The hotel was very clean and well located a short walk to the beach. The room was modern and well presented. The food was excellent.

Internet not working for stay we left early as needed it for work

Internet not working for stay we left early as needed it for work

A truly wonderful hotel that is right on the seafront. Great attentive staff, especially at breakfast. Nothing is too much trouble, order eggs just how you like them. The one and only fault is the toaster...you can either have hot bread or burnt toast! The carpark is very tight and small for the size of the hotel, but we did manage to find a space for all 3 nights of our stay.

The food was good as was the room. Situation close to town and beach also good. Parking was limited and on a first come first serve basis. Management issues dogged our stay. One day the room wasn't serviced and at other times only late afternoon. We had to go to reception to collect supplies on 2 days. One day we had to go to the Ibis next door for a meal. We were told 55 mins before we were due to eat..so no time to book elsewhere. So,we had to make do with fast food whilst a party ( who we were told had booked 2 months previously, some 5 months after us) took over the fine food dining. Plenty of time then to have sorted things out. The Ibis also took 1 hour to deliver food and then starter and main at the same time - we were told after they had delivered it that they didn't have the facility to do otherwise? So not a good evening. One night at the Mercure my partner found a small piece of plastic on his plate. The waiter apologised...but the Manager didn't bother. It was only when we insisted on talking to him on the evening that we were being moved to the Ibis, that it emerged he had contacted the suppliers. If, they could get the staffing levels right, plan for large parties in advance, and have Management directing rather than firefighting this would be a really good choice.

The food was good as was the room. Situation close to town and beach also good. Parking was limited and on a first come first serve basis. Management issues dogged our stay. One day the room wasn't serviced and at other times only late afternoon. We had to go to reception to collect supplies on 2 days. One day we had to go to the Ibis next door for a meal. We were told 55 mins before we were due to eat..so no time to book elsewhere. So,we had to make do with fast food whilst a party ( who we were told had booked 2 months previously, some 5 months after us) took over the fine food dining. Plenty of time then to have sorted things out. The Ibis also took 1 hour to deliver food and then starter and main at the same time - we were told after they had delivered it that they didn't have the facility to do otherwise? So not a good evening. One night at the Mercure my partner found a small piece of plastic on his plate. The waiter apologised...but the Manager didn't bother. It was only when we insisted on talking to him on the evening that we were being moved to the Ibis, that it emerged he had contacted the suppliers. If, they could get the staffing levels right, plan for large parties in advance, and have Management directing rather than firefighting this would be a really good choice.

A truly wonderful hotel that is right on the seafront. Great attentive staff, especially at breakfast. Nothing is too much trouble, order eggs just how you like them. The one and only fault is the toaster...you can either have hot bread or burnt toast! The carpark is very tight and small for the size of the hotel, but we did manage to find a space for all 3 nights of our stay.

Lovely smart hotel, very modern feel. Friendly staff and great location central to everything you need.

Nice clean hotel, good location, lovely sea view. Buffett (hot & cold) breakfast was good plenty of options. Room nice but no windows that open in the room so concerned about what you’d do if a fire. You also have to pay extra to park in the underground car park £15 per night, which I feel is not clear when booking.

Nice clean hotel, good location, lovely sea view. Buffett (hot & cold) breakfast was good plenty of options. Room nice but no windows that open in the room so concerned about what you’d do if a fire. You also have to pay extra to park in the underground car park £15 per night, which I feel is not clear when booking.

I had an amazing stay at this hotel. The room was exceptionally clean, which made for a very comfortable and pleasant experience. The staff was incredibly friendly and accommodating, always ready to assist with a smile. The highlight was definitely the outstanding view from the room—waking up to the stunning sea view was truly unforgettable. The bed was super comfy, ensuring restful nights, and the bathroom was modern and well-maintained. Overall, a fantastic stay, and I highly recommend this hotel for anyone looking for a peaceful, scenic getaway!

Business trip. New hotel. Prefect for business travesl

Business trip. New hotel. Prefect for business travesl

Room and hotel in general were excellent very big and comfortable bed. Don't attempt to order room service nobody seems to know what is on the menu or what the price is. The gentleman who brought our order didn't know the price and the receptionist at check out asked us how much it was. We would stay here again but we wouldn't attempt to use room service.

had a fantastic stay, staff work so hard to insure everything is perfect. very friendly. eat in the restaurant on both nights we stayed, food was amazing as was the breakfast. we took our dog who enjoyed it as much as us. thank you for a fantastic stay.

had a fantastic stay, staff work so hard to insure everything is perfect. very friendly. eat in the restaurant on both nights we stayed, food was amazing as was the breakfast. we took our dog who enjoyed it as much as us. thank you for a fantastic stay.

Great stay will be using again

Was a lovely hotel to stay in

We had an adapted room for four nights. The room was very spacious. Housekeeping did not make up room one day, no explanation, as it was late when returned to room, we did not bother. Breakfast was very good. Drinks from bar reasonable. Parking was very limited and we were never able to park there . Overall a good hotel for wheelchair users with ramp access.

Whilst the hotel reception and rooms were decorated well I found the service quite stark and aloof...queue at reception was ridiculous. Ok for a business trip.

Whilst the hotel reception and rooms were decorated well I found the service quite stark and aloof...queue at reception was ridiculous. Ok for a business trip.

A really nice hotel with a classy bar. A great start and finish point for the night here. Very comfortable and top class room accessories. The breakfast was lovely too.

A really nice hotel with a classy bar. A great start and finish point for the night here. Very comfortable and top class room accessories. The breakfast was lovely too.

Hotel was lovely first impression, location could not be better, car park woefully inadequate for size of hotel, air conditioning very poor and check in was painfully slow.

Hotel was lovely first impression, location could not be better, car park woefully inadequate for size of hotel, air conditioning very poor and check in was painfully slow.

Lovely modern hotel, right on the seafront, really convenient but… Be aware use the hotel car park it will be £20 on top. This should really be quite clear on the hotel details as it could come across sneaky. It is a lovely / modern hotel, WI-FI was good also for work. Also breakfast is extra but there are options over the road for breakfast.

Lovely modern hotel, right on the seafront, really convenient but… Be aware use the hotel car park it will be £20 on top. This should really be quite clear on the hotel details as it could come across sneaky. It is a lovely / modern hotel, WI-FI was good also for work. Also breakfast is extra but there are options over the road for breakfast.

Great location Staff very friendly Rooms well sized Cleanliness just lets it down! The carpet in the bedroom we were in needed a good clean and hoover!! Shame as rest of hotel was great!

Great location Staff very friendly Rooms well sized Cleanliness just lets it down! The carpet in the bedroom we were in needed a good clean and hoover!! Shame as rest of hotel was great!

Excellent , smart and comfortable hotel.

Very good hotel for exploring Torbay - one of the best in the Paignton area.

Very good hotel for exploring Torbay - one of the best in the Paignton area.