Very small room so you had maybe 20 centimetres between the bed and the wall. The check-in staff were not at all attentive, and when our room wasn't ready at check-in time, they offered us coffee - for a charge! Excellent location, but small room and unattentive staff does not at all make the hotel worth 5 stars - 3 at the most.

Very nice hotel,and place !

The hotel is in an excellent location very near the Van Gogh and Rijksmuseum, and the staff are great, however the room we had was quite small with a poor design.

Very nice hotel,and place !

The hotel is in an excellent location very near the Van Gogh and Rijksmuseum, and the staff are great, however the room we had was quite small with a poor design.

Rooms not cleaned correctly for a 4 star, small rooms no wardrobe, no milk, sugar or tea had to ask for it and then you had to collect it as staffing issues.

Rooms not cleaned correctly for a 4 star, small rooms no wardrobe, no milk, sugar or tea had to ask for it and then you had to collect it as staffing issues.

I love almost everything about this hotel. It has a beautiful wellness centre, a great gym, a very good restaurant and a really comfortable, funky lobby. It’s in a wonderful location across from the train station and a short stroll to all the shops and restaurants. The staff are great…friendly, helpful and very professional. Daily room service was not great. Used drinking glasses were never removed, no tissues, bathroom counters not cleaned. Also, lack of storage is a problem. The rooms seem newly renovated but they did not add any shelving or room for toiletries. However, I would highly recommend this hotel. It’s close to perfect. I will stay there again when i visit family in Arnhem.

I love almost everything about this hotel. It has a beautiful wellness centre, a great gym, a very good restaurant and a really comfortable, funky lobby. It’s in a wonderful location across from the train station and a short stroll to all the shops and restaurants. The staff are great…friendly, helpful and very professional. Daily room service was not great. Used drinking glasses were never removed, no tissues, bathroom counters not cleaned. Also, lack of storage is a problem. The rooms seem newly renovated but they did not add any shelving or room for toiletries. However, I would highly recommend this hotel. It’s close to perfect. I will stay there again when i visit family in Arnhem.

Enjoyed our 2 night stay.

Enjoyed our 2 night stay.

Close by centre and close to central station.

Close by centre and close to central station.

I went to Arnhem after visiting Amsterdam, The Hague and Delft. I needed to go there to see the John Frost Bridge (made famous in the 1977 movie, "A Bridge Too Far"). I was happy to see this hotel was across from the train station and less than one mile from the bridge. Lots of food choices and shops close by. One of the more unique hotels. Award winning bathroom on the 5th Floor!! Great people, nice rooms and an amazing breakfast. Ask to see the bathroom on the 5th Floor--it's award winning.

I went to Arnhem after visiting Amsterdam, The Hague and Delft. I needed to go there to see the John Frost Bridge (made famous in the 1977 movie, "A Bridge Too Far"). I was happy to see this hotel was across from the train station and less than one mile from the bridge. Lots of food choices and shops close by. One of the more unique hotels. Award winning bathroom on the 5th Floor!! Great people, nice rooms and an amazing breakfast. Ask to see the bathroom on the 5th Floor--it's award winning.

This was a really cool property. The rooms are upscale and chic, the hotel has this whole classy feel to it, and even the elevators are uniquely great. The bed and room was extra comfy and upscale, but the only downside is that the rooms are VERY tiny. I had a large suitcase with me and had to put it up on the bed in order to open it. Outside of that, everything was fantastic through and through. This is in a great location, directly next to Arnhem Centraal and across the way from Silk, a fanastic all you can eat Sushi place. Highly suggest considering this property as a place to stay.

This was a really cool property. The rooms are upscale and chic, the hotel has this whole classy feel to it, and even the elevators are uniquely great. The bed and room was extra comfy and upscale, but the only downside is that the rooms are VERY tiny. I had a large suitcase with me and had to put it up on the bed in order to open it. Outside of that, everything was fantastic through and through. This is in a great location, directly next to Arnhem Centraal and across the way from Silk, a fanastic all you can eat Sushi place. Highly suggest considering this property as a place to stay.

A 5 star that's run like a 2 star. Appalling customer service.

A 5 star that's run like a 2 star. Appalling customer service.

Great stay great location. Breakfast was really nice also

Great stay great location. Breakfast was really nice also

Amber at the reception was a star.

Amber at the reception was a star.

They don't provide wash rags so bring your own. Also the bathroom had a very high bathtub to step into

They don't provide wash rags so bring your own. Also the bathroom had a very high bathtub to step into

Really lovely hotel i found last minute literally when my train failed at arnhem , beautiful decor , charming welcoming staff and lovely room with bath and nice fluffy bath robes at a great price , highly recommend!

Really lovely hotel i found last minute literally when my train failed at arnhem , beautiful decor , charming welcoming staff and lovely room with bath and nice fluffy bath robes at a great price , highly recommend!

Very nice hotel to stay in Arnhem. If you like a kind of Heritage hotel, I recommend Hotel Haarhuis. Very good breakfast also. This is a hotel of my choice if i have chance to be back to Arnhem again!

Very nice hotel to stay in Arnhem. If you like a kind of Heritage hotel, I recommend Hotel Haarhuis. Very good breakfast also. This is a hotel of my choice if i have chance to be back to Arnhem again!

The was one of my favorite hotels on a 3 week ride following the entire Rhine River. It was a total surprise, and punched way above its weight for small city. I want rot visit again!

My stay here was not good and I found myself unappreciated as a guest. I was threatened with a fine of 150 EUR for smoking in the room although I booked the superior deluxe room with balcony where there was even an ashtray. The room was dusty and disorganized, the TV was not bright enough, on request the staff needed 2 days to tell me that the TV settings are not changeable. So either the TV or the view falls flat as the curtains have to be drawn to see anything at all. Finally, after my 4 night stay in the room and change to another, I was told that if I left the room like that again, I would not be welcome in this hotel. Thereupon I rather kept my mouth shut and did not say how underground their service actually is and that you have to go so not with customers, someone not welcome should be the last choice of the hotel, especially with well-off guests who often travel.

My stay here was not good and I found myself unappreciated as a guest. I was threatened with a fine of 150 EUR for smoking in the room although I booked the superior deluxe room with balcony where there was even an ashtray. The room was dusty and disorganized, the TV was not bright enough, on request the staff needed 2 days to tell me that the TV settings are not changeable. So either the TV or the view falls flat as the curtains have to be drawn to see anything at all. Finally, after my 4 night stay in the room and change to another, I was told that if I left the room like that again, I would not be welcome in this hotel. Thereupon I rather kept my mouth shut and did not say how underground their service actually is and that you have to go so not with customers, someone not welcome should be the last choice of the hotel, especially with well-off guests who often travel.