Rude staff - overcharged 2 extra times and do nothing but tell you that they’ve “never had this problem before…!” Well, then why is there two charges gone from my account PLUS you charged me on site again because.. quote “our records aren’t showing” but I have literally shown you where you have taken two charges! Your only resolution is to tell me to refresh my screen(browser) and then threaten me???? NEVER USE THIS PLACE - THEY ARE USELESS AND RUDE, UNACCOMODATING AND TERRIBLE. I would give them a negative review if I could- you don’t deserve one single star. And now, to date, I am still wait g for these two “pending “ charges to drop from my account, guess I’ll be ringing the motel again.

Rude staff - overcharged 2 extra times and do nothing but tell you that they’ve “never had this problem before…!” Well, then why is there two charges gone from my account PLUS you charged me on site again because.. quote “our records aren’t showing” but I have literally shown you where you have taken two charges! Your only resolution is to tell me to refresh my screen(browser) and then threaten me???? NEVER USE THIS PLACE - THEY ARE USELESS AND RUDE, UNACCOMODATING AND TERRIBLE. I would give them a negative review if I could- you don’t deserve one single star. And now, to date, I am still wait g for these two “pending “ charges to drop from my account, guess I’ll be ringing the motel again.

Motel is typical of homes in the area. Old,rickety but quaint. Owner is very friendly. Room has all amenities such as microwave, Krueger coffee maker and frig as well as TV. Bathroom has very dirty rug and cabinet drawers dirty. But rest of room is clean and was sufficient for my 1 nite stay. Price was good. Overall i would stay again.

Motel is typical of homes in the area. Old,rickety but quaint. Owner is very friendly. Room has all amenities such as microwave, Krueger coffee maker and frig as well as TV. Bathroom has very dirty rug and cabinet drawers dirty. But rest of room is clean and was sufficient for my 1 nite stay. Price was good. Overall i would stay again.

We checked in and were put in room 3. It was not acceptable so we asked front desk for a different room. They were polite and quickly gave us a new room which was more acceptable. The place is a bit old and run down but all in all it served its purpose for the price. Twain Harte is a cool little town, make a visit to Pinecrest Lake if you’re looking for some fun.

We checked in and were put in room 3. It was not acceptable so we asked front desk for a different room. They were polite and quickly gave us a new room which was more acceptable. The place is a bit old and run down but all in all it served its purpose for the price. Twain Harte is a cool little town, make a visit to Pinecrest Lake if you’re looking for some fun.

Very affordable clean rooms. Right in the heart of Twain Harte.

Very affordable clean rooms. Right in the heart of Twain Harte.

Dumpster on property was overflowing with trash onto the ground. Property need some maintenance

Dumpster on property was overflowing with trash onto the ground. Property need some maintenance

Rustic, quiet, coffee in the room. Staff very nice.

Rustic, quiet, coffee in the room. Staff very nice.

Welcoming staff but the property has not be upgraded since built in the 60's. The bedsprings were severed so my husband slept in a mattress bowl. Handprints on the doors, grime and just very dirty. I am disappointed but it happens.

Welcoming staff but the property has not be upgraded since built in the 60's. The bedsprings were severed so my husband slept in a mattress bowl. Handprints on the doors, grime and just very dirty. I am disappointed but it happens.

Bed sheets looks used crumpled. No toilet paper and have to call service. Didn't get a good sleep and have to use my sleeping bag as I felt dirty with dirty sheets and don't have a good pillows

Bed sheets looks used crumpled. No toilet paper and have to call service. Didn't get a good sleep and have to use my sleeping bag as I felt dirty with dirty sheets and don't have a good pillows

Looks very run down but it was clean. Chose because wanted a jacuzzi after long day skiing. Lied- no jaquizzi in winter(although we are in mid-march). Wi-Fi having issues. We are in room a close to office. He said, it doesn’t really work that far away. Worked for a night but wouldn’t come back

I did not like, apart from the reduce size of the room, the very unconfortable mattress, very old furniture (except the fridge, microwave and TV), some dirty corners, the old bathroom (the shower and the WC was ok). Moreover, the wifi did not work, although I asked the receptionist and he told me that the problem was not solve since last week. The receptionist very kind.

Looks very run down but it was clean. Chose because wanted a jacuzzi after long day skiing. Lied- no jaquizzi in winter(although we are in mid-march). Wi-Fi having issues. We are in room a close to office. He said, it doesn’t really work that far away. Worked for a night but wouldn’t come back

I did not like, apart from the reduce size of the room, the very unconfortable mattress, very old furniture (except the fridge, microwave and TV), some dirty corners, the old bathroom (the shower and the WC was ok). Moreover, the wifi did not work, although I asked the receptionist and he told me that the problem was not solve since last week. The receptionist very kind.

Our heater did not work they brought us a little space heater its old little run down.

Our heater did not work they brought us a little space heater its old little run down.

Very Good

Very Good

We stayed one night. We didn’t this would be a 5 star hotel based on the price we paid but the experience was terrible. The hotel is very run down and dirty. The bathroom had mold in the shower, dirty air vent in the ceiling and no hot water. The area also was sketchy with cars zooming. Pool and hot tube were also dirty. We will never stay here again.

We stayed one night. We didn’t this would be a 5 star hotel based on the price we paid but the experience was terrible. The hotel is very run down and dirty. The bathroom had mold in the shower, dirty air vent in the ceiling and no hot water. The area also was sketchy with cars zooming. Pool and hot tube were also dirty. We will never stay here again.

Unfortunately the biggest downfall was the TV is a Roku TV meaning you need internet connectivity. The router had a terrible connection with the TV making it next to impossible to watch TV. Besides that. Everything else was good.

Unfortunately the biggest downfall was the TV is a Roku TV meaning you need internet connectivity. The router had a terrible connection with the TV making it next to impossible to watch TV. Besides that. Everything else was good.

Very nice town and everyone is very nice

Very nice town and everyone is very nice

I was very unhappy with the information i was told by an expedia agent though chat before arriving at the el dorado motel. I was told the teip was definitely paid for beforehand and i maxe sure it was guaranteed and belived the agent who assisted me. Well, come to find out... yhay was not the case when i got there. ... i was supriaed with the whole amount requested on-site when i was not prepared to pay for. I was very u hapoy about the bad communication and the fact i was charged here and there. To my knowledge ive paid twice. Very unprofessional. Listen i have came to this hotel for many years and alowly it has digressed in many different ways. I couldnt emove how cold the roo. Was and how the wodmow was brokwn and wouldnt ahut and. The dirt and debree under the bed that was neglected f9r god knows how many days. The bed looked liek it had been used a few times before me. It was insain how much this place changed through the years. It has no stucture and no repsect for its guests. It was insane, like how the maintenance on the building that next day started early in the morning around 7am amd no one said a word at check on about how much it wa going to be right above the room i stayed on only. It was like they were bangibg on the roof for hours, all morning until check out. The lady wasnt even available at the front desk until 10 am iy said on the locked door... i was so uncomfortable sonce i got there. Also there is no gift shop or spa .

I was very unhappy with the information i was told by an expedia agent though chat before arriving at the el dorado motel. I was told the teip was definitely paid for beforehand and i maxe sure it was guaranteed and belived the agent who assisted me. Well, come to find out... yhay was not the case when i got there. ... i was supriaed with the whole amount requested on-site when i was not prepared to pay for. I was very u hapoy about the bad communication and the fact i was charged here and there. To my knowledge ive paid twice. Very unprofessional. Listen i have came to this hotel for many years and alowly it has digressed in many different ways. I couldnt emove how cold the roo. Was and how the wodmow was brokwn and wouldnt ahut and. The dirt and debree under the bed that was neglected f9r god knows how many days. The bed looked liek it had been used a few times before me. It was insain how much this place changed through the years. It has no stucture and no repsect for its guests. It was insane, like how the maintenance on the building that next day started early in the morning around 7am amd no one said a word at check on about how much it wa going to be right above the room i stayed on only. It was like they were bangibg on the roof for hours, all morning until check out. The lady wasnt even available at the front desk until 10 am iy said on the locked door... i was so uncomfortable sonce i got there. Also there is no gift shop or spa .