House is ok, clean and new : not bad . If you are coming by group there are 2 rooms

We arrived at 23:00 with small baby, they send us code and once we came in the machine was not even working. I texted online and they were trying to convenience me that code is working in very weird manner, but honestly they should check the machine before guest is checking in. They sent million of files to fill : name passport etc asking from the guest, but as the host they could not even make sure that the lock is working !! Very frustrating we had to wait 20 Minutes manager came and opened for us the door: he did not even apologize or helping us with the bags to carry to the 2 floor! Attitude is very disappointing and doesn’t even cost a cent. The