Customer service terrible, restaurant charges triple everything. Not nice to customers, rude, bugs everywhere. Terrible experience

Customer service terrible, restaurant charges triple everything. Not nice to customers, rude, bugs everywhere. Terrible experience

they sell themselves as a resort, when we got there, everything was under construction, they were filling up small rooms with 10 people, the bathroom didn't have a door, and they forgot to clean the room 2 of the 3 days we were there... very disappointed with the hotel.

they sell themselves as a resort, when we got there, everything was under construction, they were filling up small rooms with 10 people, the bathroom didn't have a door, and they forgot to clean the room 2 of the 3 days we were there... very disappointed with the hotel.

It was a nightmare ! The hotel is a mess, unclean, stinky, disgusting, etc. I tried to leave the hotel the next day, but when I contacted expedia team, they didn’t resolve my problem I’m very upset and disappointed

It was a nightmare ! The hotel is a mess, unclean, stinky, disgusting, etc. I tried to leave the hotel the next day, but when I contacted expedia team, they didn’t resolve my problem I’m very upset and disappointed

Poor customer service, ran out of water twice while showering on the first two nights, when we called the hotel the manager who picked up said he was already home and we need to call some other number not sure why his es listed! People upfront were just rude for no reason if they don’t want to deal with customers then don’t work in that type of field, restaurant needs more staff they kept telling us to go to the bar to eat we did and when they were at full capacity we just went back up the guy told us to give the wrong room number so we don’t get a bad experience? Extremely unhappy with this place! Never again

Poor customer service, ran out of water twice while showering on the first two nights, when we called the hotel the manager who picked up said he was already home and we need to call some other number not sure why his es listed! People upfront were just rude for no reason if they don’t want to deal with customers then don’t work in that type of field, restaurant needs more staff they kept telling us to go to the bar to eat we did and when they were at full capacity we just went back up the guy told us to give the wrong room number so we don’t get a bad experience? Extremely unhappy with this place! Never again

Bad xperience

Bad xperience

Wiffi

Wiffi

Good: location! Great beach and beautiful view. Bad: poor staff service, wifi doesn't work and doesn't reach the rooms, the bar's music is uncomfortably loud on most rooms and plays nonstop from late morning until late at night...

Good: location! Great beach and beautiful view. Bad: poor staff service, wifi doesn't work and doesn't reach the rooms, the bar's music is uncomfortably loud on most rooms and plays nonstop from late morning until late at night...