We loved the apartment and the location. It was a fantastic spot. However, the service was lacking. I was told that we could check in early and they gave me info about accessing the room via a lock box. The info listed the room's name and told me steps to find it. We were able to get in easily. However, after we took a nap and I was about to hop in the shower, I heard a knock on the door and someone was screaming at my husband. It turns out that they told us the wrong room and the woman was acting like we were in the wrong and broke into the room. When we explained that we were in the room that we were supposed to be in according to directions, she finally calmed down and "apologized" by saying it wasn't her fault but her coworker's. It was extremely off-putting, and though we liked the real room better because it was bigger, she didn't truly accept responsibility for yelling at us and making it seem like we did something wrong. I could never feel comfortable there after that, and I heard her yelling at other people multiple times during our stay. I don't think I'd recommend this hotel to friends because I don't trust the staff. Despite loving everything else, I wouldn't want to stay here again.

We loved the apartment and the location. It was a fantastic spot. However, the service was lacking. I was told that we could check in early and they gave me info about accessing the room via a lock box. The info listed the room's name and told me steps to find it. We were able to get in easily. However, after we took a nap and I was about to hop in the shower, I heard a knock on the door and someone was screaming at my husband. It turns out that they told us the wrong room and the woman was acting like we were in the wrong and broke into the room. When we explained that we were in the room that we were supposed to be in according to directions, she finally calmed down and "apologized" by saying it wasn't her fault but her coworker's. It was extremely off-putting, and though we liked the real room better because it was bigger, she didn't truly accept responsibility for yelling at us and making it seem like we did something wrong. I could never feel comfortable there after that, and I heard her yelling at other people multiple times during our stay. I don't think I'd recommend this hotel to friends because I don't trust the staff. Despite loving everything else, I wouldn't want to stay here again.

Beautiful property and rooms. Lovely staff, very kind.

Beautiful property and rooms. Lovely staff, very kind.

Great place. Plenty of room and in the middle of old town. Free parking 300m away. Perfect place.

Great place. Plenty of room and in the middle of old town. Free parking 300m away. Perfect place.

Lovely, secluded property with excellent facilities. Very close to the main street, dining options and principal sites. Highly recommended.

Lovely, secluded property with excellent facilities. Very close to the main street, dining options and principal sites. Highly recommended.

Very well located hotel in the center of Pienza, close to everything. Nice garden to sit outside the rooms. Rosella was really nice and helpful for everything... all restaurants are close by and convenient. Loved staying there.

Very well located hotel in the center of Pienza, close to everything. Nice garden to sit outside the rooms. Rosella was really nice and helpful for everything... all restaurants are close by and convenient. Loved staying there.

The room was spacious, carefully decorated and super clean. The garden is very picturesque , breakfast is decent, and in general,the surrounding area as well as the whole Pienza, it's like you are in heaven's courtyyard. We regret that we slept for one night only.

The room was spacious, carefully decorated and super clean. The garden is very picturesque , breakfast is decent, and in general,the surrounding area as well as the whole Pienza, it's like you are in heaven's courtyyard. We regret that we slept for one night only.

Lovely B and B, close to old town centre. Lovely Signora. Perfect!

Lovely B and B, close to old town centre. Lovely Signora. Perfect!