Self check in no staff fine. However, staff tried to gouge us with multiple add on charges not shown on Expedia “cash only”. Very confrontational which completely ruins a fun few days fishing trip. This was our third trip at this location this year. Currently they have lost their liquor license, closed a good restaurant, store is empty, owner-manager not present. Sadly we will no longer choose to stay here.

This place was extremely disappointing, starting with the Hotels.com description. It is listed as being in the town of Panguitch, which is convenient to two national parks. But it is *not* in Panguitch; it is at Panguitch Lake . . . 20 miles away. Not at all convenient. Then, there's the staff. Their web site says they are at the desk until 7pm. Wrong. They closed at 5pm and would not answer the phone after that hour. They advertise free coffee in the lobby from 7am. Also wrong. The place was locked up tight when we left at around 8:30am. We never saw a single staff member! Nor any of those wonderful common areas in their pictures -- all locked up. If we had had a serious problem with our room we would have been out of luck. As for the room itself, it was very, very basic. No microwave, no refrigerator. A huge, state of the art flatscreen TV -- but no cable! It could only play DVDs. Utterly useless. In terms of value we paid $150 for a room that was worth maybe $65, tops. I would rate the Aspen Cove "Resort" unacceptable due to the unavailability of any staff. Had we had any sort of emergency we could have been in serious trouble. My advice: avoid this place.

Do not stay here

Place and service have gone downhill since last year.

It’s the worst room I’ve ever been in dirty sheets and had bed bugs I didn’t stay had to leave and look for another hotel it was a terrible experience for my family and me!

A place like non other with super great staff but not as advertised. We booked the largest room to accommodate 5 yet had only 3 towel sets. No trash bin anywhere in the room. Also there was no satellite TV, or bar. But property as a whole was great anyway. Please update the property description so as to meet expectations. Despite the gripes, still highly recommend. Gold Star service. Platinum location. Hope to come back again.

We are now repeat customers and we will go back very soon. We love Kendra and Jim they keep the place feeling so friendly and welcoming.

The staff at Aspen Cove were wonderful and accommodating. We will definitely stay again, and longer too. No frills, pet friendly hotel right on the lake.

Hosts were nice and helpful, and the room was clean. Unfortunately we were there a bit early in the season so the restaurant/bar was not open yet and there was a lot of construction going on (both early in the morning and late in the evening) - this combined with an older building with thin walls/floors/ceilings led to a rather noisy experience.

This WILL BE a great place to stay. The setting is fantastic, & the staff are friendly & accomodating. The renovations they are IN THE PROCESS of completing will make this a wonderful place. However, Expedia should REFUND our $ since we had to use space heaters in our rooms & had to smell paint fumes, since renovations weren't complete. Why were we allowed to book these dates?

It was an hour and a half drive to get there from the freeway, but the facility was nice. We did get asked several times after we paid (cash) if we could pay again though. That was a bit disheartening. Other than that it was a decent place and we had a great time.

Heater not the best and being off season we didn’t have many options to pick from

The owner is the greatest. There is a lot of fun just on the property. We lived in a room with a loft, kids were so excited with this room. Also, you will see the lake view, it's cozy and a wonderful place to stay.

Lorraine was a great host. We stayed during the off season as we were ice fishing. The restaurant was closed at this time but that’s ok. Rooms were basic, but clean and comfortable and pet friendly. Sitting by the fireplace after a long day on the comfy couch was a nice end to each day. Can’t wait to go back!

Great stay and the Loraine who works there was very helpful & friendly.

Everything was nice

We had a great time staying at Aspen Cover Resort.

Excelent

The room and beds were great. Staff was good. Room was hot. No reason why ceiling fans can not be installed. Had to keep windows open for air circulation but Friday night employees partying and super loud until 1:30am. Could not sleep. Saturday night was not as bad. Partying stopped by 11pm.

This property was nice and quiet. Its like camping but in a room. Very basic room but perfect for a fishing trip. The food downstairs at cabin fever was amazing and delicious. I would recommend to all my family & friends. I will be going back.

Quiet, lakefront property. Simple clean room, great cafe. We love to get away from cell service and tv. We loved it.

This was the worst experience I've ever had at any hotel. The bar, downstairs, was in full swing until after 3am, with music and fighting going on. The next day, all power and water was out, with no place to even go to the bathroom, and no idea when those utilities would be back working again. Manager said we would get refund for second night. Instead they charged me for two full nights. No one will answer their phone...stay far away from this hotel!

Working hard to give good experience. Room needs soft chairs