Ok with everything

Ok with everything

We had a fine time staying at this hotel. Pool was nice, and I enjoyed the outdoor corn toss board game!

We had a fine time staying at this hotel. Pool was nice, and I enjoyed the outdoor corn toss board game!

I stay at this hotel twice a year or more to visit family. This visit was horrible. No shower curtain on the shower, TV's were not working in the room. Breakfast - don't get me started. There was a large group staying there who took over the breakfast area and cleaned out the food, leaving little to nothing for others to eat. Overall a horrible experience. Not sure if I will be coming back, which is a shame as it is the closest one to the family.

I stay at this hotel twice a year or more to visit family. This visit was horrible. No shower curtain on the shower, TV's were not working in the room. Breakfast - don't get me started. There was a large group staying there who took over the breakfast area and cleaned out the food, leaving little to nothing for others to eat. Overall a horrible experience. Not sure if I will be coming back, which is a shame as it is the closest one to the family.

We arrived in the evening around 10pm after visiting family. The front desk associate was pleasant and the lobby was clean. He told me the elevators were out of order so we would have to take the stairs on the far side of the building. We parked down on the end of the building where we saw the signs in the parking lot "park at your own risk; not responsible for theft or damage." The stairwell was so filthy - my 2 year old climbed them with hands and feet which increased my anxiety - I had to scrub him when we got up to the room. The second floor had a wide open door - loud guests with all of the doors open. Smelled awful. The room was basically fine. Very dark. My little guy picked up a pill off the floor which I grabbed quickly before he put it in his mouth. I just felt disgusted. Having paid $300 for one room for the night - I did not think I'd be feeling like I was in an unsafe and dirty space. In addition - I don't know how reviews that I had read prior to booking said the breakfast was excellent. It was absolutely awful - there were literally very few items even available and what was there was not good - packets of oatmeal for DIY, tea bags but no hot water, and uncooked eggo waffles...no thank you.

We arrived in the evening around 10pm after visiting family. The front desk associate was pleasant and the lobby was clean. He told me the elevators were out of order so we would have to take the stairs on the far side of the building. We parked down on the end of the building where we saw the signs in the parking lot "park at your own risk; not responsible for theft or damage." The stairwell was so filthy - my 2 year old climbed them with hands and feet which increased my anxiety - I had to scrub him when we got up to the room. The second floor had a wide open door - loud guests with all of the doors open. Smelled awful. The room was basically fine. Very dark. My little guy picked up a pill off the floor which I grabbed quickly before he put it in his mouth. I just felt disgusted. Having paid $300 for one room for the night - I did not think I'd be feeling like I was in an unsafe and dirty space. In addition - I don't know how reviews that I had read prior to booking said the breakfast was excellent. It was absolutely awful - there were literally very few items even available and what was there was not good - packets of oatmeal for DIY, tea bags but no hot water, and uncooked eggo waffles...no thank you.

Great customer service

Great customer service

Room was spacious, clean, and equipped with everything I needed for my stay. Staff were incredibly nice and helpful. Breakfast was decent for hotel food. The outdoor seating area and basketball court were an added bonus. Would definitely return to this property for future stays.

Room was spacious, clean, and equipped with everything I needed for my stay. Staff were incredibly nice and helpful. Breakfast was decent for hotel food. The outdoor seating area and basketball court were an added bonus. Would definitely return to this property for future stays.

Everything was great, just one thing. Bathrooms were too small. Too hard to navigate for an elderly person. Other than that, I would highly recommend.

Excellent customer service and very accommodating.

Excellent customer service and very accommodating.

Was charged 50 more than reservation

Was charged 50 more than reservation

Morning and afternoon staff is perfectly fine. The night staff don't want to be bothered mostly. Using the Bonvoy app for Marriot with the night staff was useless as the night staff either never showed up, took 2-3 hours to show up, or called 2-3 hours after basic requests (towels, linen) to see if I was awake and marked the request as complete despite not showing up. It was easier to go to front desk and make requests, which they generally seemed annoyed about. Dishwasher in my room was broken. Leaked soapy water across the floor. Told front desk and they sent a maintenance person who just wiggled something back into place. The leak was coming from BEHIND the dishwasher, so I just never bothered turning it on again and used it as a drying rack instead. The other guests are generally fine and respect the quiet hours. Even the families with kids were respectful. There is a lot of coming and going on the first floor, but not enough to be bothersome.

Morning and afternoon staff is perfectly fine. The night staff don't want to be bothered mostly. Using the Bonvoy app for Marriot with the night staff was useless as the night staff either never showed up, took 2-3 hours to show up, or called 2-3 hours after basic requests (towels, linen) to see if I was awake and marked the request as complete despite not showing up. It was easier to go to front desk and make requests, which they generally seemed annoyed about. Dishwasher in my room was broken. Leaked soapy water across the floor. Told front desk and they sent a maintenance person who just wiggled something back into place. The leak was coming from BEHIND the dishwasher, so I just never bothered turning it on again and used it as a drying rack instead. The other guests are generally fine and respect the quiet hours. Even the families with kids were respectful. There is a lot of coming and going on the first floor, but not enough to be bothersome.

The stay was great!!

The stay was great!!

Pool was closed for maintenance...told to use pool at another hotel located next door. I am handicapped, so it was difficult to get to the other hotel. Once I arrived, I was told that pool was closed as well. Very disappointed that the staff did not communicate this beforehand. I contacted Expedia for compensation and was told the hotel would not approve any type of refund. Very unsatisfied, I had planned to have family come enjoy the pool

Pool was closed for maintenance...told to use pool at another hotel located next door. I am handicapped, so it was difficult to get to the other hotel. Once I arrived, I was told that pool was closed as well. Very disappointed that the staff did not communicate this beforehand. I contacted Expedia for compensation and was told the hotel would not approve any type of refund. Very unsatisfied, I had planned to have family come enjoy the pool

It was very nice and clean. I would recommend and stay again.

It was very nice and clean. I would recommend and stay again.

Nice

Nice

Our room wasn’t ready when we arrived. At least an hour late. Had dinner reservations and arrived late. Staff had a “sucks to be you attitude “.

Our room wasn’t ready when we arrived. At least an hour late. Had dinner reservations and arrived late. Staff had a “sucks to be you attitude “.

The first room had a bed that was crooked from the feet to the head and into the middle. It also had a blower on my face that would not turn off. I changed rooms at 4 am because I could not take it any longer. The 2nd room ( 221) was better but I think it has structural issues since the floor was slanted. If you look from the bed to the bathroom you can clearly see it. If you stand on the left of it or the right of it you can feel it.

The first room had a bed that was crooked from the feet to the head and into the middle. It also had a blower on my face that would not turn off. I changed rooms at 4 am because I could not take it any longer. The 2nd room ( 221) was better but I think it has structural issues since the floor was slanted. If you look from the bed to the bathroom you can clearly see it. If you stand on the left of it or the right of it you can feel it.

We had a wonderful time