Dining options for vegetarians very limited. Malcolm from Dining Section was exceptionally good and took good care of us.

Dining options for vegetarians very limited. Malcolm from Dining Section was exceptionally good and took good care of us.

A lovely property well positioned and situated. Manager was very helpful. The only reason I am rating them 4 iso 5 is that it took me at least 7 to 8 calls before someone answered the phone at the property when I called to say I would be checking in late. Housekeeping takes forever to come up to your room. Breakfast was a nightmare, too many people and too little space, wait was for at least an hour before you could be seated. I expected a bigger spread for the large 4-star hotel. Other than that, spectacular views from the room and easy access to the Oceans Mall.

A lovely property well positioned and situated. Manager was very helpful. The only reason I am rating them 4 iso 5 is that it took me at least 7 to 8 calls before someone answered the phone at the property when I called to say I would be checking in late. Housekeeping takes forever to come up to your room. Breakfast was a nightmare, too many people and too little space, wait was for at least an hour before you could be seated. I expected a bigger spread for the large 4-star hotel. Other than that, spectacular views from the room and easy access to the Oceans Mall.

All good until 2 30am when a party started in the room next door and call reception 2 times and they sent the party down to the pool area just below my window. Call reception another 2 times and nothing happened. But 4 30am it finally the party ended. Nice to get up at 530 to catch a morning flight after a night like that.

All good until 2 30am when a party started in the room next door and call reception 2 times and they sent the party down to the pool area just below my window. Call reception another 2 times and nothing happened. But 4 30am it finally the party ended. Nice to get up at 530 to catch a morning flight after a night like that.

There is now a tourism tax of R24,06 payable on arrival.

There is now a tourism tax of R24,06 payable on arrival.

The property was not close to the beach as it was advertised on the web. It is inconvenient to get in and out of the property due to the heavy traffic Room was not ready when we got to the reception . We had to wait for about 3 hours before we got one.

The property was not close to the beach as it was advertised on the web. It is inconvenient to get in and out of the property due to the heavy traffic Room was not ready when we got to the reception . We had to wait for about 3 hours before we got one.

no issues. pleasant. conveniently located. friendly. a complimentary upgrade would’ve been great

no issues. pleasant. conveniently located. friendly. a complimentary upgrade would’ve been great

Lovely hotel in a beautiful and safe neighborhood- it was so convenient that it was attached to a shopping center and that there was a boardwalk that was safely in walking distance to get outside. The staff were all splendid and the room were modern and clean. Would return again

Lovely hotel in a beautiful and safe neighborhood- it was so convenient that it was attached to a shopping center and that there was a boardwalk that was safely in walking distance to get outside. The staff were all splendid and the room were modern and clean. Would return again

room was clean and comfortable. a coffee machine in the room would have been great instead of an empty fridge.

room was clean and comfortable. a coffee machine in the room would have been great instead of an empty fridge.

Ticks all the boxes. Fantastic from start to finish thank you all

Ticks all the boxes. Fantastic from start to finish thank you all

I really dont like that half toilet rolls were put in my room. I think those halves should be kept for the public toilets in the hotel and not the rooms. its really not hygienic.

The hotel was very clean . Staff are very friendly and well trained . I enjoyed my stay

The hotel was very clean . Staff are very friendly and well trained . I enjoyed my stay

Wonderful checkin experience

Wonderful checkin experience

My stay was amazing even though we had booked the sea view and got the city view

My stay was amazing even though we had booked the sea view and got the city view

Great stay, the breakfast offering in particular exceeded my expectations from a 4 star hotel. The service by the chefs was spectacular literally no ask is small or too big for them. What I didn’t understand from a value perspective is the lounge access, nothing wow at all, the food was limited, the set up not great. Infact the facilities available to everyone are much better. There really is no point to the executive lounge. The other disappointment was the slow lift services due to a failed lift which wasn’t fixed for more than 4 days. This resulted in long waiting periods for the lift which was a bit of an inconvenience. Otherwise overall a great stay.

Great stay, the breakfast offering in particular exceeded my expectations from a 4 star hotel. The service by the chefs was spectacular literally no ask is small or too big for them. What I didn’t understand from a value perspective is the lounge access, nothing wow at all, the food was limited, the set up not great. Infact the facilities available to everyone are much better. There really is no point to the executive lounge. The other disappointment was the slow lift services due to a failed lift which wasn’t fixed for more than 4 days. This resulted in long waiting periods for the lift which was a bit of an inconvenience. Otherwise overall a great stay.

We had an amazing experience!

We had an amazing experience!

Its my 2nd stay here this year. Ive booked a premium sea facing room. In room Amenities werent up to standards. Their was a constant cigarette smell in the bathroom. Very noisy as it did state sound proof rooms which wasnt

Its my 2nd stay here this year. Ive booked a premium sea facing room. In room Amenities werent up to standards. Their was a constant cigarette smell in the bathroom. Very noisy as it did state sound proof rooms which wasnt

Venue was in excellent location 1 block from the beach and adjacent to luxury shopping!plenty of dining and bar options that take advantage of stunning views and food. Staff is super friendly, helpful and very accomodationg. Will stay again on my next trip.