I travel about 200 days per year for work, and I don't remember a hotel where the staff was as clueless as here. When I checked in I said that I have loads of luggage, and asked to be put in any room with the easiest access to carry all of my stuff. So I was put on the top floor - as far as possible. When I was carrying my gear from the car, two very young hotel employees were smoking weed outside the garage. Instead of helping me, they were laughing how I have a lot not stuff and was struggling to get everything inside. I couldn't get any food in the hotel on either night. Restaurant kitchen was closed at 20:30. Also other restaurants in Alagna town were closed on Monday. So no food, and hotel couldn't organise anything. You can't get by with English in this hotel. If you don't speak Italian no one will understand you. The staff didn't know anything about skiing conditions, lift opening hours, and so on. Or they just didn't understand what I was asking. The Wifi is the slowest I've ever experienced since 1999. I had to send some files for work. 48mb took 1h 28min to upload and right at the end the connection broke down. It's kind of shame. The building is nice. But there are no hospitality professionals working in this establishment. Not even one. They have a nice spa, but never any drinking water. The jugs were always empty. Only lemons on the bottom. I'm still in Alagna and would have stayed in the hotel if everything worked. I changed to a half cheaper Airbnb apartment and haven't had any issues here. The owner helped my equipment in, gave all information about skiing, and the same file on his Wifi took 3 minutes upload. It ain't so hard if you know what you're doing...

Totaly nothing

because there is no service, bedroom without window, the poorest you can imagine breakfast, reaching your room from receptiob is the same distance as ski lifts. check in took almost 2.5 hours.

location

staff and cleaning

We were very I'm impressed by the high standard of service, food and the design and architecture of the hotel. The spa and swimming pool was an extremely pleasant extra which we enjoyed hugely as was the extensive breakfast and the evening bar meal which were exceptional.

everything was great and privte

food

The spa is excellent, breakfast great as well as the structure outfit which is almost brand new. Good parking opportunities nearby.

Nothing

The hotel was very nice and well kept. It is located in a relatively central location in the small town but so is the business because the village is really tiny and can be reached without a car anywhere.

We loved the breakfast but I would have been happy if they had served fresh vegetables that I was sorely lacking. The spa was not fully open so the extra charge for it felt a little unnecessary to me.

Central position

The staff wasn't very helpful. The water of the pool was cold. Not many facilities.