

For the price is very nice! The place is clean (I checked also under the bed), the air smells of new and the apartment where I was is modern. I experienced quiet time, on a comfortable bad, and there are a lot of useful tools, like an night number of laundry machines and a the kitchen with accessories. The position also was super. Maybe the only thing I can say could still be improved a bit was that the room was empty, with only bed, light, and a hanger for the clothes.. some little accessories more could improve the experience.

We were on the 4th floor. A lift would have been useful.

We were on the 4th floor. A lift would have been useful.

I am not happy overall because things were not done properly from the beginning. At arrival in St Gallen I was informed that they had a problem with our accommodation and they had solved it temporarily. Then, I was to get an email with the exact way to get into the property. It took a while to get the email. We got it after the check in time. It was a cold afternoon in Switzerland and we did not know what to do or where the entrance to the place was. After getting the information, we realized the place was very hard to get to by car. No parking and on top of a hill. We had to pull heavy luggage's 2 kids and 1 adult. The other adult had to stay with the car. After reaching the entry of the building, we got the keys and realized there was also NO elevator and we had to lift heavy luggage's to the 3rd floor. The other adult had to go around the block a few times to find parking. The first two nights were ok. The owner came to fix the couch for the kids to sleep in. He left and said he had fixed it. When we tried to open it, we couldn't do so and the couch had metal bars sticking out (I wasn't going to let my kids sleep like that because they could get hurt). We told the owner that we couldn't stay there in those conditions. He came personally at 11 pm threatening to kick us out. We simply wanted to leave and get a reimbursement for the nights that we were unable to be there. No response. He doesn't think this entire ordeal was unacceptable. We want money back for 3 nights.

I am not happy overall because things were not done properly from the beginning. At arrival in St Gallen I was informed that they had a problem with our accommodation and they had solved it temporarily. Then, I was to get an email with the exact way to get into the property. It took a while to get the email. We got it after the check in time. It was a cold afternoon in Switzerland and we did not know what to do or where the entrance to the place was. After getting the information, we realized the place was very hard to get to by car. No parking and on top of a hill. We had to pull heavy luggage's 2 kids and 1 adult. The other adult had to stay with the car. After reaching the entry of the building, we got the keys and realized there was also NO elevator and we had to lift heavy luggage's to the 3rd floor. The other adult had to go around the block a few times to find parking. The first two nights were ok. The owner came to fix the couch for the kids to sleep in. He left and said he had fixed it. When we tried to open it, we couldn't do so and the couch had metal bars sticking out (I wasn't going to let my kids sleep like that because they could get hurt). We told the owner that we couldn't stay there in those conditions. He came personally at 11 pm threatening to kick us out. We simply wanted to leave and get a reimbursement for the nights that we were unable to be there. No response. He doesn't think this entire ordeal was unacceptable. We want money back for 3 nights.

I have mixed feelings about my stay at Touchbed. Overall, it was average, but there were some things that quite annoyed me. I got a mail from them with instructions how to get my key the very last minute before I was supposed to check in. I was on foot with a large suitcase and the place is difficult to reach from the station cause it is uphill. So, if you do not own a car and you have luggage, good luck with that! There is no lift inside so you carry you luggage on your own. There is no one there to help, so if your room is on the fourth floor, like mine, good luck with that again! The room was very clean and warm but had a distinct smell of cooked oil, which I found very annoying...they warn clients that there is a fine of 500chf (!) if they smoke in the room but it is ok when they cook and the room smells like a kitchen...the same goes to the fridge which had a heavy smell of salami! I do not know why I was not given a room with a view of the beautiful city since the place seemed ro be practically empty... wonderful view is what they promise, I did not see it because I was viven a room at the back! All in all, I will choose a different place next time...

I have mixed feelings about my stay at Touchbed. Overall, it was average, but there were some things that quite annoyed me. I got a mail from them with instructions how to get my key the very last minute before I was supposed to check in. I was on foot with a large suitcase and the place is difficult to reach from the station cause it is uphill. So, if you do not own a car and you have luggage, good luck with that! There is no lift inside so you carry you luggage on your own. There is no one there to help, so if your room is on the fourth floor, like mine, good luck with that again! The room was very clean and warm but had a distinct smell of cooked oil, which I found very annoying...they warn clients that there is a fine of 500chf (!) if they smoke in the room but it is ok when they cook and the room smells like a kitchen...the same goes to the fridge which had a heavy smell of salami! I do not know why I was not given a room with a view of the beautiful city since the place seemed ro be practically empty... wonderful view is what they promise, I did not see it because I was viven a room at the back! All in all, I will choose a different place next time...

There is a lot to love about this property - modern, clean, near waterfall and hill train, and spacious. We stayed in the loft and the hot tub with the background sound of the waterfall was exceptional. However, we found it a bit tricky to locate the building and going up a steep hill with your luggage was not fun. It was walkable to the town shops and restaurants. I would have liked to have stayed longer and I would definitely stay there again (with less luggage).

There is a lot to love about this property - modern, clean, near waterfall and hill train, and spacious. We stayed in the loft and the hot tub with the background sound of the waterfall was exceptional. However, we found it a bit tricky to locate the building and going up a steep hill with your luggage was not fun. It was walkable to the town shops and restaurants. I would have liked to have stayed longer and I would definitely stay there again (with less luggage).

Quiet, well kept. No chambermaid services during our recent 7 nights' stay.

Quiet, well kept. No chambermaid services during our recent 7 nights' stay.

Loved our three bedroom apartment. Perfect for a family. Sparkling clean. I also appreciated the access to a washing machine and dryer. Location is perfect; short walk from restaurants and shopping. I would definitely stay here again.

Loved our three bedroom apartment. Perfect for a family. Sparkling clean. I also appreciated the access to a washing machine and dryer. Location is perfect; short walk from restaurants and shopping. I would definitely stay here again.

Comfortable, clean and convient! Perfect little apartment in a great location. It had everything we neesed to make meals and the grocery store was very close. Parking was close but really expensive.

Comfortable, clean and convient! Perfect little apartment in a great location. It had everything we neesed to make meals and the grocery store was very close. Parking was close but really expensive.

The bed was very comfortable, we had a nice view of a creek and waterfall. The kitchen was well equipped. The self check-in was quick and easy. The washroom and kitchen are shared with other guests renting rooms in the unit. Unfortunately there is only one washroom in the unit.

The bed was very comfortable, we had a nice view of a creek and waterfall. The kitchen was well equipped. The self check-in was quick and easy. The washroom and kitchen are shared with other guests renting rooms in the unit. Unfortunately there is only one washroom in the unit.

Very clean apartment right at the edge of the old town of St. Gallen and a very easy walk to the main train station. Well equipped for a few nights stay. Would consider again for future stays in the city.

Very clean apartment right at the edge of the old town of St. Gallen and a very easy walk to the main train station. Well equipped for a few nights stay. Would consider again for future stays in the city.

Fantastic, would stay again. Very clean, great location.

Fantastic, would stay again. Very clean, great location.

No privacy as room was on ground level with a public walkway straight outside the windows. Room clean, with a bland and unimaginative interior. Good location in walking distance to everything. Overpriced for what it is.