Spacious and light. Quiet. Early breakfast. Gym. Uber pick up spot.

Cleanliness of the room, ease at checking in, value for money, was just at the outskirts of the hassle and bustle of the main area

The parking, breakfast was a bit pandemonium but not through any fault of the staff just with how busy the hotel was, also an idea to put an ashtray outside the hotel as people do still smoke but no where to extinguish cigarettes

Quiet location.

Check-in took 2 hours due to IT failure and rooms not having been cleaned, we weren't even offered a drink! The bathroom door didn't stay closed, so we eventually got moved to an accessible room, worst designed space, nowhere to put towels or toiletries in the bathroom and full floor wet after showering. Breakfast wasn't well organised, food not replaced quickly enough at peak times so queues developed quality of food and cleanliness lacking. A very poor experience.

Location and room provision

Clean comfortable room,

Nothing

Location and staff were great. Bar was nice also

Our room was terrible, it smelt like sewage and the shower waste was blocked. When we left for the day we got back late to find our room had been left on 28 degrees . We couldn't sleep because of the heat

Room was lovely, clean well furnished with a comfortable bed.

One of the staff at breakfast was extremely rude to me on Saturday morning. We stayed on Thursday evening & there was a waffle machine on the island at breakfast so that we could make our own waffles This wasn't out on Saturday so I asked one of the staff if the waffle machine had been moved & she replied that they don't have a waffle machine (she was also on duty on Friday morning, so she was well aware that there was a waffle machine by the way!). I corrected her that I knew there was a machine & that we used it on Friday morning. She was shocked by my reply as she presumed that this was my first breakfast at the hotel. I asked if the machine could be brought out & she very abruptly said "no", so I asked if a waffle could be made in the kitchen for me. Her reply again was a rude "no". Lying and such a bad attitude is not what I expect from a brand such as Hilton. I was so appalled by her attitude that I spoke to the manager on the way back to my room. He apologised and offered me a snack or drink from the bar which I declined. He asked for a description of the young lady, which I gave, and he instantly recognised, and he said that he would handle the matter. I didn't want to cause trouble for the staff member, but she needs to improve her attitude or get a job that's not customer facing if she can't improve with further training, or whatever she needs to help her do a better job. The breakfast dining experience wasn't at the level expected for a Hilton hotel on either Saturday or Sunday morning. The fact that it was busy weekend shouldn't impact on level of service. The cutlery ran out on more than one occasion, brown sauce ran out, at one point there were no plates available. All in all I'd describe it as a shambles really.

Clean and reasonable comfy

Fixtures broken and poorly trained staff