The room wasn’t that great Not impressed at all Carpets were horrible and stained Not staying there no more

The room wasn’t that great Not impressed at all Carpets were horrible and stained Not staying there no more

A

A

I liked the location of the hotel it's very quiet ant nice, pools inside and outside. The staff where very nice and helpful. Some of the rooms in the hotel are older and need renovation, as I understand it's the whole 'wooden style' part. Also, they allow smoking right besides the entrance and the smell gets inside the hallways.

I liked the location of the hotel it's very quiet ant nice, pools inside and outside. The staff where very nice and helpful. Some of the rooms in the hotel are older and need renovation, as I understand it's the whole 'wooden style' part. Also, they allow smoking right besides the entrance and the smell gets inside the hallways.

It's like a small resort with nice grounds. Staff is nice and friendly. Rooms could be dusted better. It's disturbing to hear the loud neighbors at night in adjacent rooms and other people smoking outside on balcony easily gets through into the rooms inside. Feels like you're in a smoking room.

It's like a small resort with nice grounds. Staff is nice and friendly. Rooms could be dusted better. It's disturbing to hear the loud neighbors at night in adjacent rooms and other people smoking outside on balcony easily gets through into the rooms inside. Feels like you're in a smoking room.

Too much noise from the next room we have heard children crying all night long POOR INSULATION

Too much noise from the next room we have heard children crying all night long POOR INSULATION

Relaxing trip. However the whole place needs renovating. There is also a serious lack of staff, especially for cleaning and maintenance. I guess it was once a top rated resort but now it is worn out and desperately needs some TLC. On a positive note, Stefane and Rose at the spa give an amazing massage. Best we ever had!

Relaxing trip. However the whole place needs renovating. There is also a serious lack of staff, especially for cleaning and maintenance. I guess it was once a top rated resort but now it is worn out and desperately needs some TLC. On a positive note, Stefane and Rose at the spa give an amazing massage. Best we ever had!

From first hour to last hour we had no clean bed sheets, no clean comforters, there was bugs in my room. No room service. Restaurant was closed due to a wedding. Only the other bar restaurant was open which had bad food options. Jacuzzi was shut down and broken, the indoor pool was dirty and cold. Very dirty and puddles everywhere. The outdoor pool had no chairs for us. No towels, ran out of towels for the bathroom and the pool. It was a horrible experience. Our room wasn’t ready upon arrival at 6 pm. Just lot of things wrong.

From first hour to last hour we had no clean bed sheets, no clean comforters, there was bugs in my room. No room service. Restaurant was closed due to a wedding. Only the other bar restaurant was open which had bad food options. Jacuzzi was shut down and broken, the indoor pool was dirty and cold. Very dirty and puddles everywhere. The outdoor pool had no chairs for us. No towels, ran out of towels for the bathroom and the pool. It was a horrible experience. Our room wasn’t ready upon arrival at 6 pm. Just lot of things wrong.

Most disrespectful staff ever I’ll start with the water they don’t even offer free water bottle the room had one towel for two people , we went to eat at the hotel and the server was so rude and disrespectful even tho he got tipped but he was forcing his tip my wife was pregnant and asked for ginger ale and he gave her alcohol when I went to tell him it has alcohol in it he had a crazy attitude gave me a can of ginger ale and called me stupid after I started walking away honestly never again the worst hotel ever it was full of Discrimination

Most disrespectful staff ever I’ll start with the water they don’t even offer free water bottle the room had one towel for two people , we went to eat at the hotel and the server was so rude and disrespectful even tho he got tipped but he was forcing his tip my wife was pregnant and asked for ginger ale and he gave her alcohol when I went to tell him it has alcohol in it he had a crazy attitude gave me a can of ginger ale and called me stupid after I started walking away honestly never again the worst hotel ever it was full of Discrimination

Nice location

Nice location

Room was clean and very comfortable. Amazing mountain view! We were lucky that the main restaurant was open our first night there. Great food and service! Lovely grounds and nice pool area. On our second day there, we did feel the male lifeguard could have been doing a better job as kids were pushing each other into the water etc. and he just sat there. There should also be a sign with Pool Rules, as there was some yelling and splashing and ppl playing their own music loudly (when there is already music coming from the bistro)—ppl need to be reminded that this isn’t their own private backyard. It’s a non smoking hotel, which is great, but would also be better if they didn’t allow smoking on the grounds at all. We were sitting at the pool and ppl right behind the pool gate, right behind us were smoking—which as a non smoker is gross as you’re trying to enjoy the fresh air. We tried to make massage appointments, however no one was in the spa when we went (during opening hours)—we left a note AND we called a couple of hours later and left a voicemail with our info etc and never heard back. So we didn’t book any spa services. Otherwise it was an enjoyable stay and conveniently located as well! We will prob go back next year

Room was clean and very comfortable. Amazing mountain view! We were lucky that the main restaurant was open our first night there. Great food and service! Lovely grounds and nice pool area. On our second day there, we did feel the male lifeguard could have been doing a better job as kids were pushing each other into the water etc. and he just sat there. There should also be a sign with Pool Rules, as there was some yelling and splashing and ppl playing their own music loudly (when there is already music coming from the bistro)—ppl need to be reminded that this isn’t their own private backyard. It’s a non smoking hotel, which is great, but would also be better if they didn’t allow smoking on the grounds at all. We were sitting at the pool and ppl right behind the pool gate, right behind us were smoking—which as a non smoker is gross as you’re trying to enjoy the fresh air. We tried to make massage appointments, however no one was in the spa when we went (during opening hours)—we left a note AND we called a couple of hours later and left a voicemail with our info etc and never heard back. So we didn’t book any spa services. Otherwise it was an enjoyable stay and conveniently located as well! We will prob go back next year

So few staff, so little in the way of refurbishment. Towels are as tired as the staff. Water from our sink was dark brown, had to complain and insist to get any attention. Hardly any real variety of food available, practically impossible to get a cup of coffee between meals. Breakfast buffet was sad—and a buffet during Covid times? Unheard of. All around the property has seen much better days.

Great place

So few staff, so little in the way of refurbishment. Towels are as tired as the staff. Water from our sink was dark brown, had to complain and insist to get any attention. Hardly any real variety of food available, practically impossible to get a cup of coffee between meals. Breakfast buffet was sad—and a buffet during Covid times? Unheard of. All around the property has seen much better days.

Great place

We were there for a relaxing anniversary weekend, we were unable to sleep or feel any form of privacy as our walls were paper thin. We could hear music, talking, a cough , everything. Unable to even sleep in due to the noise.

We were there for a relaxing anniversary weekend, we were unable to sleep or feel any form of privacy as our walls were paper thin. We could hear music, talking, a cough , everything. Unable to even sleep in due to the noise.

It was disappointing.. the gym was closed for renovations .. they had empty room they could have transfer the équipement in .. the spa was not that clean .. you had to make reservations for diner that they did not tell us when we arrived .. over all did not like the place .. would not recommend

A lovely and surprising stay - we had horrible weather so were more or less inside, without the lovely views of the mountain, but enjoyed very much the bar and the warm, cozy fire. Perhaps a few healthy food options on the menu would be welcome (salads). Also the gym needs some love. We loved the old timber posts and feel of the place!

A lovely and surprising stay - we had horrible weather so were more or less inside, without the lovely views of the mountain, but enjoyed very much the bar and the warm, cozy fire. Perhaps a few healthy food options on the menu would be welcome (salads). Also the gym needs some love. We loved the old timber posts and feel of the place!

It was disappointing.. the gym was closed for renovations .. they had empty room they could have transfer the équipement in .. the spa was not that clean .. you had to make reservations for diner that they did not tell us when we arrived .. over all did not like the place .. would not recommend

Nice room, clean and convenient for skiing

Nice room, clean and convenient for skiing