Positive: room is big. Concierge staff is helpful and nice. Swimming pool is beautiful. Negative: the hotel is too old. The room not so clean. All staffs with poker face (unless one French lady on the front desk). The gym from 12:00 to 20:00 only, that’s not friendly for tourist actually. And the staff was even LATE. Not many choices in the breakfast.

The hotel is in desperate need of a total and complete refurbishment. It is barely a 3 star hotel. Breakfast is poorly organized, food is not immediately replenished, it fails to meet basics of hygiene. Patrons hold/touch the bread in order to cut it with bare hands. Children are allowed to run around the pool and disturb those who are trying to relax and/or work. And to make matters worse, the front desk failed/forgot to wake us up as requested at 03:45 for a taxi pick-up at 04:30. I would definitely recommend considering other hotels in Fes.

The hotel is in desperate need of a total and complete refurbishment. It is barely a 3 star hotel. Breakfast is poorly organized, food is not immediately replenished, it fails to meet basics of hygiene. Patrons hold/touch the bread in order to cut it with bare hands. Children are allowed to run around the pool and disturb those who are trying to relax and/or work. And to make matters worse, the front desk failed/forgot to wake us up as requested at 03:45 for a taxi pick-up at 04:30. I would definitely recommend considering other hotels in Fes.

City view rooms are poor like overall 6/10. Pool view rooms are better like 9/10, and elevators works on that side. Service was good, some receptionists were snobby but generally good staff.

Not bad. If you stay in the city view area then you will have a poor experience. I had a 3 night stay with family. First night I booked the street view and it was not great. Noisy, elevator stopped working after 10am, safe lock box was not working, bathrooms were poor and needed reno. However, the 2 other nights I booked with pool view, it was a bit more than city view but totally worth it. Nice clean room with 2 beds, bathroom was newly renovated. Everything was good. Breakfast was very good too.

Not bad. If you stay in the city view area then you will have a poor experience. I had a 3 night stay with family. First night I booked the street view and it was not great. Noisy, elevator stopped working after 10am, safe lock box was not working, bathrooms were poor and needed reno. However, the 2 other nights I booked with pool view, it was a bit more than city view but totally worth it. Nice clean room with 2 beds, bathroom was newly renovated. Everything was good. Breakfast was very good too.

Great hotel with good amenities.

Great hotel with good amenities.

I have really enjoyed the stay. Good location.

I have really enjoyed the stay. Good location.

Nice hotel and the manager was really cool. We needed more time to relax before our flight and she helped us

Nice hotel and the manager was really cool. We needed more time to relax before our flight and she helped us

Clean friendly environment

Clean friendly environment

disappointed of not having tea bags and coffee in a $70 hotel ..not even a bottle of water...even in a $15 hotel u get this served daily... 1/10..

disappointed of not having tea bags and coffee in a $70 hotel ..not even a bottle of water...even in a $15 hotel u get this served daily... 1/10..

Nice hotel, courteous staff, espesially young Mohammed in the bar, thanks for the ice, very cold beer on tap with nuts and popcorn and music complimentary music Very hot room with no ac available in february apparently, very noisy with street traffic, hotel was nearly empty, would have been nice to get a garden side room Was very surprised at the extra charge for taxes upon check out, should have been informed of this as our Expedia rate was supposed ton include all taxes and fees Better than a cramped Riad for sure

Nice hotel, courteous staff, espesially young Mohammed in the bar, thanks for the ice, very cold beer on tap with nuts and popcorn and music complimentary music Very hot room with no ac available in february apparently, very noisy with street traffic, hotel was nearly empty, would have been nice to get a garden side room Was very surprised at the extra charge for taxes upon check out, should have been informed of this as our Expedia rate was supposed ton include all taxes and fees Better than a cramped Riad for sure

Great hotels for families with young children. Play area and pool is amazingn my 4 and 2 year old loved it. Staff were ok, just not the best at welcoming people and or giving you initial advice. Also,I paid a significant amount more than initially quoted by Expedia! Not sure why!

Great hotels for families with young children. Play area and pool is amazingn my 4 and 2 year old loved it. Staff were ok, just not the best at welcoming people and or giving you initial advice. Also,I paid a significant amount more than initially quoted by Expedia! Not sure why!

Property needs some upgrade, old and dirty . Serhixe is bad i asked for maintenance and no showed up and noone called me back , they need to get their stuff together

Property needs some upgrade, old and dirty . Serhixe is bad i asked for maintenance and no showed up and noone called me back , they need to get their stuff together

It was Great Hotel to stay very convenient in the new fes ville nouvelle City center near restaurants and caffe shops has swimming pole very clean reception agents are friendly worth every penny.

It was Great Hotel to stay very convenient in the new fes ville nouvelle City center near restaurants and caffe shops has swimming pole very clean reception agents are friendly worth every penny.

Thanks to everyone,we spent one of the most stays in fes!

Thanks to everyone,we spent one of the most stays in fes!

Lovely hotel in the centre of Fez new town on the main road, but the room we gad was very quiet, Lovely Room, overlooking garden and pool. Staff could not do enough to help. Throughly recommend.

Lovely hotel in the centre of Fez new town on the main road, but the room we gad was very quiet, Lovely Room, overlooking garden and pool. Staff could not do enough to help. Throughly recommend.

We checked into the Royal Mirage Fes without incident and went to the bar for a coffee au Lait (Hint: If you don't like Nespresso ask for a cafe au lait espresso, otherwise most places use the Nespresso machine). The bar has a keyboard player and often shows football on the TVs. There's a selection of food and soft drinks as well as beer, wine and spirirts (don't forget only hotels will serve alcoholic beverages). The next morning we found how tired the place is. The shower holder didn't work so you had to crouch or hold with one hand. The water alternated hot/cold so you have to bob & weave to wash. The TV only had CNN, MSNBC or German channels. The dining room does buffet breakfast which was good. Try the carrot & orange juice, but maybe not the beetroot juice. The hotel also does 24/7 room service but practice your French before ordering. For smokers you can get smoking rooms, the bar allows smoking and half the tables in the lobby are for smokers. There's no real night life in Fes so locals come to the hotels for a safe place to meet up, drink & chat. There's no brochures in the lobby with details of attractions. If you ask they'll offer you a Grand Taxi (SUV) trip to local sights or tours to the Atlas mountains or other towns. They'll usually quote in Euros but want payment in Dirhams. The hotel will change money. Checkout was a nightmare! After 20 minutes they gave me a bill with no details so I'll be checking my credit card statement for the next few weeks.

We checked into the Royal Mirage Fes without incident and went to the bar for a coffee au Lait (Hint: If you don't like Nespresso ask for a cafe au lait espresso, otherwise most places use the Nespresso machine). The bar has a keyboard player and often shows football on the TVs. There's a selection of food and soft drinks as well as beer, wine and spirirts (don't forget only hotels will serve alcoholic beverages). The next morning we found how tired the place is. The shower holder didn't work so you had to crouch or hold with one hand. The water alternated hot/cold so you have to bob & weave to wash. The TV only had CNN, MSNBC or German channels. The dining room does buffet breakfast which was good. Try the carrot & orange juice, but maybe not the beetroot juice. The hotel also does 24/7 room service but practice your French before ordering. For smokers you can get smoking rooms, the bar allows smoking and half the tables in the lobby are for smokers. There's no real night life in Fes so locals come to the hotels for a safe place to meet up, drink & chat. There's no brochures in the lobby with details of attractions. If you ask they'll offer you a Grand Taxi (SUV) trip to local sights or tours to the Atlas mountains or other towns. They'll usually quote in Euros but want payment in Dirhams. The hotel will change money. Checkout was a nightmare! After 20 minutes they gave me a bill with no details so I'll be checking my credit card statement for the next few weeks.