During our recent stay at the Merton Hotel in Ipoh, we encountered several issues that significantly impacted our experience. Unfortunately, the room was quite dirty, with noticeable dust on the floor, under the beds, and around the skirting boards. Additionally, there were cobwebs on the ceiling, which indicated a lack of thorough cleaning. A more alarming issue occurred when the plug point set on fire as we switched on the kettle. This was not only dangerous but also a very frightening situation. When we reported this to the management, their response was inadequate; they simply advised us not to use the plug point and provided another kettle without conducting any further safety checks. Moreover, we misplaced our entry card within the room and were charged 30 Ringgit for its replacement, which we found excessive and frustrating. Overall, while the hotel room was relatively cheap, these significant issues with cleanliness, safety, and customer service marred our stay. If these problems were addressed and the customer service improved, we would have rated the hotel much higher. However, based on our experience, we can only give the Merton Hotel a score of 1 out of 10.

staff all very helpful; the concept of the hotel has a lot of potential and decor fun; it was not clean; the carpet on the first floor was stained and quite dirty; the room itself was quite clean but the bedding; mattress protector was stained and mattress-no protectors on the pillows. lots of potential. next door to the hotel is a fabulous french restaurant and a good chinese restaurant; no atm machine nearby and no laundry facilities.

Warm aircon and lots of hair on the floor

Room is clean, toilet is probably the highlight with a decent size. Pros: - Bed is abit on the hard side. - Overall the room is very clean. - Decent size toilet. - Hairdryer available in the toilet. Cons: - no tooth brush and toothpaste. - TV only has local channels. - Noise from neighbors - Bed not as comfy for my liking more on the firm side.

Friendly staffs, need additional attention to clean dust at ceiling

Good and satisfied

the day is reached hotel to check in, the hotel staff told me the room I booked one of the bed is broken and they changed to other room. I am charged RM40 for extra bed which I find it unfair. The bed broken is not my fault. They should have the courtesy to give the extra bed without charges.

Nice place to stay